If you would like to reach ProtonMail’s customer support team by phone, this article explains how. Do not trust customer support numbers you find elsewhere because they are mostly scams and phishing attempts.
How to reach ProtonMail customer support by phone
ProtonMail offers phone support for ProtonMail Professional users during Swiss business hours (Monday through Friday, 10AM-6PM, public holidays excluded). To get our customer support number or to request a call back, you must first submit a support request using this form: https://protonmail.com/support-form.
IMPORTANT: Do not use any other ProtonMail customer support phone number that you find online. Unless you obtained the number directly from our support team, other phone numbers are fake and could lead to your credentials being stolen.
Fake customer support phone numbers are a fairly common scam tactic on the Internet. There are dozens of ProtonMail support scam pages online. They all advertise “ProtonMail support number” or “ProtonMail technical support,” targeting keywords likely to be searched in Google.
If you call any of those phone numbers, the person on the other end of the line will ask you for sensitive personal information and/or the credentials to your ProtonMail account, with the goal of gaining access to your account. Do not call any support phone number unless it was directly emailed to you by our support team.
A related scam is when hackers email ProtonMail users claiming to be ProtonMail. All official emails from ProtonMail are starred by default. If you receive an email claiming to be from ProtonMail that is not starred, then it is a phishing scam. Do not click on the links or download the attachments of any suspicious emails. Mark them as spam or mark them as phishing, and future emails from that sender will be automatically filtered to your spam folder. When in doubt, please forward the email to our security team at email@example.com.
We’ve previously written about email safety tips and general online safety, so check out those articles to learn more about how to protect your digital information. Thanks for helping us keep ProtonMail secure.
If you find suspicious pages about ProtonMail online, please send them to the ProtonMail security team at firstname.lastname@example.org.