How to avoid receiving spam

Spam is one of the worst aspects of email. ProtonMail provides many different features to help you combat spam. In this article we share tips and tricks on how to identify, avoid, and deal with incoming spam.

Using + to trace Spam

Some site collect your information to sell to other people. To detect this, you can use a custom tag in your email address for every site you sign up for. For instance, if you were joining the Washington Post email list, you could sign up with your_username+washingtonpost@protonmail.com. This will deliver the email into your account, while allowing you to identify where you inputted the email address. If you receive email to this address from anyone other than the Washington Post you will know they either sold your data or experienced a data breach.

To learn more about using + in your email address, please see: Addresses and Aliases.

Spam filtering

ProtonMail provides whitelists and blacklists that allow manual control over the spam filtering process. These lists are uniquely customized for your account. You can update your lists in the settings of your account. You can learn more about Spam filtering, whitelists and blacklists here.

Add additional addresses

You can create additional Protonmail email addresses by upgrading your account. This will provide you with dedicated addresses that can be used for different purposes. For instance, you could use one to sign up for information from websites who may not be 100% trustworthy. If you start receiving spam to this account, you are able to disable the address and no longer receive mail to it.

Use Custom Filters

ProtonMail also supports adding custom filters. With custom filters, you can set your inbox to automatically detect certain message patterns and send them directly to spam or trash. For example, if you are getting a lot of newsletter or registration spam, a filter like this can be used to almost entirely eliminate the problem.

Read Terms of Use

In addition to the above tip, always try to avoid entering your email address in untrustworthy websites. These websites have a reputation of tricking users into entering their personal information only to sell it to third parties.

Be sure to read the terms of service and spam policy of the website you are on, prior to entering your email address in any form on the internet. Some forms/websites will explicitly state that you are providing them with the right to sell or share your information and/or use it to communicate with you for any reason in the future.

Messages received from unrecognized senders should be treated with extreme caution, as they may contain malicious code. We recommend not opening any emails or attachments from email addresses you have not verified as a legitimate sender.

Unsubscribe

If you are receiving messages marketing messages that you would rather not receive, it is best to unsubscribe from the email list rather than putting the message in your spam folder. You will find an unsubscribe link at the bottom of most marketing emails. If you do not see one, try responding back to the email with the word “unsubscribe.” In most countries, organization’s are required by law to remove you from their marketing lists once you have requested this be done.

If you are having trouble with the current spam filter please see: Spam filtering not working properly.

Still receiving spam?

If you are still getting spam after following these steps, send an email to postmaster@protonmail.ch with the headers of the spam messages and our team can take a closer look at it and try to resolve the issue. To find the headers of emails, you can follow the instructions here.

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2 comments

  1. dean peyton

    very hard to find unsubscribe once you have an account. how?

  2. ProtonMail Support

    Please contact us on contact@protonmail.ch or via the Report bug button.

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