Addresses and aliases allow you to communicate via email using different identities.
Any account holder can create an unlimited number of aliases and will manage them from the same mailbox.
If you have a paid account, you can also create additional email addresses. Additional email addresses count toward your quota. They are also managed from the same mailbox unless they are assigned to different Users, a feature available only to Professional and Visionary account holders who own their own custom domain.
What are email addresses?
Adresses are unique and allow you to exchange messages. There are 3 different types of addresses: original free addresses, additional addresses, and custom email addresses.
Only paid accounts can create additional and custom email addresses.
Anyone can view and manage their addresses from the Settings‘ Addresses section.
Original free addresses
All users have at least 2 addresses: one that ends in @protonmail.com and another one that ends in @pm.me. You can’t disable your original addresses.
If you joined ProtonMail prior to 2016, you also have an @protonmail.ch address.
Users with free accounts can only receive emails at their short domain @pm.me address, whereas those with paid accounts can also send messages from their @pm.me address.
Adding additional unique email addresses to your account is a paid feature that allows you to manage incoming and outgoing messages from the same mailbox.
For example, if your original email address is email@example.com, you can create a new one firstname.lastname@example.org.
You can select between 3 email domains when creating an additional address: @protonmail.com, @protonmail.ch, and @pm.me. If you own a custom domain, you can also customize your email domain.
Every account with a paid subscription can create at least 5 email addresses with the option of adding as many as 50.
Custom email address
If you own a custom domain, you can use it to create your email address with ProtonMail.
Custom domain emails are also a feature available only to users with paid accounts. All custom email addresses count toward your quota.
Once you have set up your domain, you can add email addresses to your account using that domain similarly to adding an additional address, as explained below.
How to create an address
To add additional addresses, please log into the web client go to your email Settings -> Addresses -> Add address.
In the Address field, you can enter your username and, from the drop-down menu, you can select the email domain either from those owned by Proton or one that you already own and have set up with Proton. Here, you can also choose a display name.
Then, generate keys to be able to send and receive emails to this address.
How to enable, disable, and delete addresses
You can disable and enable addresses in the drop-down menu that appears next to each email address in the My addresses section. If you disable an address, you won’t be able to receive or send emails.
If your address is missing keys or has been disabled, you can see it labeled as such in your list of addresses. The options to Enable or Add Keys will show up in the drop-down menu on the right, next to each email address.
Once you have created an email address with a ProtonMail domain, you can only disable it. The address will continue counting toward your quota. To delete an email address, please contact customer support.
Only custom domain addresses that don’t have any emails stored in your account (including the Trash folder) can be deleted.
What are email aliases?
Aliases allow you to protect and organize your mailbox. With aliases, you can create an unlimited number of email addresses that are similar to your original one where you can receive mail.
To do this, add the “+” symbol after your username in your email address.
All users can, including free users can create unlimited aliases.
Learn more about creating and using aliases.
How do Organization Users manage addresses?
Users are a feature of Visionary and Professional accounts — if you have a custom domain, you can share your account with others.
They are called Users and they are part of your Organization.
Each User is entitled to a limited number of custom email addresses, assigned by the organization’s administrator, and they will manage them from their individual mailbox.
Users can’t create addresses with ProtonMail domains.
If you are an administrator, you can view and manage all your Organization’s addresses in the Settings of your Proton Account — scroll down to the Addresses section and select the User from the drop-down menu. You can then add an address or manage the existing addresses.
To manage the email addresses associated only with your individual account, you can access your ProtonMail Settings and go to the Addresses section.