When sending a bug report via ProtonMail for web or mobile browser, you can add a screenshot that shows the issue you are experiencing.
To attach a screenshot, click the “Add Screenshots” button on the support form.
There are multiple ways to take a screenshot depending on the operating system you are using. Here are few suggestions:
Windows operating system offers several ways to take a screenshot. These are the simplest and most common:
Press the PrtScn button to capture your entire screen. The screenshot will be copied to your clipboard. Now you must open an image editor (such as Paint), paste the screenshot, and then save the image.
Windows key + PrtScn
Similar to the PrtScn option, pressing Windows key + PrtScn will capture your entire screen. But it will automatically save the screenshot to your computer under Pictures -> Screenshots.
The Snipping Tool allows you to select and crop an area of your screen. To crop your screenshot using the Snipping Tool, go to Start -> All Programs -> Windows Accessories -> Snipping Tool. The default screenshot shape is a rectangle, but you can select other options as well. Once you have created your screenshot, you must manually save it within the program before you exit.
Alt + Print Screen
Alternatively, you may prefer to take a quick screenshot of the active window (e.g. the browser tab in which ProtonMail is open). To do so, use the keyboard shortcut Alt + PrtScn. This copies the screenshot to your clipboard. Now you must open an image editor (such as Paint), paste the screenshot, and then save the image.
If you’re using a MacBook, iMac, or other device with Mac OS installed, screenshots are automatically saved to your desktop as a .png file.
To take a screenshot of your entire screen, press Shift + Command (⌘) + 3.
To take a screenshot of only a part of your screen, press Shift + Command (⌘) + 4 to turn your pointer into a crosshair. Click where you want to start your screenshot and drag the crosshair across the screen. Holding Shift, Option, or the Space bar while dragging will change the way your selection moves. To take the screenshot, release the button. Pressing Esc cancels the screenshot.
To take a screenshot of a window, press Shift + Command (⌘) + 4 and then press the Space bar. This changes the pointer to a camera. Click the camera on the window you wish to capture. Pressing Esc cancels the screenshot.
The easiest way to take a screenshot in Linux (Ubuntu) is using keyboard shortcuts.
To take a screenshot of a window, press Alt+Prt Scrn.
To take a screenshot of only a part of your screen, press Shift+Prt Scrn to turn your pointer into a crosshair. Click and drag the crosshair to size your screenshot, and then release the button.
Screenshots are saved automatically in your Pictures folder in your Home folder. If you don’t have a Pictures folder, they will be saved in your Home folder.
For iPhone 8 or earlier, iPad, or iPod touch:
Press the Top or Side button and the Home button at the same time, and then release the Top or Side button. In iOS 11, a thumbnail of your screenshot appears, which you can tap to edit or swipe to dismiss. Screenshots are automatically saved in Photos -> Albums -> Screenshots.
For iPhone X:
Press the Side button on the right side of your device and the Volume-up button at the same time, then release. A thumbnail of your screenshot appears, which you can tap to edit or swipe to dismiss. Screenshots are automatically saved in Photos -> Albums -> Screenshots.
Taking screenshots on Android varies from phone to phone. For the vast majority of Android phones, you can take a screenshot by pressing the Power button and the Volume-down button at the same time, then release.