How to add new users to your Proton account

If you have a Professional or Visionary plan and you own a custom domain, you can add other users to your account.

To do this, connect your custom domain to Proton and create an organization. Then:

1. Log in to mail.protonmail.com and go to SettingsOrganizationUsers & AddressesAdd User or log in to account.protonmail.com and go to Organization →  Users & AddressesAdd User.

Screenshot of adding new users

2. Enter the following details to create a new user:

  • Name  — The name used for the account is only for your administrative use only and is not public.
  • Address — This is the users’ email address using your organization’s domain.
  • Password — The user will be able to change this later if they wish.
  • Account storage — Allocate how much storage this user will have. This will be deducted from your organization’s total storage allowance. Please see How can I increase my storage space? for details on how to upgrade your storage allowance.
  • Private — By default, you can read the emails of organization sub-users. By changing the setting to Private, however, you will not be able to read their emails. Please see our Private Users support article for more information.

A screenshot of the menu used to add new users

Click Save when you are finished, and the new user will be displayed in your Users and Addresses dashboard.

A screenshot of the listing of new users


Below is a checklist of steps (plus related articles) for setting up an organization in ProtonMail.

Step 1: Set up your custom domain(s)

Step 2: Create your organization 

Step 3: Add new users to your organization (you are here)

Step 4: Migrate your existing email messages to ProtonMail

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14 comments

  1. CHARLES

    HI
    What are the number of emails i can send in business plan in a day ? if i am a monthly user and i pay for a month, what are the number of days left for me to use protonmail before my account is deactivated in the case am unable to pay at the particular time of THE MONTH?

    THANKS

  2. ProtonMail Support

    You can view the sending limits here: https://protonmail.com/support/knowledge-base/sending-limit/. For more information, please contact our support team at contact@protonmail.ch, via the report bug button or using the support form at https://protonmail.com/support-form.

  3. James

    Is it possible to add users without setting up an organization and custom domain first? I simply want to add members of my household to my account and provide them with their own individual email addresses.

  4. ProtonMail Support

    Adding sub-users requires an organization and a custom domain. Additional users can only have custom domain addresses assigned.

  5. Martyn

    Within an “organisation” can users share an address? I’d like to set something up for my household, with individual addresses for me, my wife, kids, etc, but also a shared address that my wife and I can both see.

  6. ProtonMail Support

    No, the same address cannot be shared between multiple users, but can be set up as a separate user and you could share the login credentials.

  7. Erin

    Is there a way to add more than 6 users to the Visionary Platform?

  8. ProtonMail Support

    No, the Visionary plan is fixed. For more users, you will need the Professional plan.

  9. Carlos

    How can I reset the password of one of the private users in my Business Plan?
    They didn’t have a secondary email set up.

  10. ProtonMail Support

    Please contact our support team using the support form at https://protonmail.com/support-form.

  11. jerome

    how get other email incoming

  12. ProtonMail Support

    If you’re having problems with deliverability, please contact our support team: https://protonmail.com/support-form.

  13. Manon

    Is it possible to add existing proton mail (free) users to my organization under my visionary plan?

  14. ProtonMail Support

    No, existing ProtonMail accounts cannot be added as users to a multi-user subscription. You can only add additional users using custom domain addresses.

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