ProtonMail is very much a work in progress, as a result, we will be frequently releasing new versions with bugfixes and additional features. Whenever a new version is released, it is usually good practice to clear your browser cache before continuing to use ProtonMail.
A good website we recommend for instructions on how to do this can be found here:
Another website that provides information quickly (for the lazy), but doesn’t cover all cases is this one:
About the Author
We are scientists, engineers, and developers drawn together by a shared vision of protecting civil liberties online. Ensuring online privacy and security are core values for the ProtonMail team, and we strive daily to protect your rights online.
Proton Technologies AG
Route de la Galaise 32
1228 Plan-les-Ouates, Geneva, Switzerland
General: contact@protonmail.com
Media: media@protonmail.com
For support inquiries, please visit
protonmail.com/support
19 comments on “Clearing Browser Cache”
Two for now.
There does not seem to be a way to select multiple recipient addresses other than cut and paste.
Clicking “edit” in the contacts list does not seem to do anything. I have not been able to make corrections in my recipient addresses.
I want to Join
I am interested in ProtonMail and am willing to pay for its service.
If its not too late, I’ll happily donate $147.00 for the service, and as I value my privacy, I am willing to support your efforts to keep ProtonMail a valid service in the US. I believe we are in a crisis with business concerns running the country, and wearing away our basic rights because business considers its rights overwhelming more important than the that of the common man. We need to tilt the balance back the other way and restore our privacy.
I don’t EVER want to be called by a bank, insurance company, jackpot prize or not, I know where this is coming from and the motivations behind it. It is MY right to keep my life secure.
I’m behind protonmail and I wish to join as promptly as I can.
Thank you for your support! Unfortunately at this time we are not accepting payments for ProtonMail. You should see an invite shortly.
I just wanted to find out how long its going to be to be added to protonmail, its been a number of months now since the sign up. Thank you.
I am really thankful to protonmail team for enabling us with a fully privacy based, encrypted email app. I am going to invite my friends and other people to use this new service both free and highly secure.
I’d like to be able to create child folders under the main default folders.
The feature to add folders will be coming in a future release.
THANKS for thinking and acting on making privacy a viable option.
This is the message that I get each time I send an email, this one was to the support desk!
Your message didn’t send, please check your email and try again. If this problem keeps happening, contact support@protonmail.ch.
Invalid address: support@protonmail.ch.
MessageTitle:
MessageBody
Hi,
I’ve recently received my invitation and set up my account but any emails that I send to Hotmail or Gmail address’s have been bounced straight back to me. Am I doing something wrong when I send ordinary emails to non protonmail address’s. Thanks if you can help as I wish very much to use this facility.
Regards, Nick de Carteret
Hello Nick,
Thank you for the comment. Can you try carefully inputting the support@protonmail.ch? I noticed you tried to send to “support@protonmail.ch.” – with the period at the end. This might be what is causing the error.
Thank you, problem seems to be solved.
I unfortunately am rather limited too using Email services in respect that I do not send a vast amount to other persons so I am asking a question that could be thought of as irrelevant, but it still needs some attention from myself as to how I manage the problem, can you please say ‘how I save Emails?’
At least once a day my outgoing mail will send a copy to my drafts folder.