Creating an account with ProtonMail usually takes less than 30 seconds, but problems can sometimes occur. Here are some of the most common signup problems. If you don’t see the problem you are experiencing listed here, you can contact our support team.
Signup page not reachable
If you are getting a connection error in your browser that says the page cannot be reached, our website might be blocked on your network. The block may be caused by your internet service provider, your employer (if you are signing up on a work network), or your firewall.
To fix this problem, first ensure that your internet connection is stable, and that you are able to open other websites. If you can access other websites, please run a traceroute to protonmail.com and report the results to our support team.
If you are using a VPN service, please try connecting to a different server or disconnect the VPN connection temporarily.
Signup page not loaded completely
If the signup page still does not load completely, try using a different web browser. You can find a list of recommended browsers for use with ProtonMail here.
Error during creation phase
When certain elements within your browser are blocked you may receive an error message while trying to create your ProtonMail account. This can also be caused by a browser failure.
If this doesn’t work, try using a different web browser, or capture a screenshot of the error message and contact our support team.
Cannot get past human verification
We implement a dynamic anti-abuse system that adapts to current methods of abuse. However, some people experience an error where either no human verification methods are shown, or there is difficulty getting past the ones that are shown. If you are experiencing this problem, please contact our support team for more help.
If you are using a recommended browser, have disabled all of your extensions, and are still not able to create your account, please contact us. Make sure to provide as much detail as possible as well as a way to reach you.