ProtonMail 2017 Annual Survey

The 2017 ProtonMail Survey will take 3-5 minutes.

This anonymous survey will help guide ProtonMail’s product, pricing, and growth strategy for 2018, and help us best meet the needs of the Proton community.


1. What do you want the most?


2. How do you primarily use ProtonMail?


3. Are you a paid ProtonMail user?


4. If you aren't a paid user, why not?


5. What is your annual household income (gross)?


6. What email feature do you want the most


7. What's the main reason you use ProtonMail?


8. What is your opinion about ProtonMail's Customer Support?


9. What best describes your relationship with cryptocurrencies


10. In daily life outside of ProtonMail, what best describes your usage of two-factor authentication (2FA) when it's optional? ("Software 2FA" = app on smartphone or computer; "Hardware 2FA" = dedicated token)


11. Do you currently pay for a VPN service?


12. What do you think most needs to be improved in ProtonMail


13. What is your gender?


14. What is your age?


15. How did you hear about ProtonMail?


16. How long have you used ProtonMail?


17. On a scale of 1-10, how likely are you to recommend ProtonMail?


18. What country do you live in? (optional)


19. What suggestions do you have for ProtonMail? (optional)