2017 Secure Email Survey

Since 2014, ProtonMail has had a tradition of conducting an annual user survey. We are happy to announce the 2017 edition of our annual secure email user survey is now ready!

ProtonMail is open source software that is now entirely funded by the community, and our annual community survey plays an incredibly important role in determining how ProtonMail will evolve and expand. This year, we welcomed millions of new members into our community whose opinions will be reflected in the annual survey for the first time ever.

ProtonMail exist solely to serve the global community, and the only opinions we care about are yours. Unlike other Internet companies, we are not beholden to advertisers or other outside interests. One of the things that makes ProtonMail unique is that the community directly votes on what should get built, and the development team is quite literally directed by the community. The survey helps us to determine the optimal allocation of resources in order to maximize the benefit to the community.

You can participate in our annual survey at the link below. The poll takes approximately 3-5 minutes to complete:

2017 Community Survey

The annual surveys are also a way to stimulate discussions within the community about the future path of our services (ProtonMail, ProtonVPN, etc), so we look forward to hearing your thoughts in the comments below, or on Twitter, Facebook, or Reddit.

Twitter: https://twitter.com/ProtonMail
Facebook: https://facebook.com/ProtonMail
Reddit: https://reddit.com/r/ProtonMail

If you would like to participate more deeply in ProtonMail’s roadmap and product development, you can also suggest features and vote on ideas at our public ideas board:

ProtonMail Ideas Board

With your support, we look forward to continuing to improve ProtonMail in 2018 and beyond!

Best Regards,
The ProtonMail Team

About the Author

Jason Stockman

Jason is a co-founder of ProtonMail. He works on building ProtonMail's webmail interface and front-end encryption. Jason has 10+ years experience building websites and applications.


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17 comments on “2017 Secure Email Survey

  • I have been away from my protonmail foursome time and have missed a lot. I have missed the into of the Protonmail VPN, the Bridge and everything else. When I came to Protonmail it was with two passwords still that were used to login. When I am asked by protonmail for ideas or suggestions I am left with nothing to add. It becomes quite difficult to improve when you are already the best. For the first time I last night best (sorta) another person who uses Protonmail in person (sorta) speaking to AppleCare. Protonmail is the Bleeding Edge in the world of Secure Email.

  • What are your thoughts on Meltdown and Spectre relating to Protonmail? Have you taken any steps to mitigate those bugs and have the users been affected by this?

    • We are aware of the problem and like the rest of the tech community, we will be applying patches as soon as they become available. The potential security impact for ProtonMail is not large because we don’t use any shared infrastructure and the vulnerability will require some other compromise before it can be exploited on our systems. No users have been affected by this.

  • Those survey questions are poorly constructed IMHO. Example, there should be a “no preference” option for #1, and #2 should have an option to indicate equal usage of web and mobile. I ended up not submitting the survey because I didn’t like my options.

  • Hey Guys! I have already taken the survey and I forgot to ask this request. I have a MacBook Pro and I use ProtonMail off of Safari. Would you be able to make ProtonMail compatible with the mail app? I tried it before and it didn’t work.

  • Dear Proton,

    PLEASE do add Proton Chat.

    BUT, build it as a direct alternative to Skype.

    Allow users to call one another securely, but also allow for a paid option to call landlines.
    It may not be perfect, as there will likely be some insurmountable problems with regard to the security of landlines, but that does not matter. There will likely be many many new users who would flock to such a service that at least respects privacy, unlike the blatantly anti-privacy terms and conditions of Skype.

    Go for it.

  • All I want from Protonmail in 2018:

    – better pricing for personal usage, come on $5 a month is quite ex. Should come out with $3 plan. A guy like me doesnt need 5GB of storage. I am currently a paid customer, not that i need it. it just i just wanna do monthly contribution to you guys!
    – ProtonDrive!!!!! End-to-End encryption cloud storage!
    – Maybe in-app purchase for IOS and Android

  • Please develop a way to exchange keys with users that are not on proton mail. The password sharing feature is not good for having a business account. Thanks for a great product!!