Bug report from within iOS and Android

If you are experiencing an error on the Android or iOS app, please let us know as soon as possible. Below you can find step by step directions how to submit an iOS and Android bug report to the ProtonMail support team.

Android

Visit the menu, accessible in the upper left hand corner of your screen.

Menu on the ProtonMail Android app

Within the menu, select the Report Bugs option found below the Settings.

Report bug button on the Android app

Enter a clear description of the error you are experiencing, including what you were expecting instead of the error. Before sending a bug report, please be sure to try the basic debugging steps found in this tutorial.

Report bug window on the Android app

iOS

Visit the menu, accessible in the upper left hand corner of your screen.

  Menu button on the ProtonMail iOS app

Within the menu, select the Report Bugs option found below the Settings.

Report Bug on iOS app

Enter a clear description of the error you are experiencing, including what you were expecting instead of the error. Before sending a bug report, please be sure to try the basic debugging steps found in this tutorial.

Report bug window on the iOS app

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10 comments

  1. Anonymous

    How do report a bug if the Crashlytics launch of protonmail fails with a message of “Unfortunately, Protonmail has stopped”….

  2. Reuben

    I am using a LG G Flex 2 on 5.01 but unable to launch protonmail.it immediately closed the window when I try to open it. Not sure where to report this.

  3. Leboural

    The app crash with a oneplus two and Android 5.1.1.

  4. Sebastian

    The same situation, as before, with the first beta. ProtonMail 1.0.3 (47) Android, on Samsung S6 (Android 5.1.1.) does not start.

  5. Tim

    Unable to log into ios beta app 1.0.9. Getting “Invalid grant the supplied credentials are invalid” response

  6. AA

    hi, the IOS version does not have conversation view

  7. ProtonMail Support

    For now the apps do not have the conversation view. We will look into adding this in the future.

  8. Me

    Your work and the result-is great. However, there is an annoying registration process at Android app. Every time I want to read my mails must Sign me again. This is not so great. Something I do not understand why you don’t offer the apk for download on your hompage

  9. Rosemary Bradley

    Frozen with this message: message sending failed please try again path not found

  10. ProtonMail Support

    Please contact our support team: https://protonmail.com/support-form.

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