There are three main types of email addresses that ProtonMail users can have:
- Personal email addresses (aliases)
- Organization users
In this article we explain what these types of email address are, and how they differ from each other.
Personal email addresses
Personal email addresses are regular email addresses that belong to individual ProtonMail users. Personal addresses can be subdivided into three types: free, additional, and custom.
All users have at least two free addresses: one that ends in @protonmail.com and another that ends in @pm.me. You can’t disable your original addresses. If you joined ProtonMail before 2016, you also have a @protonmail.ch address.
Users with free accounts can only receive emails at their short @pm.me address, whereas those with paid accounts can also send messages from their @pm.me address.
Additional addresses (aliases)
Plus, Visionary, and Enterprise users can create additional email addresses that are managed and accessed through their ProtonMail mailbox. These email addresses can use any ProtonMail domain (@protonmail.com, @protonmail.ch, @pm.me, or custom domain).
For example, in addition to email@example.com and firstname.lastname@example.org (your free ProtonMail addresses), you could have email@example.com, firstname.lastname@example.org, and email@example.com.
Paid users can create at least five additional email addresses by default, with the option of purchasing additional addresses. Note that your default addresses do not count towards this limit.
How to create an additional address
In the mail.protonmail.com web interface, go to Settings → ProtonMail → Identity & Addresses → My Address → Add address. From here, you can select a new local-part of the address and a ProtonMail or custom domain ending from the dropdown menu. You can also choose a display name here.
How to enable, disable, and delete additional addresses
Additional and custom addresses are managed in the Addresses interface (see above).
- If you disable an address, then it is no longer active, so you cannot send and receive emails using it. Disabled ProtonMail addresses continue to count against your additional addresses limit, whereas disabled custom domain addresses do not count towards the limit.
- You cannot delete a ProtonMail additional address from this interface. If you want to delete an additional address you have created, please contact our customer support team.
- You can delete custom email addresses using the Addresses interface.
If your address is missing encryption keys or has been disabled, you can see it labeled as such in your list of addresses. The options to Enable or Add Keys will show up in the dropdown menu next to each email address.
Custom email address
If you are a Plus, Visionary, or Enterprise user and own a custom domain, you can use it with your ProtonMail account.
For example, you can send and receive emails with addresses such as firstname.lastname@example.org and email@example.com via your ProtonMail mailbox.
Custom addresses count against your additional addresses limit (unless disabled, as mentioned above). Once you add your custom domain to your account, you can manage them like any other additional addresses (except that custom addresses can be deleted).
If you cannot delete your custom domain address, please see this article for additional assistance.
How to use additional addresses
All mail sent to an additional address will appear in your regular Inbox by default. You can, however, use custom filters to sort email sent to different addresses into their own folders.
To send an email from an additional address, click anywhere in the From addresses field and select the desired address from the dropdown menu.
+Aliases are a kind of sub-email address which are based on one of your personal email addresses. They are useful for protecting and organizing your mailbox.
You can create +aliases using the “+” symbol after the username in your email address. For example, firstname.lastname@example.org or email@example.com.
You can create an unlimited number of aliases for each of your personal email addresses. Learn more about creating and using +aliases.
You can not compose new messages using +aliases, but you can reply using the +alias to messages that have been sent to that +alias.
Organization user addresses
Visionary, and Enterprise customers who own a custom domain can create an Organization. An organization’s administrator can assign organization users one or more email addresses that use their custom domain (not a ProtonMail domain).
For example, firstname.lastname@example.org, email@example.com, firstname.lastname@example.org, etc.
The organization administrator manages oranization users’ email addresses and login credentials in the Organization portal of their ProtonMail account. Organization users cannot manage their own organization user addresses unless they are admins.