Problem receiving emails from Ebay

Some ProtonMail secure email users have reported issues receiving emails from Ebay that are sent to email addresses. After a thorough investigation, our technical team has concluded that this is a bug from Ebay, and not ProtonMail.

If you are experiencing this problem, we highly encourage you to file a complaint to Ebay so that they will fix this bug. It has been present for approximately 2 years, and perhaps has been ignored because of ProtonMail’s contentious relationship with Ebay’s sister company PayPal.

There is a workaround to this issue. It is possible to receive email from accounts.

If your account is current, you can add an additional address to it by upgrading your account to ProtonMail Plus and adding an alias.