How to clean cache and cookies

Chrome

  1. In the upper right hand corner, select the Menu, choose Settings, and select Show advanced settings…
  2. Under Privacy, select Clear browsing data
  3. Ensure the check boxes are selected for Cookies and other site and plugin data and Cached images and files 
  4. Select Clear Browsing data

Firefox

  1. In the upper right hand corner, select the Menu, choose Preferences, and select the Privacy tab.
  2. Under History, select clear your recent history
  3. Ensure the check boxes are selected for Cookies and Cache 
  4. Select Clear Now

Safari

  1. In the upper left hand corner, select the Safari, choose Preferences, and select the Privacy tab.
  2. Under Cookies and other website data, select Remove All Website Data
  3. Select Remove Now

Internet Explorer

  1. Select Tools (via the Gear Icon) > Safety > Delete browsing history…
  2. Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies
  3. Select Delete

iOS (Safari)

  1. From the home screen, tap the Settings button
  2. On the Settings screen, scroll down and tap the Safari button
  3. Under the ‘Privacy’ section of the Safari screen, tap the button labeled Clear Cookies and Data
  4. On the confirmation screen, tap Clear Cookies and Data

Android

  1. Open the browser and click the Menu button on your phone. Tap the More option
  2. Tap Settings
  3. Scroll down to the Privacy settings section and tap the Clear cache option.
  4. Now tap the Clear all cookie data option.
  5. Select OK.
Post Comment

14 comments

  1. MVB

    I don’t mind a few hoops but I don’t want to clear my history or go through this every time I get a non essential email.

  2. Margareta Luddemann

    The problem of getting negative feedback to correct login data appears to be inherent to Protonmail

  3. Greg

    clearing the … as above didn’t work. Get to your site, hit the “Sign Up” link, and I get the same screen with no access to anything allowing me to sign up. Go to Create an Account, hit Sign Up, and again back to that same screen. It’s been 3 days now with the same result.

  4. Proton Editor

    Hi Greg, please contact our support team at contact@protonmail.com or using the support form at https://protonmail.com/support-form to get further help with this issue.

  5. pierre

    I just opened an account. I set my username and password. When I try to login, the system does not recognize my credentials. I’ve cleared my data cache and I’ve tried an older version of Protonmail, but I’ve been unsuccessful at logging in. I’m not sure what to try next…?

  6. Proton Editor

    Hi, please contact our support team at contact@protonmail.com or using the support form at https://protonmail.com/support-form.

  7. Din

    “SMS Verification Temporarily Disabled”

    What’s wrong with your system? Doesn’t seem working or secure.

  8. ProtonMail Support

    Some verification methods can be temporarily disabled to prevent abuse. If you are still having trouble, please contact our support team at contact@protonmail.ch, support@protonmail.ch or using the support form at https://protonmail.com/support-form.

  9. Claire Dorian

    My emails wont load and I can’t clear cache on android phone.

  10. ProtonMail Support

    Please contact our support team using the support form: https://protonmail.com/support-form, at contact@protonmail.ch or support@protonmail.ch.

  11. LUCAS

    well i have got problems on my 2 mail boxes and I can’t send message on protonmail security spaming mailboxe blocked

  12. ProtonMail Support

    Please contact our support team using the support form: https://protonmail.com/support-form, at contact@protonmail.ch or support@protonmail.ch.

  13. VICKILEE KUCERA

    I NEED A TELEPHONE NUMBER TO CONTACT PROTONMAIL. I AM UNABLE TO GET IN TO MY EMAIL ACCOUNT.
    PLEASE SEND ME A # SO I CAN COMMUNICATE WTH A REPRESENTATIVE. THANK YOU. VICKILEE KUCERA

  14. ProtonMail Support

    Please contact our support team: https://protonmail.com/support-form.

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