all-in-one privacy solution":["Proton Unlimited est une solution tout-en-un respectueuse de la vie privée"],"Black Friday":["Black Friday"],"No ads. Privacy by default.":["Aucune publicité, le respect de la vie privée comme règle absolue"],"People before profits":["Les individus passent avant les profits"],"Security through transparency":["Notre engagement de transparence"],"The best Proton Mail ${ BLACK_FRIDAY } deals":["Les meilleures offres ${ BLACK_FRIDAY } de Proton Mail"],"The world’s only community- supported email service":["La seule messagerie au monde soutenue par la communauté"]},"specialoffer:limited":{"${ hours } hour":["${ hours } heure","${ hours } heures"],"${ hoursLeft }, ${ minutesLeft } and ${ secondsLeft } left":["Temps restant : ${ hoursLeft }, ${ minutesLeft }, ${ secondsLeft }"],"${ minutes } minute":["${ minutes } minute","${ minutes } minutes"],"${ seconds } second":["${ seconds } seconde","${ seconds } secondes"],"Limited time offer":["Offre à durée limitée"]},"specialoffer:listitem":{"Create multiple addresses":["Créez plusieurs adresses"],"Hide-my-email aliases":["Alias « hide-my-email »"],"Quickly unsubscribe from newsletters":["Désabonnez-vous rapidement des newsletters"],"Use your own domain name":["Utilisez votre propre nom de domaine"]},"specialoffer:logos":{"As featured in":["Ils en parlent"]},"specialoffer:metadescription":{"Get an encrypted email that protects your privacy":["Choisissez une messagerie électronique chiffrée qui protège votre vie privée"]},"specialoffer:metatitle":{"Proton Mail Black Friday Sale - Up to 40% off":["Offre Proton Mail Black Friday - Jusqu'à 40 % de réduction"]},"specialoffer:newmetadescription":{"Get up to 40% off Proton Mail subscriptions this Black Friday. Find great deals on our secure end-to-end encrypted email plans.":["Obtenez jusqu'à 40 % de réduction sur les abonnements Proton Mail à l'occasion du Black Friday. Profitez d'offres exceptionnelles sur nos abonnements de messagerie électronique sécurisée et chiffrée de bout en bout."]},"specialoffer:newmetatitle":{"Proton Mail Black Friday sale | Up to 40% off secure email":["Offre Black Friday Proton Mail | Jusqu'à 40 % de réduction"]},"specialoffer:note":{"* Billed at ${ TOTAL_SUM } for the first year":["* Facturé ${ TOTAL_SUM } pour la première année"],"*Billed at ${ TOTAL_SUM } for the first 2 years":["*Facturé ${ TOTAL_SUM } pour les 2 premières années"],"30-day money-back guarantee":["Garantie satisfait ou remboursé pendant 30 jours"],"Billed at ${ TOTAL_SUM } for the first 2 years":["Facturé ${ TOTAL_SUM } pour les 2 premières années"],"Billed at ${ TOTAL_SUM } for the first year":["Facturé ${ TOTAL_SUM } pour la première année"],"You save ${ SAVE_SUM }":["Vous économisez ${ SAVE_SUM }"]},"specialoffer:off":{"${ DISCOUNT } off":["-${ DISCOUNT }"],"${ PERCENT_OFF } off":["-${ PERCENT_OFF }"]},"specialoffer:testimonial":{"I love my ProtonMail":["J'adore mon ProtonMail"],"My favorite email service":["Ma messagerie électronique préférée"],"Thanks Proton for keeping us all safe in the complicated internet universe.":["Merci Proton de nous garder en sécurité dans l'univers complexe d'internet."],"You get what you pay for. In the case of big tech, if you pay nothing, you get used. I quit using Gmail and switched to @ProtonMail":["Vous avez ce pour quoi vous payez. Avec les Big Tech, si vous ne payez rien, vous êtes utilisé. J'ai arrêté d'utiliser Gmail et je suis passée @ProtonMail"]},"specialoffer:time":{"Days":["Jours"],"Hours":["Heures"],"Min":["Min"]},"specialoffer:title":{"And much more":["Avec en plus"],"Make your inbox yours":["Votre boite de réception sur mesure"],"Safe from trackers":["À l'abri des traqueurs"],"Stay organized":["Bien organisé"],"Black Friday email deals":["Offres Black Friday pour la messagerie électronique"],"Don’t just take our word for it":["Ce qu'en disent nos utilisateurs"],"Our story":["Notre histoire"],"Transfer your data from Google in one click":["Transférez vos données depuis Google en un clic"]},"specialoffer:tooltip":{"Access blocked content and browse privately. Includes ${ TOTAL_SERVERS }+ servers in ${ TOTAL_COUNTRIES }+ countries, connect up to 10 devices, access worldwide streaming services, malware and ad-blocker, and more.":["Accédez aux contenus bloqués et naviguez en toute confidentialité. Comprend plus de ${ TOTAL_SERVERS } serveurs répartis dans plus de ${ TOTAL_COUNTRIES } pays, la possibilité de connecter jusqu'à 10 appareils, l'accès aux services de streaming dans le monde entier, un bloqueur de logiciels malveillants et de publicités et d'autres fonctionnalités."],"Easily share your calendar with your family, friends or colleagues, and view external calendars.":["Partagez facilement votre calendrier avec votre famille, vos amis ou collègues et consultez des calendriers externes."],"Includes support for 1 custom email domain, 10 email addresses, 10 hide-my-email aliases, calendar sharing, and more.":["Comprend la prise en charge de 1 domaine de messagerie personnalisé, de 10 adresses e-mail, de 10 alias « hide-my-email », du partage de calendriers et bien d'autres fonctionnalités."],"Includes support for 3 custom email domains, 15 email addresses, unlimited hide-my-email aliases, calendar sharing, and more.":["Comprend la prise en charge de 3 domaines de messagerie personnalisés, de 15 adresses e-mail, d'un nombre illimité d'alias « hide-my-email », du partage de calendriers et bien d'autres fonctionnalités."],"Manage up to 25 calendars, mobile apps, secured with end-to-end encryption, 1-click calendar import from Google, and more.":["Jusqu'à 25 calendriers, des applications mobiles, la sécurité avec le chiffrement de bout en bout, l'importation de calendrier en un clic depuis Google..."]},"Status Banner":{"At the moment we are experiencing issues with the Proton VPN service":["Nous rencontrons actuellement des problèmes avec le service Proton VPN."],"Learn more":["En savoir plus"]},"Status banner":{"Learn more":["En savoir plus"],"Please note that at the moment we are experiencing issues with the ${ issues[0] } service.":["Nous rencontrons actuellement des problèmes avec le service ${ issues[0] }."],"We are experiencing issues with one or more services at the moment.":["Nous rencontrons actuellement des problèmes avec un ou plusieurs services."]},"suggestions":{"Suggestions":["Suggestions"]},"Support":{"Sub category":["Sous-catégorie","Sous-catégories"]},"Support article":{"${ readingTime } min":["${ readingTime } minute","${ readingTime } minutes"],"Category":["Catégorie","Catégories"],"Didn’t find what you were looking for?":["Vous ne trouvez pas ce que vous cherchez ?"],"General contact":["Contact - Général"],"Get help":["Obtenir de l'aide"],"Legal contact":["Contact - Juridique"],"Media contact":["Contact - Média"],"Partnerships contact":["Contact - Partenariats"],"Reading":["Lecture"]},"Support categories":{"Browse Proton product support":["Parcourez le support produit Proton"]},"Support category":{"There is no article in this category yet.":["Il n'y a pas encore d'article dans cette catégorie."]},"Support troubleshooting":{"--- Select ---":["--- Sélectionner ---"],"App version":["Version de l'application"],"Browser":["Navigateur"],"Check if this helps":["Vérifiez si cela vous aide."],"Choose a category for your question":["Choisissez une catégorie pour votre question"],"Choose a product":["Choisir un produit"],"Did this solve your issue ?":["Cela a-t-il résolu votre problème ?"],"Faster assistance is just a few clicks away — please make your selections":["Il suffit de quelques clics pour obtenir une assistance plus rapide, faites votre sélection."],"No, contact support":["Non, contacter le support"],"Proton account":["Compte Proton"],"Proton Bridge":["Proton Bridge"],"Proton Calendar":["Proton Calendar"],"Proton Drive":["Proton Drive"],"Proton for Business":["Proton for Business"],"Proton Mail":["Proton Mail"],"Proton Pass":["Proton Pass"],"Proton VPN":["Proton VPN"],"Thank you for your feedback":["Nous vous remercions pour votre commentaire."],"Troubleshooting":["Dépannage"],"What can we help with ?":["Comment pouvons-nous vous aider ?"],"Yes":["Oui"]},"support_modal_search_query":{"Search query":["Recherche"]},"support_search_button":{"Search":["Rechercher"]},"support_search_i_am_looking_for":{"I'm looking for":["Je recherche des informations sur..."]},"SupportForm":{"For a faster resolution, please report the issue from the Bridge app: Help > Report a problem.":["Pour que le problème soit résolu plus rapidement, vous pouvez le signaler à partir de l'application Bridge : Aide > Signaler un bug."],"Information":["Informations"]},"SupportForm:option":{"Account Security":["Sécurité du compte"],"Contacts":["Contacts"],"Custom email domain":["Domaine de messagerie personnalisé"],"Email delivery and Spam":["Distribution des messages et indésirables/spam"],"Encryption":["Chiffrement"],"Login and password":["Identifiant et mot de passe"],"Merge aliases and accounts":["Fusion des alias et des comptes"],"Migrate to Proton":["Migration vers Proton"],"Notifications":["Notifications"],"Other":["Autre"],"Plans and billing":["Abonnements et facturation"],"Proton for Business":["Proton for Business"],"Sign up":["Inscription"],"Storage":["Espace de stockage"],"Users, addresses, and identities":["Utilisateurs, adresses et identités"]},"SupportForm:optionIntro":{"Select a topic":["Choisissez un sujet"]},"swiss_baseed_feature":{"Swiss based":["Basé en Suisse"]},"Testimonial":{"Awards":["Récompenses"],"Customers":["Clients"],"Featured":["Ils en parlent"],"Go to testimonial source":["Accéder aux commentaires"],"Reviews":["Avis"],"Videos":["Vidéos"]},"Text":{"Find the plan that's right for you":["Trouvez l'abonnement adapté à vos besoins"],"If you need help, check out our ${ supportLink }.":["Si vous avez besoin d'aide, consultez notre ${ supportLink }."],"The page you’re looking for might have been removed, or it could be an\nold link.":["La page recherchée a peut-être été retirée ou le lien utilisé n'est plus valide."]},"Title":{"On this page":["Sur cette page"],"Related articles":["Articles similaires"],"Share ${ thisPage }":["Partagez ${ thisPage }"],"Thank you!":["Merci !"],"this page":["cette page"]},"Tooltip":{"More information":["Plus d'informations"]},"tooltip_calendar":{"Create up to 20 custom & shareable encrypted calendars. On top of that, add up to 5 calendars from friends, family, colleagues, and organizations.":["Créez jusqu'à 20 calendriers chiffrés personnalisés et partageables. Ajoutez jusqu'à 5 calendriers d'amis, de membres de votre famille, de collègues ou d'organisations."]},"tooltip_vpn":{"Access blocked content and browse privately. Includes ${ TOTAL_SERVERS }+ servers in ${ TOTAL_COUNTRIES }+ countries, highest VPN speed, ${ TOTAL_VPN_CONNECTIONS } VPN connections, worldwide streaming services, malware and ad-blocker, and more.":["Accédez aux contenus bloqués et naviguez en toute confidentialité. Comprend plus de ${ TOTAL_SERVERS } serveurs répartis dans plus de ${ TOTAL_COUNTRIES } pays, la vitesse VPN la plus élevée, ${ TOTAL_VPN_CONNECTIONS } connexions VPN, l'accès aux services de streaming dans le monde entier, un bloqueur de logiciels malveillants et de publicités et d'autres fonctionnalités."],"Access blocked content and browse privately. Includes ${ TOTAL_SERVERS }+ servers in ${ TOTAL_COUNTRIES }+ countries, highest VPN speed, 10 VPN connections, worldwide streaming services, malware and ad-blocker, and more.":["Accédez aux contenus bloqués et naviguez en toute confidentialité. Comprend plus de ${ TOTAL_SERVERS } serveurs répartis dans plus de ${ TOTAL_COUNTRIES } pays, la vitesse VPN la plus élevée, 10 connexions VPN, l'accès aux services de streaming dans le monde entier, un bloqueur de logiciels malveillants et de publicités et d'autres fonctionnalités."]},"version_history_label":{"Version history":["Historique des versions"]},"version_history_tooltip":{"Store up to ${ versionHistoryNumber } versions of each file for up to ${ years } years":["Conservez jusqu'à ${ versionHistoryNumber } versions de chaque fichier pendant ${ years } ans."]},"vpn_features_link":{"View VPN plans":["Voir les abonnements VPN"]},"vpn_features_useCase":{"Access blocked content and browse privately":["Accédez aux contenus bloqués et naviguez en toute confidentialité"]}}},"unleashApi":"https://account.proton.me/api"};
window.frameworkContext = frameworkContext;
window.__toAssetUrl = (filename) => {
if (frameworkContext.cdn !== undefined && frameworkContext.cdn.enabled === 'true') {
return `${frameworkContext.cdn.url}${frameworkContext.base}/${filename}`;
} else {
return filename;
}
};
})();
Proton Mail temporarily locked my account for security reasons | Proton
Proton Mail temporarily locked my account for security reasons
Lecture
4 minutes
Catégorie
Blocking and abuse
Proton Mail’s security systems automatically detect and flag suspicious behavior that might indicate an attacker is trying to access your account.
If we think it necessary, Proton Mail may take additional measures to block the potential attacker:
1. We may prevent all sign-ins to your account until you can prove your identity with a verification code sent to your recovery email address or phone number.
2. We may require you to change your password once you have logged in to your account. You will be unable to read or send emails until you do this, although emails will still be received into your account.
Depending on the circumstances, we may put one or both of these restrictions in place.
How was my account compromised?
An attacker may get your password through one of these methods:
Leaked shared password: If you used your Proton Mail password with a different service, your password might have been leaked or sold if the other account was breached. Your password can’t be leaked from Proton Mail because Proton Mail never stores your password.
Phishing: You entered your password on a website designed to look like Proton Mail.
Keylogger: Your computer or your mobile phone was compromised by malware.
It is also possible for our automated systems to lock you out of your account in error. This can happen if you use another VPN service (not Proton VPN), Tor, or if you are on the same network as someone who has been blocked by Proton for violating our terms and conditions (for example, if you use your work or college WiFi).
How to unlock your account
1. Verification code
Before logging in to your account, you may be asked to enter a code sent to your recovery email address or phone number. This will only happen if:
To log in to your account, simply enter the 6-digit verification code you were sent, and click Verify account.
Once logged into your account, you will need to change your password (see below).
2. Change your account password
When you log in to your account at mail.proton.me(new window), we will prompt you to change your password if we think it has been compromised. This happens whether or not you were asked to enter a verification code before logging in.
Changing your password will log you out of all your other sessions, so the attacker will no longer be able to access your account.
You should change your password as soon as you see the warning above, or you risk allowing the attacker to change your password and completely lock you out of your account. Please get in touch with our Customer Support team(new window) if this happens.
Until you change your password, you will not be able to read emails in your inbox or send emails.
To unlock your account:
1. Click Settings → All settings → Account → Account and password → Passwords → Password → Change password.
2. Enter your old password in the Old password field.
3. Enter your new password in the New password and Confirm new password fields and click Save.
Change your password to a strong password(new window) that you haven’t used before with Proton Mail or any other accounts.
Note that all legitimate emails from Proton will have an Official badge. If an email claims to come from us and doesn’t have this badge, it is likely a phishing attempt.