Add Users (ProtonMail for Business)

If you are a Professional or Visionary user, you can easily add Members to your account in the Addresses/Users tab in the Settings of your account once you have created an Organization (see how to create an Organization).

To get started select Add User.

You will then be prompted with a Member wizard with details to create the name of the member, Private, key strength, email address, password, and allocate storage for that member.

  • The name on the account is for your administrative use only and is not publicly accessible.
  • Member accounts can be selected to be Private accounts. You can learn more about what this means here.
  • The Key Strength dictates the security for that account.
  • Members are able to have multiple email addresses assigned to them. You are now creating the first email address for this members inbox. You will need to enter the password twice to confirm it is correct. This password can be changed by the user after they have logged in in the settings of their account.
  • Allocated Storage to the account will come from your organization’s total storage subscription. You can increase the storage of your organization by visiting the dashboard of your account and adding it to your subscription.

You have now successfully created a new member. Please contact support through the “Report Bug” option at the top of your screen if you have any problems creating members for your organization.

Below are some additional articles to assist you while setting up ProtonMail Business accounts:

Step 1: Setting up Your Domain(s)

Step 2: Creating your Organization

[You are currently here] Step 3: Setting up User(s)

Step 4: Migration of existing email messages

If you still can’t find what you’re looking for, try checking out our Professional Plan FAQ or contact our support team.

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    What are the number of emails i can send in business plan in a day ? if i am a monthly user and i pay for a month, what are the number of days left for me to use protonmail before my account is deactivated in the case am unable to pay at the particular time of THE MONTH?


  2. ProtonMail Support

    You can view the sending limits here: For more information, please contact our support team at, via the report bug button or using the support form at

  3. James

    Is it possible to add users without setting up an organization and custom domain first? I simply want to add members of my household to my account and provide them with their own individual email addresses.

  4. ProtonMail Support

    Adding sub-users requires an organization and a custom domain. Additional users can only have custom domain addresses assigned.

  5. Martyn

    Within an “organisation” can users share an address? I’d like to set something up for my household, with individual addresses for me, my wife, kids, etc, but also a shared address that my wife and I can both see.

  6. ProtonMail Support

    No, the same address cannot be shared between multiple users, but can be set up as a separate user and you could share the login credentials.

  7. Erin

    Is there a way to add more than 6 users to the Visionary Platform?

  8. ProtonMail Support

    No, the Visionary plan is fixed. For more users, you will need the Professional plan.

  9. Carlos

    How can I reset the password of one of the private users in my Business Plan?
    They didn’t have a secondary email set up.

  10. ProtonMail Support

    Please contact our support team using the support form at

  11. jerome

    how get other email incoming

  12. ProtonMail Support

    If you’re having problems with deliverability, please contact our support team:

  13. Manon

    Is it possible to add existing proton mail (free) users to my organization under my visionary plan?

  14. ProtonMail Support

    No, existing ProtonMail accounts cannot be added as users to a multi-user subscription. You can only add additional users using custom domain addresses.

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