How to add new users to your Proton account

If you are a Professional or Visionary user and you own a custom domain, you can add other users to your account.

To do this, connect your custom domain to Proton and create an Organization. Then, in Settings, go to Addresses/Users and select Add User.

In the new window, add the details of the new member of your organization, including their name, email address, password, and allocated storage space.

  • The name on the account is only for your administrative use and it isn’t public.
  • New members of your organization can have a private account. To do this, select the Private tick box next to the name.
  • Choose a type of Key Strength for the account.
  • Create an email address for the new member. You will later be able to create more addresses for this member. New members can only have email addresses with the domain you connected to Proton. They can’t have a @protonmail address.
  • Choose a password for this address and enter it twice to confirm it. The member will later be able to change it.
  • Allocate storage to the account. The storage will be deducted from your organization’s total storage subscription. To increase the storage of your organization, go to the dashboard of your account and add it to your subscription.

To finish, save the details of your new member.

If you encounter any problems, please contact support through the Report Bug button at the top of your screen.


How to set up ProtonMail Business accounts:

Step 1: Setting up Your Domain(s)

Step 2: Creating your Organization

[You are currently here] Step 3: Setting up User(s)

Step 4: Migration of existing email messages

If you still can’t find what you’re looking for, check our Professional Plan FAQ or contact our support team.

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14 comments

  1. CHARLES

    HI
    What are the number of emails i can send in business plan in a day ? if i am a monthly user and i pay for a month, what are the number of days left for me to use protonmail before my account is deactivated in the case am unable to pay at the particular time of THE MONTH?

    THANKS

  2. ProtonMail Support

    You can view the sending limits here: https://protonmail.com/support/knowledge-base/sending-limit/. For more information, please contact our support team at contact@protonmail.ch, via the report bug button or using the support form at https://protonmail.com/support-form.

  3. James

    Is it possible to add users without setting up an organization and custom domain first? I simply want to add members of my household to my account and provide them with their own individual email addresses.

  4. ProtonMail Support

    Adding sub-users requires an organization and a custom domain. Additional users can only have custom domain addresses assigned.

  5. Martyn

    Within an “organisation” can users share an address? I’d like to set something up for my household, with individual addresses for me, my wife, kids, etc, but also a shared address that my wife and I can both see.

  6. ProtonMail Support

    No, the same address cannot be shared between multiple users, but can be set up as a separate user and you could share the login credentials.

  7. Erin

    Is there a way to add more than 6 users to the Visionary Platform?

  8. ProtonMail Support

    No, the Visionary plan is fixed. For more users, you will need the Professional plan.

  9. Carlos

    How can I reset the password of one of the private users in my Business Plan?
    They didn’t have a secondary email set up.

  10. ProtonMail Support

    Please contact our support team using the support form at https://protonmail.com/support-form.

  11. jerome

    how get other email incoming

  12. ProtonMail Support

    If you’re having problems with deliverability, please contact our support team: https://protonmail.com/support-form.

  13. Manon

    Is it possible to add existing proton mail (free) users to my organization under my visionary plan?

  14. ProtonMail Support

    No, existing ProtonMail accounts cannot be added as users to a multi-user subscription. You can only add additional users using custom domain addresses.

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