Creating an account with ProtonMail usually takes less than 30 seconds, but problems can occur sometimes. This article will cover the most common problem and solutions.
Most Common Problem
The most common problem with creating an account has to do with the web browser you use. For most websites on the internet, the web browser you use, and the extensions/plugins you use don’t really matter. With ProtonMail, account creation happens in your browser and uses extremely cutting edge and modern browser technology that is not compatible or available with older browsers or with all extensions.
The solution is to use one of our recommended browsers for account creation. Once your account is created, you are free to experiment with whatever browser you want. However, account creation in particular requires a very specific type of browser environment.
The other solution is to disable all extensions temporarily. WikiHow has a good guide on how to disable extensions here.
If you are using a recommended browser, have disabled all of your extensions, and are still not able to create your account, please contact us. Make sure to provide as much detail as possible as well as a way to reach you.