Notification emails

ProtonMail can send notification emails to any email address you choose to alert you that messages have arrived in your ProtonMail inbox and custom folders

Image of a notification email

ProtonMail’s notification email system will not spam you with notifications. Notifications are only sent if:

  1. It has been 24 hours since you logged into your account.*
  2. There are new messages in your inbox (messages that have already been read but are then marked as unread do not count).

No more than 1 notification email is sent out per day. We do not currently support notifications for individual emails, as this would increase the load on our servers and opens the possibility of our users being subjected to spam.

* If you access your ProtonMail account and then leave it (for example, if you sign out or close your browser), the 24-hour waiting period will reset. A new received email will trigger a notification within an hour or two.

How to enable notification emails

1. Log in to mail.protonmail.com and go to SettingsAccountPassword & recoveryRecovery & notification.

2. Enter the  email address that you want your notification emails to be sent to. This is also the address we will use for email recovery. If you provided a recovery address when you set up your new ProtonMail account, ensure it is correct. 

3. Enable Daily email notifications.

Image Enable notifications

Data privacy

Providing ProtonMail with an email address for notification emails and email recovery means we know that email address. If ProtonMail is issued with a legally binding Swiss court order telling us to turn over this email address, we must comply. If you delete the email address from your Settings page, it is permanently deleted from our system.

Troubleshooting

If you have received an email notification but can’t find the new messages when you log in to your ProtonMail account:

  • Check your All mail folder.
  • Ensure you are logged into the correct ProtonMail account. 

If you can’t remember your ProtonMail account details, the first letter of your ProtonMail username for the account that sent the notification is shown in the message subject line. If you’re still not sure of your ProtonMail username, please visit Forgot Your Username?

If you don’t want to receive notification emails, log in to mail.protonmail.com, go to SettingsAccountPassword & recoveryRecovery & notification, and disable Daily email notifications.

ProtonMail also supports Desktop Notifications. Learn more about Desktop Notifications.

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14 comments

  1. alan donson

    I do Not opt for email alert s to my other primary email that I have protonmail updates.Please dscontinue that unrequested function,.Thank you alandonson@protonamil.com

  2. ProtonMail Support

    You can disable the notification emails in Settings>Account

  3. Melanie

    I am trying to amend my notification emails but when I go to settings, it looks nothing like your screengrab above. Is this article out of date?

  4. ProtonMail Support

    We have updated the screenshot to resemble the latest version. You can do this in Settings>Account.

  5. Tom

    I disabled email notifications. In the iOS mobile app there is text in the first field beneath the notifications toggle. The second field,” login password,” is empty. If I try to delete or change the first field’s contents or enter any changes in either field I get an invalid input error and nothing changes. This behavior occurs whether I enable or disable notifications.

  6. ProtonMail Support

    Can you please send all the details to contact@protonmail.com?

  7. Francois

    I disabled email notification, but I still receive daily notification on my main email adress. How can I stop receiving notification? Is it a bug?

  8. ProtonMail Support

    Make sure that you have disabled email notifications from the account that you are receiving them for, not at. If you’re still having issues, please contact our support team: https://protonmail.com/support-form.

  9. Blue

    I received and email saying that my ProtonMail account will be deactivated in 48 hours if I do not update my service agreements. The sender address is contact@debasish-roy.com
    Is this legit?

  10. ProtonMail Support

    This is probably a phishing message. Please report it.
    https://protonmail.com/support/knowledge-base/report-phishing/

  11. Linda

    Where is the “not spam” button? Thank you

  12. ProtonMail Support

    There isn’t one, but Move to Inbox for a message in Spam works exactly like that and adds the sender to your Whitelist.

  13. Gary

    How do I change the color of text for more contrast. I have difficulty reading blue text

  14. ProtonMail Support

    Please contact our Support Team with more details. They may be able to assist you.
    https://protonmail.com/support-form

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