How can I increase my storage space?

All ProtonMail accounts start on the Free plan by default. This plan provides email accounts with 500 MB of encrypted storage. Unlike other free email services, ProtonMail does not harvest user data to generate revenue by showing advertisements. Instead, we offer premium plans, which provide additional features, including increased storage capacity.

You can find your existing storage allotment along with your current storage usage in the lower left corner of your Mailbox while logged in at mail.protonmail.com or in your Settings in the iOS and Android apps.

Inbox Storage Indicator

ProtonMail offers three premium plans: Plus, Professional, and Visionary. This article focuses on storage allocation among each of these plans. To read a full description of each of the plans, see our article on paid plans.

ProtonMail Plus

With ProtonMail Plus, you will receive 5 GB of storage. You can increase this amount by selecting the drop down and selecting the desired storage amount. As you change the storage capacity, you will see the pricing change to reflect the increased/decreased storage capacity.

Protonmail Plus plan storage

ProtonMail Professional

ProtonMail Professional is designed for organizations and gives administrators the ability to allocate different amounts of storage among their sub-users. Professional plans provide 5 GB of storage per user. For example, if there are five people in your company, you will receive 25 GB of storage. You could then distribute 1 GB each to three of the employees and 11 GB each to the other two. Learn more about ProtonMail Professional plans here.

ProtonMail Visionary

The ProtonMail Visionary plan offers 20 GB of storage. (If you require more than 20 GB of storage, please contact us.)

ProtonMail Visionary plan storage

 

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39 comments

  1. Ian Bradbury

    How much is it per GB?

  2. ProtonMail Support

    You can see the premium plans and pricing here https://protonmail.com/pricing

  3. Lloyd

    Pricing option as it stands on 03/17/16 does not indicate if storage capacity drops down is global or per user.

  4. ProtonMail Support

    We do not support sub users for now. The storage is for the account itself, which includes the aliases/custom domain addresses you add.

  5. calvin hayes

    very interesting – but how so I sign up for proton mail plus?

  6. ProtonMail Support

    For more information please visit this link: https://protonmail.com/support/knowledge-base/paid-plans/

  7. ken

    free plan, message states composition maximum, won’t let me compose.
    don’t write 10 per day.
    que paso?
    I need to cough up the fifty bucks?

  8. ProtonMail Support

    There are limits to how many messages you can send per hour/day/week. You can read more about it here: https://protonmail.com/support/knowledge-base/sending-limit/

  9. Angel

    Any way of paying once for more space? I am the kind of not-able-to-pay-monthly person 🙂

  10. ProtonMail Support

    This option is available only for 1GB storage space. For more information please visit this link: https://protonmail.com/mobile-invite

  11. Mae

    With the Visionary Plan – is there a limit on file size that can be sent?
    EX: a 10-15GB file

  12. ProtonMail Support

    You can learn more about our attachment limitations here: https://protonmail.com/support/knowledge-base/attaching-multiple-documents-to-a-message/

  13. Carl

    Is there any chance to increase the storage upgrade from this “https://protonmail.com/mobile-invite” to 2GB or 3GB?

  14. ProtonMail Support

    At this moment, you cannot permanently upgrade your storage space to more than 1GB. We offer premium plans with more than 5GB storage. For more information please visit this link: https://protonmail.com/support/knowledge-base/paid-plans/.

  15. Matt Morris

    What is the max storage limit? I currently have 23GB stored with my current provider (rackspace) but am almost out of space. I probably need 35-50GB to keep me going for another 2 years.

  16. ProtonMail Support

    Currently, the max is 20G, but we will probably raise this limit in the near future.

  17. Mark

    In a review of various e-mail service providers, it was mentioned that messages sent all expire after 28 days (if a shorter time is not selected). Please clarify whether or not this is true; and if true, is there a way to archive messages?

  18. ProtonMail Support

    Only encrypted messages sent to outside users have a default expiration time of 28 days (or less if selected). This applies to the link that takes the recipient to the encrypted message, not to the message in the ProtonMail user’s Sent folder.

  19. Monteiro

    I´m from Brazil. Is there any chance of billing in brazilian Reais (R$) in the near future?

    Tks!

  20. Maarten

    Is the 20GB available for each account, or do all 5 accounts have to share this capacity?

  21. ProtonMail Support

    The 20GB storage is shared among all users on the Visionary plan. The Administrator can allocate different storage quotas to all users if necessary.

  22. Lars

    I really dislike this whole subscription circus. What happens if i have 20gb in my inbox and credit card is canceled? maybe I lost my job and cant pay for a year. what it something else that requires active subscription breaks because I cant pay? what if I have 5000 mails sorted with folders and labels and then I can’t pay for a time, with i have to resort everything after I can pay again? so many questions to your model and I don’t see anything to make me want to risk it.

    Personally I like to buy, one time purchase, then it’s “mine” and I dont run into trouble down the road because of something. Why cant I just give you 20€ and then my account have 3 or 5gb space permanently? or 10€ and then I can make 50 folders and labels? Why do you insist I must keep paying to have those tiny “upgrades” ? it just bugs me and I’m not buying into this subscription circus so my money stays in my pocket.

  23. Javier de la Mano

    In the Visionary plan, is 20GB storage for sharing with the 6 accounts permitted or 20GB per user?

  24. ProtonMail Support

    The 20GB storage is shared between all users. The Administrator can allocate different storage quotas to all users if necessary.

  25. Robert

    How do I find my current storage usage? The instructions say, “In the lower left hand corner of your account, you can find your existing storage allotment along with your current storage usage.” Where is this? I can’t find this anywhere I look. I don’t know how to find the “lower left hand of my account.”

  26. ProtonMail Support

    When you’re in your Inbox, your storage is shown at the bottom of the navigation menu on the left side of the screen.

  27. D.

    Why this is not happening : https://protonmail.com/blog/were-upgrading-all-protonmail-accounts-to-1gb-of-storage/
    I think that according to that news we need to have 1GB in our Mail Box as Free plan!

  28. ProtonMail Support

    This was a limited time promotion, which ended on June 17, 2015.

  29. Dorothy Thompson

    Help – I am not sure why I am not receiving my emails any more. I empty spam every day, and I have deleted old emails. What do I need to do next?

  30. ProtonMail Support

    Please contact our support team at contact@protonmail.ch, via the report bug button or using the support form at https://protonmail.com/support-form.

  31. Terri Kan

    I need for you to CHANGE my notification email from (hidden) TO (hidden)

  32. ProtonMail Support

    To change the notification mail, go to Settings > Account, enter the new address in the “Reset/notification email” field, click the Save button and enter your password at the prompt.
    If you need any assistance, please contact our support team at contact@protonmail.ch, via the report bug button or using the support form at https://protonmail.com/support-form.

  33. Martín

    It would be great to add another pricing option between the free version and the first one. Hope it could be possible and that it have more space and imap access.

  34. Angela

    How can I re-allocate storage between users? I upgraded to a visionary account and can’t add the 5th & 6th users as I used the default for the first four

  35. ProtonMail Support

    Please refer to the Professional plan FAQ found here: https://protonmail.com/support/knowledge-base/faq-professional-plan/.

  36. Emmanuel

    Why can I not see past emails from months ago?

  37. ProtonMail Support

    In the ProtonMail web client, only 50 messages are displayed on one page. If you want to see older messages, you need to navigate to the next page using the right arrow located in the top right corner under your username.

  38. Christine

    How can i unsubscribe the annual billing? I just paid the upgrade storage but can’t delete the credit card info I don’t want the same credit card being deduct the bill every year. Could you help me?

  39. ProtonMail Support

    Please contact our support team using the support form at https://protonmail.com/support-form, via the report bug button or at contact@protonmail.ch and support@protonmail.ch.

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