How to enable cookies

Cookies are small bits of code that websites use to store information in your browser. The ProtonMail and ProtonVPN websites require cookies to be enabled so that we can store your current session information and remember your login details between sessions.

Note that the ProtonMail and ProtonVPN websites do not use third-party tracking cookies, and third-party cookies are not required for our websites to function properly. We recommend blocking third-party cookies for improved privacy when browsing the internet, but please be aware that doing this may cause some websites to work incorrectly. 

In this article, we show you how to enable cookies in all popular desktop browsers. If using a mobile device, we recommend using our Android or iOS/iPadOS apps instead. 

Firefox (Windows, macOS, Linux)

Go to Menu  (3-bar hamburger icon at the top right) → PreferencesPrivacy & Security and select the security level you prefer. Both Standard and Strict modes block some third-party cookies, or you can block all cookies or all third-party cookies in Custom mode.

Firefox desktop

Google Chrome, Chromium, Brave (Windows, macOS, Linux, Chromebook)

1. Go to Menu (3-dot icon at top right) → Settings →  Privacy and SecurityCookies and other site dataGeneral settings and choose the privacy level you desire. 

Chrome desktop

(In Brave, go to Privacy and SecurityAdditional settings  →  Cookies and other site dataGeneral settings).

Microsoft Edge Chromium (Windows)

1. Go to Menu (3-dot icon at top right) → Settings _  Settings menu (the 3-bar hamburger icon next to the “Settings” label) → Cookies and site data and Allow sites to save and read cookie data (recommended). You can also opt to Block third-party cookies from here.

Edge

Safari (macOS)

Go to Safari in the macOS menu bar → PreferencesPrivacy tab. By default, Safari blocks cookies from third parties and advertisers (Prevent cross-site tracking). You can disable this if you want to accept all cookies.

Safari

Tor browser

By default, Tor Browser blocks all third-party cookies and deletes all cookies when the browser window is closed. Tor Browser does not support blocking all cookies, because doing so would give the browser a unique fingerprint that would anonymize the user.  

Opera

 Go to Menu (icon on far right) → Go to full browser settingsPrivacy & Security → Privacy and security →  Cookies and other site dataGeneral settings and choose the privacy level you desire. 

Opera

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6 comments

  1. Terra

    Don’t know how to deactivate security mode to sign out so I can sign back in.

  2. ProtonMail Support

    Can you please send us all the details at contact@protonmail.com?

  3. Anonymous

    Safari iOS: enabled cookies to show ‘Always allow’ / java script is enabled ( slid over to show ‘ green ‘)

    My ‘Key’ to unlock the message is still taking forever; however, where I still may be hung up is getting
    Safari out Of ‘private browsing’. Anyone have this same issue? Also any suggestions on what web
    browser is best suited ( to be running ) for a (non-user) recipient to receive proton mail messages ?

  4. ProtonMail Support

    You can contact us via the Report bug button, or on contact@protonmail.ch, if you need assistance.

  5. Thomas Brown

    I HAVE BEEN USING PROTONMAIAL FOR A YEAER NOW AND THIS HAS NOT HAPPEM. PLEASE TELLL ME WHAT WRONG

  6. ProtonMail Support

    Please contact our support team at contact@protonmail.ch, via the report bug button or using the support form at https://protonmail.com/support-form.

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