ProtonMail gives you the option to provide an email address that can be used to reset your password. This is called your recovery email. You can set your recovery email during the signup process, or add one after you have created your account, as long as you still have access to your Proton account and know your password.
Your recovery email is also sometimes called your notification email, and it is the same email address that we send notifications to when new messages are received in your ProtonMail account.
We strongly recommend that you set a recovery email address. If you do not have a recovery email and then forget your password, your password cannot be reset and you will lose access to your account.
Add or change a recovery email address
To change or add a recovery address go to Settings > Password & recovery and scroll down to Recovery & notification.
Enter your recovery email in the Email address field, and click Update. Your recovery address should be an email address that only you have access to. After clicking Update you will be asked to confirm your password.
Add or change a recovery phone number
You can also set a recovery phone number for your ProtonMail account. To do this, go to Settings > Passwords & recovery and scroll down to Recovery & notification. Enter your area code and phone number, and click Update. You will be prompted to enter your password and click Submit.
Once you have entered your phone number, toggle Allow recovery by phone. You will need to enter your password once more. You will now be able to receive recovery options via phone.
Resetting your password
If you have forgotten your password, type your username and recovery email into the reset password page.
Be aware that resetting your password will make it impossible to read your existing emails (due to the encryption that we use to protect your data), so if you know your password, you should scroll down to the instructions to change your password instead of resetting it.
Changing your password
To change your ProtonMail password, go to Settings > Password & recovery and then click Change password.
To change your password, you will first need to enter your old password. Then you can enter your new password in both the New password and Confirm password fields.
Important tips to avoid losing your password
We strongly recommend following these tips when setting a new password:
- Write your new password down, or save it to a document. Do not rely on a password manager to save it.
- After you enter your new password, click the show icon at the right of the password field so that you can verify you have typed it correctly.
- If you copy and paste your password into the password field, make sure you have copied the entire password, and that there are no extra spaces at the end. Due to the possibility of copy/paste errors, we do not recommend copying and pasting your password during the change password process.
Creating a strong password
To keep your account safe, here are a few tips on how to create a strong password:
- Use a different password for each of your important accounts (for example, your online banking and email accounts). Using the same password for each of your online accounts is like using the same key to lock your home, car, and office — if a criminal gains access to one, they can break into all of them.
- Use a mix of letters, numbers and symbols in your passwords.
- Try using a phrase that only you know, for example “My friends Tom and Jasmine send me a funny email once a day”, and then use numbers and letters to recreate it. “MfT&Jsmafe1ad” is a password with lots of variations.