Four misleading claims tech CEOs told Congress

Illustration of Big Tech firms

On Wednesday, the CEOs of four massive tech companies — Google, Apple, Facebook, and Amazon — testified before a congressional investigation about those companies’ anti-competitive practices.

The CEOs were eager to portray their companies as under constant threat from competitors. However, the congressional subcommittee raised multiple examples of the companies using their power to spy on, crush, coerce, or acquire competitors.

While the hearing did not reveal any particularly new information, it did force Sundar Pichai, Tim Cook, Mark Zuckerberg, and Jeff Bezos to confirm or deny (or obfuscate) their part in the consolidation of power on the Internet. In doing so, they made a number of questionable claims that do not hold up under scrutiny. 

We have had direct experience with some of these issues, and we believe it is important to share our perspective and set the record straight. We will focus mainly on Google and Apple because we have had the most exposure to their practices, but our overarching concerns are applicable across Big Tech.

Claim: Google lets users control their data

Responding to a question from US Rep. Val Demings, Google CEO Sundar Pichai said that “we today make it very easy for users to be in control of their data.” This is only partially true, depending on how you define “control.”

This assertion is part of a public relations push Google started last year, during which it implemented new privacy settings and features, such as the ability to turn off personalized ads. But Google continues to collect mountains of data about its users.

True data control would be incompatible with Google’s current business model. Google makes money by creating detailed profiles about all its users and then selling ads on the basis of that information. The process is opaque to users. And this lack of privacy and control is the implicit exchange for access to free services.

Claim: iOS and Android app stores have strong competition

Apple’s iOS controls 25% of the global smartphone market, and Google’s Android mostly takes up the other 75%. (In the valuable US market, Apple enjoys even more market share.)

Nonetheless, when questioned by Rep. Hank Johnson about its monopoly on app distribution on its smartphones, Apple CEO Tim Cook said, “I would describe it as a street fight.” He also said, “There is a competition for developers just as there is a competition for customers.” Cook even said the App Store is just like any other feature, comparing it to a camera.

This argument is patently absurd. Cook is ignoring the fact that the App Store is a market itself, in which Apple holds 100%. 

Developers do not have the option to seek other app distribution methods. Being in business is synonymous with having an app on both the App Store and Google Play. So it is by definition a duopoly on the mobile market.

Claim: Apple is not a gatekeeper

Cook was repeatedly questioned about the App Store and whether it uses its distribution platform to privilege its own apps and suppress competition. 

“Clearly, if Apple is a gatekeeper, what we have done is open the gate wider,” Cook said. “We want to get every app we can on the Store, not keep them off.”

But the App Store — just like Google Play, Facebook’s News Feed, or Amazon’s web hosting service — have become bottlenecks that give these companies immense power to throttle access to consumer markets or abuse data.

Despite Cook’s claims that apps may only be blocked because of privacy or functionality concerns, there is a litany of app developers who say Apple’s App Store rules are opaque, arbitrary, and inconsistently applied. We have experienced Apple’s problematic behavior first-hand with our ProtonVPN iOS app, in which they threatened to remove our app entirely unless we deleted information from our app description that the Chinese and other authoritarian governments deemed objectionable.

Even if we were to accept the “open gate” premise, Apple’s 30% tax handicaps developers in the privacy space, favoring free apps that make their money by abusing people’s data. We have previously written about this in depth.

Claim: Google believes privacy is a universal right

In his submitted opening remarks to the subcommittee, Pichai said, “I’ve always believed that privacy is a universal right and should be available to everyone.”

There’s not much to say about this comment, except that it is extremely ironic. Pichai runs a company whose entire premise is to invade people’s privacy. As his predecessor once said: “We know where you are. We know where you’ve been. We can more or less know what you’re thinking about.”

Doublespeak like this is troubling, and we hope that Congress — and Internet users — are paying attention. Because this isn’t just about antitrust. It’s about access to privacy and being able to control your own data.

We started Proton in 2014 in part because of the same concerns that are coming to light today. We believe society is better served when individuals have more control over their data online. By offering encrypted email, calendar, cloud storage, and other services, Proton is providing consumers with concrete tools to protect their privacy and security.

All these years later, very little about these companies’ business practices has changed, and they’ve only gotten bigger.

Best Regards,
The Proton Team

You can get a free secure email account from ProtonMail here.

We also provide a free VPN service to protect your privacy.

ProtonMail and ProtonVPN are funded by community contributions. If you would like to support our development efforts, you can upgrade to a paid plan. Thank you for your support.

About the Author

Andy Yen

Andy is the Founder and CEO of ProtonMail. Originally from Taiwan, he is a long time advocate of privacy rights and has spoken at TED, SXSW, and the Asian Investigative Journalism Conference about online privacy issues. Previously, Andy was a research scientist at CERN and received his PhD in Particle Physics from Harvard University. You can watch his TED talk online to learn more about ProtonMail's mission.

 

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4 comments on “Four misleading claims tech CEOs told Congress

  • Today it is very difficult to stop using services like Google Drive, or even platforms like Microsoft Teams for constant meetings.

    I am pro-privacy, but there are no platforms that can compete with these services effectively.

    Protonmail has done an amazing job and certainly at the webmail level it is an excellent alternative, but at the business level it requires more than just an email.

    We look forward to platforms like Proton Calendar (sharing and accepting invitations), Proton Drive (docs, etc).

    I think that users still have no other alternatives, but Protonmail is undoubtedly doing a great job to achieve this.

    Reply
  • Yo en lo particular he movido todo a Protonmail y si que es real el avance, conozco que le queda mucho por delante y estan trabajando en base a toda la Seguridad y Privacidad del Usuario, pero deberian ” tener en cuenta no retrasar tanto los productos en su fase Beta, como Calendario y ProtonDrive ” deberian lanzarlos a todos sin reterlos tanto tiempo como el Ejemplo de Calendario.

    Reply
    • Gracias por el apoyo — y la paciencia. Entendemos completamente lo que dices. Estamos trabajando en varios proyectos de alta complejidad, y, más que todo, priorizamos la seguridad de nuestros usuarios.

      Reply
  • Fantastic, we are with you.

    Freedom and choice drives the market place, both in ideas and in commerce.

    Freedom is the basis of all good forms of government and religion whether by the Ahisma of Gandhi, the simplicity of the Tao, or the freedom that Christ offers that is in Him alone. It takes a long time to build on simple truths to create a paradise on earth. Progress is best built rather than forced.

    Totalitarianism in any form puts a match to the progress of generations.

    I am with you in this fight.

    Robert D. Miles, P.E.
    President
    AllianceQuest LLC
    (509) 420-6443

    Reply