ProtonMail customer support phone number

If you are a ProtonMail Professional customer, we can provide onboarding assistance (only) by phone. Simply contact our support team to schedule a call with us. 

For all other queries, please contact our support team for assistance via email.

Contact our support team

IMPORTANT: Do not use any other ProtonMail customer support phone number that you find online. Unless you obtained the number directly from our support team, other phone numbers are fake and could lead to your credentials being stolen.

Fake customer support phone numbers are a fairly common scam tactic on the Internet. There are dozens of ProtonMail support scam pages online. They all advertise “ProtonMail support number” or “ProtonMail technical support,” targeting keywords likely to be searched in Google.

If you call any of those phone numbers, the person on the other end of the line will ask you for sensitive personal information and/or the credentials to your ProtonMail account, with the goal of gaining access to your account. Do not call any support phone number unless it was directly emailed to you by our support team.

A related scam is when hackers email ProtonMail users claiming to be ProtonMail. All official emails from ProtonMail are starred by default. If you receive an email claiming to be from ProtonMail that is not starred, then it is a phishing scam. Do not click on the links or download the attachments of any suspicious emails. Mark them as spam or mark them as phishing, and future emails from that sender will be automatically filtered to your spam folder. When in doubt, please forward the email to our security team at

We’ve previously written about email safety tips and general online safety, so check out those articles to learn more about how to protect your digital information. Thanks for helping us keep ProtonMail secure.

If you find suspicious pages about ProtonMail online, please send them to the ProtonMail security team at

Post Comment


  1. David Gregham


    I have been using your services for a few months now, and I am quite satisfied, thank you!
    However, there are two or three main things that I believe could be bettered, for best use and comfort:

    – even though we log in in French, as soon as we go outside of the main pages, like if we want to go to the support page for example, it’s all in English!… To me, it doesn’t matter so much because I am lucky to be perfectly bilingual… However: I want to talk about you guys to many of my friends, but most of them don’t talk a word of English, and this could be a MAJOR drawback!… Could you please work on making all the pages available also in French, in the future?…

    – I feel that the classic theme is terribly DULL, cold and sad… I’d love to add some COLOR to it, some cheerful notes, but on your settings page, you only have ONE theme available (the ‘classic’ one!)… You talk about the possiblity of importing new profiles but concretely, how does it work??

    – I would like to import all of my contacts from Yahoo and Outlook accounts. I am lost when it comes to that as well…

    THANK YOU SO MUCH in advance for answering my questions and concerns! And long live Protonmail!! :-)

  2. ProtonMail Support

    1. Thank you for the suggestion, we’ll look into it.
    2. There are some unofficial user themes available online, you can copy and paste the CSS for any of those themes, but please note that they may not be 100% compatible.
    3. Please check

  3. murphydk

    I have gone through your signup proceedure 5 times, did not work, need help.

  4. ProtonMail Support

    Please contact our customer support team.

  5. Jerry Daniele

    I want to type in my login password each time and I cannot for the life of me figure out how eliminate the permanent login password. My mailbox has been entered without my authorization.

  6. ProtonMail Support

    If your password has been saved in your browser, please check the browser help documentation how to remove stored passwords.

  7. Anonymous

    Will there be a calendar integrated in ProtonMail anytime soon?

  8. ProtonMail Support

    Calendar functionality will be released in the future, however, we cannot provide an ETA yet.

  9. Don

    Your website isn’t working ! (need I say more, maybe a little later, after a make a call somewhere)

  10. Gilbert

    Peut simple d’utilisation a cause de l’anglais et les alias ne sont pas vraiment explicite vraiment pas simple d’utilisation.
    J’ai fermer mon compte et en fin de compte je craint fort d’avoir perdu mes 48€ vue le silence assourdissant de proton.
    Pas très clair tous sa.

  11. ProtonMail Support

    Please contact our support team using the support form at

  12. Louise Wilson

    I have a user whose ability to access our protonmail is not consistent. A few times she has received the error message shown below while working on her company owned Surface while out of the office. We use Pointman to access our network files. Her opinion is that it works some of the time but not all of the time. Have you had other users have this problem?

    “This site can’t be reached
    The connection was reset
    Try: Checking the connection, checking the proxy and the firewall, running windows network diagnostics.

  13. ProtonMail Support

    Please contact our support team using the support form at

  14. Greg Curry

    L have been using Proton mail for some time and I had Canada1 2 3 4 5 and 6 now I’ve only have Canada 1. through Iceland or Switzerland and a some times it puts me in other countries instead of Canada. I would appreciate it if you told me how to fix it..
    I need to know how to

  15. ProtonMail Support

    Please contact the ProtonVPN support team:

  16. Jan S

    I’am unable to log onto my proton email! I have already sent an email. I’am expecting some VERY important emails today!

  17. ProtonMail Support

    Please contact our support team:

  18. randall kopp

    Please tell me how you bill my credit card: is it monthly? Thank you.

  19. ProtonMail Support

    This depends on the billing cycle that you have selected. You can check this in Settings > Dashboard in the web client.

  20. David Jones

    As I read other comments, many also have had trouble going through your “Sign-up procedure”
    When I googled your name to get a contact number, this is the very 1st form that I am having trouble with. PLEASE HELP

  21. ProtonMail Support

    Please contact our Support Team for help with creating an account:

  22. George

    I just saw this article in TechExplore I think the good people at Proton Mail and Proton VPN will be very interested in. The first paragraph states:

    “A new, uncrackable security system created by researchers at King Abdullah University of Science and Technology (KAUST), the University of St Andrews and the Center for Unconventional Processes of Sciences (CUP Sciences) is set to revolutionize communications privacy.”

    As Governments, commercial interests and hackers develop ever more sophisticated ways of rooting through the remains of our privacy, this tech will very likely be much sought after by people around the world. I hope Proton will be amongst the first to apply it to your arsenal to privacy tools.

  23. Kristina Redlawsk

    Please shut down my account
    It has been hacked. Please send confirmation of it being closed to [redacted] I have been a paying email user I hope this is done asap thank you

  24. ProtonMail Support

    Hi Kristina,
    Please open a support ticket at

  25. Deanna Boldt

    when I log in proton tells me I have wrong credentials I believe they are right

  26. ProtonMail Support

    Please open a support ticket at:

  27. sonia ziegler

    Hello Suport Team,
    Trying to pay my invoice, however unable to remember my password….i do not want to lose any of my stored and current mail.
    Please assist me as keeping my ProtonMail account active is vital.

  28. ProtonMail Support


    Unfortunately, there is no way to reset your password without your existing emails becoming unreadable.

    When resetting your password, new encryption keys for your messages are generated while the previous ones are disabled, as the password required to activate them isn’t supplied. Because of this, your existing messages will become unreadable.

    There is a way to restore them in the Settings > Keys tab on the web app if you happen to remember or find the old password.

  29. Anthony Bailey

    Hello my name is Anthony Bailey, [redacted] I forgot my password to my recovery email and they are also giving me issues about verifying my identity and there is email that i need to get into that is really important

  30. ProtonMail Support

    Please contact our Support Team: They will need to verify you’re the account owner in order to assist you.

  31. NP


    Can the mail can be read by an Gmail Account? Thanks

  32. ProtonMail Support

    If you send an email to a Gmail address, yes, they will be able to read it.

Comments are closed.