Here you can learn what happens with your custom domain addresses when you delete the custom domain, or when you downgrade to the free plan.
After you add a custom domain, you can then create custom domain addresses. When you delete the custom domain, we will automatically delete the domain’s addresses that do not have associated emails. The domain’s addresses that have emails will become orphaned addresses. These orphaned addresses cannot be used to send or receive emails but we keep them and their keys around so that you can still decrypt and read emails associated with them.
You can find orphaned addresses in Settings->Addresses tab under Inactive Addresses:
Since their domain has been deleted, orphaned addresses cannot be enabled. However, if you add their domain again, they will automatically link and then you can enable them again. As with all other custom domain addresses, you can only delete an orphaned address if there are no emails associated with them.
Hello
I need to whitelist the recovery adress that you use so that I can recieve a token. Please send me the adress you send from
Best regards
Truls Werner
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Please contact us on contact@protonmail.ch or via the Report bug button.
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Is there a way to use a catch-all address?
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You say, “You can only delete an orphaned address if there are no emails associated with them.” WHAT? WHY? Why would anyone think this kind of restriction is acceptable? With this kind of restriction in effect, I now need to purchase an UNLIMITED number of email addresses from you for my custom domain, which is a service you do NOT OFFER!! And I must do this because your spam filter can’t ever be made to separate out all the spam with 100% accuracy. I have to keep changing email addresses every few years to get rid of spam, which will keep piling up throughout the decades, always slowly approaching an infinite number of spam messages received per day…. I can’t just delete all archived mail when I do that, what’s the point of having any cloud based service at all then….
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If you have messages on your account, and delete the address that those messages were sent to, they will become unreadable. You can disable custom domain addresses, and they will not count to your address quota. Only active custom domain addresses count.
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Thanks for the explanation. Not realizing that disabled addresses didn’t count toward the quota is where my disconnect was…. Also I’ve been learning how your “encrypt at rest” works and is keyed by email address… 😛
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How do I remove messages that are associated with an orphaned address? Is there anyway to unassociate them with the address so that I can delete the address? Or can I associate the messages with a different address instead so that I can delete the address that I don’t need.
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If you have messages on your account and delete the address that those messages were sent to, they will become unreadable. You can disable custom domain addresses, and they will not count to your address quota. Only active custom domain addresses count.
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After how many month will an inactive account be deleted?
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Although it is not the current practice now, we reserve the right to suspend or delete accounts that are inactive for over three months. https://protonmail.com/terms-and-conditions
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Feel stupid to submit this question but the program is wired now that I cannot receive or find nowhere to check the messages sent to my custom domain email account, and couldn’t find how to submit a help ticket – just hide way too deep. Help please, and your Instruction section really to be expanded. For example, you have how to set up Custom Domain then email account, but no information about how to use this newly created custom domain email account for Plus member. Issue #2: Bridge is often now working, sometimes I could access those emails through Outlook with Bridge, but more often it just doesnt work. Why not just creat an Windows 10 APP, just like the Android APP? BTW, I was able to see the custom domain emails when the Bridge is working, but couldn’t see them wither on your webmail or Android APP. Thanks!
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Please contact our support team using the support form at https://protonmail.com/support-form, via the report bug button or at contact@protonmail.ch and support@protonmail.ch.
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