How to allow IMAP access and adjust settings before import

With the Import Assistant and the Import-Export applications, you can import emails into your ProtonMail account from another email provider. 

Importing your messages into ProtonMail is likely to require adjusting some settings in your external email account, such as enabling IMAP access or setting up a so-called app password to allow third-party apps access to your account. 

This article explains the steps to prepare your Gmail, Yahoo Mail, Yandex, or GMX accounts for moving your messages to ProtonMail.

Preparing your Gmail account for import

Enable IMAP access

  1. To enable IMAP access, go to your Gmail Settings (the gear icon in the upper right corner) and then accessing All settings
  1. In the Forwarding and POP/IMAP section, go to IMAP Access, select Enable IMAP, and Save.

gmail imap

Allow folders import 

In Settings, go to Labels and manually select the folders allowed to be imported into ProtonMail by checking the box Show in IMAP.

enable imap gmail 2

Allow Proton access to your Google account

Next, you need to allow Proton access to your Gmail account. Proton will access your data strictly for the purpose of this import.  

A. If 2-step verification is disabled in your Gmail account (default settings), turn on Less secure app access by following these steps: 

1. Go to your Google account and access the Security section. 

 2. Scroll down to Less secure app access and Turn on access. If you can’t find this option, 2-step verification might be enabled for your account.

B. If 2-step verification is enabled in Gmail, you need to create a so-called app password in case you don’t have one already and use it during the import instead of your regular password:

1. Go to your Google account and access the Security section. 

2. Scroll down to Signing in to Google and select App Passwords. You may need to sign in. If you can’t find this option, 2-step verification might be disabled for your account or only set up for security keys. Read more about this here

2FA enabled Gmail

3. In the Select app dropdown menu, choose Mail.

4. In the Select device dropdown menu, choose the device you are using.

5. Generate your app password and make sure you remember it as you will need it during the import.

If you fail to authenticate, sign out of all your other Google accounts with the exception of the account you are importing from. Then, unlock CAPTCHA in your Google account.  

Preparing your Yahoo Mail account for import

If your provider is Yahoo Mail, you need to create a so-called app password in case you don’t have one already. 

1. In your Yahoo account, click on your name in the upper right corner of the screen to open Account info.

2. Go to the Account security section and Generate app password for Mail based on the device you are using. Make sure you remember this app password as you will need it during the import.

Preparing your Outlook account for import

Microsoft Outlook users with 2FA enabled need to generate a so-called app password before importing their emails into ProtonMail. They also need to have a mobile Microsoft Authenticator app.

To generate your app password:

1. Visit the Security section and select More security options

outlook import settings

2. In Additional security options, go to App passwords and select Create a new app password

3. Outlook automatically generates your password. Make sure you remember it as you will need it during the import.

outlook import settings

If you fail to authenticate, go to your account’s Security section and select Sign in activity. You will then need to confirm that it was you trying to access your Outlook account. 

Preparing your Yandex account for import

To allow import from Yandex, follow these steps: 

1. In your Yandex account, go to Settings (the gear icon in the upper right corner) and then choose All Settings.

2. Select Email clients.

3. Under Use a mail client to retrieve your Yandex mail, check the box next to From the imap.yandex.com server via IMAP and save changes.

Yandex settings import

You will then need to create a so-called app password:

1. In your Yandex account, select Create an app password 

2. Select Mail, give your password a name, and Create your password. Make sure you remember it as you will need it during the import.

Preparing your GMX account for import

To allow import from GMX, follow these steps: 

1. In your GMX account, go to Settings and select POP3 & IMAP.

2. Check the box next to Send and receive emails via external program and Save.

Post Comment

10 comments

  1. Jean-Francois Etard

    I want to import my emails from a free Prtonmail account to a Protonmail Plus using the Import-Export app. Is it possible ?

  2. ProtonMail Support

    Please contact our support team using the support form at https://protonmail.com/support-form.

  3. Kevin Morton

    I need the imap or pop3 server to register a kindle to my proton mail account

  4. ProtonMail Support

    IMAP support is only available for supported desktop email clients via the ProtonMail Bridge:
    https://protonmail.com/support/knowledge-base/imap-smtp-and-pop3-setup/

  5. Joe Bosso

    I need the Incoming and Outgoing server information so I can use the mail app on my iPhone to read protonmail messages

  6. ProtonMail Support

    You cannot use ProtonMail with 3rd party clients on mobile devices. Please use our iOS app: https://itunes.apple.com/app/protonmail-encrypted-email/id979659905.

  7. Vasiliy

    Import works on usual mail servers on IMAP 143 port? I have a message: Inccorect server address and port.

  8. ProtonMail Support

    Please contact our support team: https://protonmail.com/support-form.

  9. George Kynigos

    Good Afternoon,
    I would like to import my files and contacts from Yahoo Small Business. How do I do this?
    Many Thanks,
    GK

  10. ProtonMail Support

Leave A Comment?