ProtonMail Plans Explained (Free, Paid, Professional, Visionary)

ProtonMail Plans

ProtonMail offers plans suitable for everyone, from the occasional user concerned about privacy to the busy professionals who demands the most security and reliability. Below are the plans we currently offer. Keep in mind we will try to raise the limits when resources allow and continue to add more features, some of which will only be available to paid accounts. Basic ProtonMail plans are always free, and we support the free plans through donations and paid plans.

You can upgrade or downgrade your account at any time through the Dashboard within your Settings.

 

ProtonMail Free: We created ProtonMail to bring encrypted email to everyone around the world. We know that some of the people who need our service the most will not be able to pay, so there will always be a free option. ProtonMail Free accounts enjoy the same level of security and ease-of-use as our premium offerings. The main differences and limitations are listed below.

  • Sending limit: 50 messages/hour and 150 messages/day
  • Labels limit: 20
  • Storage: 500 MB
  • Custom domains: not supported
  • Additional addresses: not supported
  • Customer support: limited
  • Pricing: free!

Unlike many Internet companies that depend on invading your privacy to sell advertisements, we wanted to avoid this business model and opt for one that puts the users first while also allowing ProtonMail to be sustainable. ProtonMail is funded by both donations and revenue from paid plans. This funding is used to pay for servers, bandwidth, and pay the full time staff that has been keeping ProtonMail running reliably since 2013. By upgrading to a paid plan, you are supporting our mission of providing easy to use encrypted email to citizens around the world for free.

 

ProtonMail Plus: ProtonMail Plus is our basic paid plan that comes with numerous extra features.

  • Sending limit: 300 messages/hour and 1000 messages/day*
  • Labels limit: 200
  • Storage: 5 GB
  • Custom domains: 1
  • Additional addresses: 5
  • Customer support: yes
  • Pricing: $5/month or $48/year

On top of the standard plus plan, you will be able to increase the storage, number of custom domains, or add extra email addresses at low fixed prices.

 

ProtonMail Visionary: ProtonMail Visionary is our top tier individual (and family) plan. It gets its name from a group of crowd-funding contributors who donated a significant amount of funds in 2014 to make ProtonMail possible in the first place. In addition to having access to all the features and highest limits, Visionaries will also get early access to future features and services. We know many Visionaries level users are upgrading just to support us and we thank you for supporting ProtonMail.

  • 5 Sub user limit (See Professional Plan for more than 5 users)
  • Sending limit: unlimited*
  • Labels limit: unlimited
  • Storage: 20 GB
  • Custom domains: 10
  • Additional addresses: 50
  • Customer support: priority status
  • ProtonVPN Visionary Plan (10 VPN Connections)
  • Pricing: $30/month or $288/year

 

ProtonMail Professional: ProtonMail Professional unlocks ProtonMail to organizations around the world. Secure your communication anywhere you are with ProtonMail’s easy to use web and mobile applications.

  • Unlimited Users
  • Sending limit: unlimited*
  • Labels limit: unlimited
  • Storage: 5 GB/user
  • Custom domains: 2 (option to add more)
  • Additional addresses: 10 (option to add more)
  • Auto Responder (Out of Office)
  • Catch-All
  • Customer support: priority status
  • IMAP Support (coming Q4 2017)
  • Migration tools (coming 2018)
  • Pricing: $8/user/month or $75/user/year ($6.25/month)

 

* Please note: 10 recipients (any email added to TO, CC, & BCC) within a message counts as 10 unique messages. ProtonMail is currently not designed for high volume sending such as marketing blasts and transactional emails. Any spam sending is a violation of ProtonMail’s Terms and Conditions, making your account subject to review and termination.

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65 comments

  1. P Dukers

    I have a question… In your Plan for the Future, you write: “Any spam sending is a violation of ProtonMail’s Terms and Conditions, making your account subject to review and termination.” Although I totally agree that spam is unacceptable, how would any sent email be subject to review, as you promise all mails are encrypted and you guarantee our privacy? Surely you won’t be able to view the content of any mail then?

  2. ProtonMail Support

    We are not able to view the content of the end-to-end encrypted messages, but if we receive a report about a ProtonMail account that is being used to spam we disable the account. The review we do is from the reports we get from the users.

  3. Stranger

    What about the attachment limit for the paid account? Will it be higher than 15-20 mb? If it will go at least till 50 mb, I will buy an account right now :).

  4. ProtonMail Support

    The attachment size for now is 25 MB and is the same for all users. We will consider changing this in the future.

  5. angelico

    I would have Protonmail as my unique email, but during the necessary time of transition from Gmail I’ll use the free plan of protonmail. If the free plan had at least 1 Gb of storaging, this would facilitate us to import the principal core of the multi-year archive of the old gmail account.
    Thank You!

  6. John Brennan

    Would be great if this FAQ talked about, or had links to, more information about custom domains. I assume that I can bring my own domain and have a ProtonMail-level of security on that domain, but this page doesn’t tell me.

  7. ProtonMail Support

    You can read more about the available features here: https://protonmail.com/support/knowledge-base/protonmail-plus/

  8. Jonfen

    How can I pay with Bitcoin?

  9. ProtonMail Support

    Please contact us on contact@protonmail.ch or via the Report bug button.

  10. gfd

    48 a year is too much for first plan

  11. Joseph Barlow

    Need a Mac and android client so we don’t have to use the web page. We need a native app for both Mac and Android.

  12. Anonymous

    I cannot figure out how to add folders to archive different categories of email. How do I do this?

    thank you, John

  13. ProtonMail Support

    We do not support folders for now. You can use labels for sorting the messages: https://protonmail.com/support/knowledge-base/creating-folders/

  14. Ian Caddis

    I’m trying to upgrade to a paid account but I can’t log on while the system insists on changing my username by removing the capital “T” from the beginning and substituting the lowercase “t”. It then tells me my “username or password is invalid”.

  15. ProtonMail Support

    Hi Ian,
    Can you please contact us at contact@protonmail.com? Your username is not case sensitive.

  16. Trey Bradford

    Hello,

    I have a charge on my credit card for $73. on 3/13/16 as well as $5. on the same day. Can you please explain the $73 charge? I was not aware of any additional charge beyond the $5

  17. ProtonMail Support

    Hi,
    Please contact us at contact@protonmail.com.

  18. Pasche

    As an IT company owner i Would Like to know if there was a reseller plan?

  19. ProtonMail Support

    At this moment we do not have a re-seller plan, we will contact you when we do, or you can contact us on contact@protonmail.ch for more information.

  20. Eli

    Hello ProtonMail Person/s

    First let me tell you how much gratefull I am for your service. VERY!!!.

    I am subject to a constant attack from an hacker on the cell phone and internet.

    Your service is really helping here.

    I would like to suggest that you add a VPN service to the e mail so the safty will be “perfect”.

    I was trying to use few VPN services and all were untrusted. The VPN were disconnect itself or verefiy that it is working were in fact it was not.

    I think that with your background and brad name you put for ProtonMail a paid VPN for paid customers only will be in a high demand.

    Respectfully,

    WTG@ProtonMail.com

  21. Paul

    Are there any usage-related benefits for people who donate incidentally?

  22. ProtonMail Support

    Please send us an email to: contact@protonmail.com with more information about your donation.

  23. Jeffrey

    What is a custom domain? What would I do with labels? I recognize and use all other features and am considering upgrading mainly to support your company which I view as a bastion of privacy and decency in this spying corporate world. I have enjoyed using Protonmail the most out of any email service.

  24. ProtonMail Support

    Hello, for more information about custom domains, please visit this link: https://protonmail.com/support/knowledge-base/custom-domains/

  25. Jeffrey

    Protonmail is a valuable company for people who value their privacy.

  26. SachseInsider

    I can click the Helpful vote but not the Not Helpful vote!
    It does not explicitly say how many addresses can go in the TO/CC/BCC lists of one email…I tried sending one email with 14 in the TO list and it said I exceeded my limit…? I have a free account to start with.

  27. ProtonMail Support

    You can read more about the limits on this link https://protonmail.com/support/knowledge-base/sending-limit/

  28. virginia pua

    How to you change your encrypt/decrypt password

  29. ProtonMail Support

    For more information about resetting your mailbox password, please visit this link: https://protonmail.com/support/knowledge-base/resetting-mailbox-password/

  30. Dismayed

    “We are not able to view the content of the end-to-end encrypted messages, but if we receive a report about a ProtonMail account that is being used to spam we disable the account. The review we do is from the reports we get from the users. ”

    I reply to one email I received. Your system accuses me of spamming. My Account Disabled. No info or FAQ regarding Account Disabled. What are procedures to correct issue? Who to Contact?
    Mistakenly thought this ‘secure email’ was safe and best. Now I am locked out and cannot have access to emails.
    Possibly fix your system to allow access to read, yet suspend sending. Complete denial of access is simply wrong.

  31. ProtonMail Support

    Hi,
    Sorry to hear that. Please contact us at contact@protonmail.com, so we can investigate this problem further.

  32. Will

    I am a relatively new & therefore a “green” user.
    I have trouble putting images within text of emails. How do I adjust image sizing so as they are not wider than normal page width of the text?
    I do understand that drag & drop from my i Photo folder but there is virtually always a pop-up window saying “Unresponsive script” while attempting to drop the image into an txt area of an new email.
    I don’t have problems when using other email systems hence, I am thinking that its something to do with my ProtonMail settings.
    I open ProtonMail through Tor
    Use Apples 10.6.8

    Also, I cant open photographs that come to me from a Windows 10 Mail system.
    I have spent about 2 hrs searching for answers.
    If you can afford the time, it would be appreciated.
    Thanks for you work.

  33. ProtonMail Support

    You need to add images in the body of the message with the “Insert Image” button in the composer. For now you can load images only from URL. We are working on improving this, if you use drag and drop the image should be added as an attachment. You can read more about this here https://protonmail.com/support/knowledge-base/images-by-default/. If you need assistance please contact us on contact@protonmail.ch or via the Report bug button.

  34. Daniel

    When will the Business and Enterprise service be available?

  35. ZeroDay

    I have a PLUS account. How do I log in to the additional addresses I set up?

  36. ProtonMail Support

    Unfortunately at this moment, you cannot set up different passwords for your created addresses. We are planning to release this feature by the end of the summer.

  37. BeforeTheInternet

    48$euros is not too much (to the commenter who said it was). We’ve been brainwashed to think it is.
    Vote, and be happy there’s Switzerland.

  38. Isabel

    Hi!!!!! I can not do an email list in my free ProtonMail account, can i do that in the ProtonMail Plus paid account?????

  39. ProtonMail Support

    Thank you for your suggestion. We are looking closely to every suggestion our customers are reporting and try to implement it in the future updates to make ProtonMail more user-friendly.

  40. AK

    Any news on the Business and Enterprise plan?

  41. AK

    Do you have an ETA for the Business and Enterprise service?

  42. A3

    Maybe 48€ isn’t too much to Switzerland, but it is in other countries.

    I have a free account right now, and I could be paying about 10€ for a more basic account, maybe 1Gb, 2 Addresses, 200 emails/day, 30 Labels, or something like that.

    I guess they focused their business strategy in less people paying more, because not much people value their privacy.

  43. Valdo

    I too think an additional “entry-level” paid plan would be beneficial, both for users (who want to support ProtonMail but can’t spend too much money) and for ProtonMail (to earn a bit more money).
    A paid-plan at 1 €/month (2 € max!) for 1 GB storage, 2 addresses, 300 messages/day, 40 labels would sound fair to me. I believe there is an audience for such a paid plan (I hope I’m not wrong; the fact is I would have been interested personally).
    Side note: I’m willing to go for a paid plan, that is 5 GB storage today, the thing is I don’t need that much storage, at least today since my mailbox is pretty recent. I don’t know how ProtonMail manages users storage (is it pre-allocated from the start or extended only when necessary – up to the “max. allowed” storage?). I hope it isn’t pre-allocated as it would sound like “wasted storage” to me.

  44. S

    My needs fall somewhere between the free plan and the plus plan. Any plans to add something intermediate, say 1GB storage, at a lower price point?

  45. ProtonMail Support

    For now we are offering the current Plus and Visionary plans, and we are working on adding a new Business plan. We will consider this in the future.

  46. SergeKirchoff

    Hello! I accidentally paid for an annual subscription instead of monthly . How can I get my money back?

  47. ProtonMail Support

    You can downgrade to the free plan and contact us on contact@protonmail.ch or via the Report bug. We will refund you, and you can change the subscription.

  48. Dillon

    Perhaps expand the denominations – 48USD or 48EU is not 48AUD or 48NZD for example. Make payment friendlier globally, and more people would likely subscribe.

  49. R

    Hello,

    I tried to upgrade to ‘Visionary’ and whilst making a credit card payment my VPN disconnected. I’m not sure whether the transaction went through or not, is there any way you guys could find out? My email account as not been ungraded yet…

  50. ProtonMail Support

    Please contact us on contact@protonmail.ch or via the report bug button.

  51. Jeff

    Do any of these questions get replied to? I see a lot of good questions but no solutions from the team.

  52. ProtonMail Support

    Hi Jeff,
    A lot of questions are received daily on our Knowledge Base. Our support team is trying to respond to most of them. Can you please let us know in what question are you interested in?

  53. Tom Golob

    Is GPS advertised app free of charge to use ?
    Namely , I cannot send emails .
    Best regards
    Tom

  54. ProtonMail Support

    What is the error you are seeing? Learn how to report the problem here: https://protonmail.com/support/knowledge-base/report-bug/

  55. Paul

    Love the services you offer as it protects me from criminal hackers or even the casual snoop. But how do you prevent aiding and abetting drug couriers and terrorists?

  56. Robert

    Hi, I noticed the free plan only allows 1 filter but there is no information on how many filters the paid plans allow. Please provide this information because I need more than 1 filter!

  57. ProtonMail Support

    The premium users can created unlimited number of custom filters.

  58. Will

    Can you please tell me when Business and Enterprise options are available? My organization could use you and we are looking for a new cloud email provider.

  59. ProtonMail Support

    Thank you for your support! Business accounts are planned for the next few months. Unfortunately, we do not have fixed date.

  60. Anonymous

    Hello,

    I have to say I love ProtonMail service, but I would like to suggest an intermediate paid plan option between Protonmail Free and ProtonMail Plus. $48 a year is too much for me, but I would gladly pay 20-30 per year for a basic package with let’s say 2GB storage, a few aliases but with no custom domain support. I feel like a lot of people are in the same boat as me, and it could generate more total revenue for this amazing service.

    thanks
    Anonymous

  61. ProtonMail Support

    Thank you for your suggestion. We will consider implementing lighter plans in the future.

  62. Dago

    I second the suggestion of a lighter plan. I would need a bit more storage (1-2GB) and one alias, nothing more, and paying 48$ for this seems too much.

  63. Inga

    I am would like to have 1-2Gb plan too

  64. jaro

    hello
    Is the way to get custom domain in free plan, or cheaper? Plus plan is too expensive for me, and I don’t need more storage, addresses and labels 🙂

  65. Katia

    Dear ProtonMail team,
    I would also be interested in an intermediate paid plan that would cost less than 48€, with less than 5 GB storage (around 1 or 2 GB would be perfect) and 1 additional alias, for example.
    Thank you again for the great work!

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