Notifications

Waiting for an important email? Notifications allow you to ensure you stay on top of your ProtonMail inbox without constant monitoring of your account.

ProtonMail has three different types of notifications, so notifications in ProtonMail can refer to any one of the three types described below:

  1. Email Notification – You can link an alternate email address to your ProtonMail secure email account by going to the settings page.  If this option is enabled, we will send an email to your linked email address letting you know that your ProtonMail email account has received an email.
  2. Desktop notifications – Desktop notifications work on the browser version of ProtonMail. If this feature is enabled, if ProtonMail is open in your browser tab, whenever a new mail arrives in your inbox, a message will appear briefly in the bottom right corner of your desktop notifying you about the new message.
  3. Mobile apps push notifications – If you are using ProtonMail’s iOS or Android encrypted email app, you will automatically get push notifications on your mobile device when a new email is received in your ProtonMail account. If you don’t want to use the App store or Google Play, you can also get the ProtonMail secure email app directly from us.

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17 comments

  1. S. Reams

    Unfortunately, the inability to set up Protonmail for PGP/IMAP access plus the inability to set notification for each new mail when it comes in means it is going to be essentially useless to me for business purposes, which is what I hoped to be able to use if tor.

    Hopefully you will soon offer at least one of those features.

  2. drcarlgustav

    I agree with the above statement

    kind regards

    DRcarlgustav

  3. Jon

    If you need a truck, don’t buy a car. Use the right tool for the job. Proton Mail is an example of excellent engineering. It does what it is designed to do and does it very well. As side note, PGP Is Not The Best Choice. It has served its purpose but is cumbersome and few know how to use it correctly. I will be happy if Proton Mail avoids incorporating PGP into any of the applications.
    To do so would compromise security and create a Pandora’s box.

  4. austrasien

    there is an iOS and Android application which allow you to get emails on your smartphone and to get notifications for each new mail…

  5. John

    using iOS 9.3 I have noticed that notifications for individual new emails don’t seem to be showing up regularly. It does work from time to time but it’s not consistent. The a=badge icon used to show up for every new email. I am getting notification emails though.

  6. ProtonMail Support

    Hi,
    This should be fixed now. Please use the report bug button if you are still experiencing this problem.

  7. Avar

    Excellent tool. Simply – it works. Tangible amount of features available even inside basic free of charge set. Simple set-up for any of ordinary user. Good feeling how privacy is treated.

  8. Stephan

    I would like the exact opposite: no notifications whatsoever of new incoming e-mail. However, it doesn’t seem possible to switch them all of. Now I have to disable notifications in the Android app manger for my phone, and I have to find a workaround for my Windows PCs still. Is this possibility considered in an upcoming release?

  9. ProtonMail Support

    We will consider adding an option to disable all notifications in the future.

  10. Anonymous

    Could you please explain the option in the Android app for “enable private notifications”?

    Can’t seem to find any info on this.

  11. ProtonMail Support

    Enabling Private Notifications means we will remove the subject line from the notification notice you receive.

    This feature will work if you have lock screen with pattern or password and you have set you settings to hide sensitive notification content.

    The purpose of this feature is to show the sender and subject when this options are enabled on your Android device.

  12. Roy

    Please add email notification per message received. Once a day is not enough. I read your reason for not having this and you should reconsider. With 200 billion email messages per day this useful feature is not spam. And as a former server administrator, my guess is you could send 1000 simple text emails which uses as much load an a user login, viewing and sending a few messages . Thank you.

  13. Jason

    I am using my Proton-Mail for server alerts, so I installed the app on iOS 11. The problem is, if I get a mail, I only get one push-notification (one time sound, and display lights up). But I need an option to set the number of repeats of that notification. I want to get a sound alert every 30 seconds for example until I take my phone and open the app. As you might know, iMessages already supports this (Settings -> Massages -> Options: Repeat Notifications). This would be a very helpful option in the Protonmail-Application

  14. Herman

    Hi, could you please, please add the ability to add a filter for android notifications. I would only like to get notifications for specific mails, but definitely not all of them.

  15. ProtonMail Support

    Notifications for incoming mail in the Inbox cannot be disabled, but can be turned off for messages coming into custom folders. You could set up a filter for incoming mail that you don’t need notifications for that moves messages to a custom folder with notifications turned off.
    https://protonmail.com/support/knowledge-base/filters/
    https://protonmail.com/support/knowledge-base/creating-folders/
    For more assistance, please contact our support team at contact@protonmail.ch, support@protonmail.ch or using the support form at https://protonmail.com/support-form.

  16. Krzysztof

    Why can’t I accept or deny notifications request at my protonmail inbox web page ?

    I can see an notification request saying:
    “Website “https://mail.protonmail.com” would like to show notifications.

    Nothing happens whether I click Deny or Allow, It just does not work. I’ve got this problem only on this (protonmail inbox) website. On other sites it works as expected.

  17. Krzysztof

    sorry, I’ve double checked that, it’s not working on all websites, must be a problem with browser

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    JavaScript V8 6.5.254.41

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