Autoresponder (Out of Office Vacation Auto-Reply)

Autoresponder is critical for business and personal users alike. If you are in need of ProtonMail for your business, please see our Professional Plans.

Setting up an auto-reply message

ProtonMail allows you to automatically send replies to incoming messages. This allows you to notify anyone who tries to send you a message while you are out of the office.

1. To access this feature you need to go to Settings and then Auto-Reply.

Out of office message Settings

2. Click on the Enable toggle to enable the autoresponder.

3. Type the response message in the designated text field. This message will be sent to anyone that tries to contact while you are out of office.

Entering a message in autoresponder

4. Click on Save

5. Leave the office with a good feeling.

6. Do not forget to disable the autoresponder when you return to the office. Optionally, you can specify the exact time using the Duration. Continue reading to learn how to configure this.

Timespan settings for auto-reply messages

By default the autoresponder is set to a fixed interval. However, it is possible to configure the autoresponder to only respond at a specific time. The Duration option allows you to select 5 different options:

  1. Fixed duration, which allows you to specify a start date and an end date.
  2. Repeat daily, which allows you to specify a start time and an end time between which the autoresponder will automatically send responses. It also allows you to select on which weekdays the autoresponder should function.
  3. Repeat weekly, which allows you to specify a start time on a specified weekday and an end time on a specified weekday between which the autoresponder should function.
  4. Repeat weekly, which allows you to specify a start time on a specified day of the month and an end time on a specified day of the month between which the autoresponder should function.
  5. Permanent, meaning that the autoresponder will function until you turn it off.

As an example, we are going to configure the autoresponder to automatically inform people of our working hours.

1. Set the Duration option to Repeat Daily:

Setting Duration on Autoresponder

2. Uncheck the boxes Sat, Sun:

Selection the Days Option in AutoResponder

  1. Set Start time to the end of our working hours and End time to the start of our working hours:

Setting Start and End Time For AutoResponder

3. Make sure Time zone is set to the right time zone.

4. Enter a response message and click on Save.

Considerations

  • The autoresponder does not respond to automatically generated messages such as mailing lists, mails sent by another autoresponder or messages sent by a noreply address.
  • The autoresponder will not send messages multiple times to the same email address, unless the autoresponder is reconfigured.
  • When configuring a repeating autoresponder, setting the Start time after the End time means that the autoresponder will always respond except between the End time and the Start time.
  • Similarly, when configuring a repeating autoresponder, setting the Start time equal to the End time means that the autoresponder will always respond.

Rate This Article

(7 out of 12 people found this article helpful)
Post Comment

10 comments

  1. Charles

    I really like that the autoresponder can be configured to very specific times. I also like that it cannot respond to other autoresponder messages because it means therefore that the process would repeat over and over perpetually. Also, the fact that it cannot send messages multiple times to the same email is important otherwise it would be very annoying to the other party.

  2. TryggBunion

    Thanks for adding this feature, and for your constant improvements to Protonmail.

  3. Mette

    It would be really useful if it was possible to make more than one autoreply and save them as templates for future use 🙂

  4. ben

    would it be possible to add a feature where you can connect the auto-responder to a filter? E.g. if the filter detects a msg from my mother in law, it will always respond i am on vacation or otherwise unreachable. but if msg comes it from my collegues, i could respond with a different msg (like if you really really need to reach me call this number)

  5. george sprague

    yes, how do I delete your incoming email ie.,auto-responder

  6. ProtonMail Support

    Please contact our support team using the support form at https://protonmail.com/support-form, via the report bug button or at contact@protonmail.ch and support@protonmail.ch.

  7. aaron

    Can the ability to define auto-response on an address level please be added. I have business and personal with my account and would like auto-responses to be handle differently between those email addresses. Thanks.

  8. ProtonMail Support

    The Auto-Reply is set the same for all addresses at once. We plan on adding support for different responses for alias addresses, but we cannot provide an ETA.

  9. Veronica

    is there a way that we can have a different auto-responder for each account?
    I have 5 different email address but I need a different automatic response for each.

  10. ProtonMail Support

    The Auto-Reply is set the same for all addresses at once. We plan on adding support for different responses for alias addresses, but we cannot provide an ETA.

Leave A Comment?