You can add screenshots to the bug reports you submit to ProtonMail. This provides clarity and helps us better understand the issue you are experiencing.
Attaching screenshots to your bug report
1. To attach a screenshot to your bug report, click on your account name and go to Get help → Report a problem.
2. Select Add screenshot(s) and click Submit once you have attached the screenshots.
If you are using Windows, there are several ways to take a screenshot:
Press the Print Screen button (sometimes labeled as PrtScn). Your screenshot will now be saved to your clipboard. You will need to open an image editor (such as Microsoft Paint), paste the screenshot in the editor, and save the image.
Windows key + Print Screen
To capture your screen and automatically save your screenshot, press the Windows key and Print Screen button simultaneously. Your screenshot will be saved under Pictures > Screenshots.
The snipping tool allows you to select and capture an area of your screen. To open the Snipping Tool, press Start, type Snipping Tool in the search bar, and hit Enter. You can choose between different crop options, such as rectangle, free-form, and full-screen snip.
Alt + Print Screen
To take a quick screenshot of your active window, press Alt + Print Screen. The screenshot is now saved to your clipboard. You will need to paste the screenshot in an image editor, such as Microsoft Paint before saving it.
If you are using a device running on macOS, all screenshots are automatically saved to your desktop.
To take a screenshot of your entire screen, press Shift + Command (⌘) + 3.
To take a screenshot of a portion of your screen, press Shift + Command (⌘) + 4. Your cursor will now be turned into a crosshair. Click and drag the crosshair across your screen to take a screenshot. Holding down the Shift, Option or Spacebar button while dragging will change how your selection moves. Pressing the Esc button cancels the screenshot.
To take a screenshot of a window, press Shift + Command (⌘) + 4 and hit the Spacebar. Your cursor is now turned into a camera. Click on the window to capture the screenshot. To cancel the screenshot, press the Esc button.
The easiest way to take a screenshot in Linux (Ubuntu) is through keyboard shortcuts.
To take a screenshot of a window, press Alt+Print Screen.
To take a screenshot of a portion of your screen, press Shift + Print Screen to turn your cursor into a crosshair. Click and drag the crosshair to size your screenshot and release the keys to capture it.
Screenshots are saved automatically in Home > Pictures. If you don’t have a Pictures folder, they will be saved in your Home folder.
For iPhone 8 or earlier, iPad, or iPod touch:
Press the Home button and the Top or Side button at the same time. Quickly release them to take a screenshot.
If you are using iOS 11, a thumbnail of your screenshot should appear at the bottom left of your screen. Tap on it to edit. Your screenshots are automatically saved in Photos > Albums > Screenshots.
For iPhone X and later:
Press the Side button and the Volume Up button at the same time. Quickly release both buttons to take a screenshot. A thumbnail of the screenshot should appear at the bottom left of your screen. Tap on it to edit. Your screenshots are automatically saved in Photos > Albums > Screenshots.
Taking screenshots on an Android device varies from phone to phone. For the vast majority of Android phones, you can take a screenshot by pressing the Power button and the Volume Down button at the same time. Release the buttons to take a screenshot.