You have decided to see what Proton is all about. The first step in taking back your digital privacy is creating a free email account.
Getting started with Proton is a simple procedure that takes a couple of minutes. You can usually do this anonymously without the need to provide us with an email address or phone number (although in some cases we may require human verification to prevent abuse).
ProtonMail offers free email addresses and accounts to ensure everyone has the opportunity to use the most secure email service available.
You can use register for your free address here:
Free encrypted email service
Your email address will be used as your identifier to send and receive secure emails for years to come. Your emails will automatically use end-to-end encryption when communicating with other Proton users and you have the option to encrypt the emails for non-ProtonMail recipients as well.
All messages in your ProtonMail mailbox are stored with zero-access encryption. This means we cannot read any of your messages or hand them over to third parties. Subject lines and recipient/sender email addresses are encrypted, but not end-to-end encrypted.
Protect your online privacy
For increased security, you can use the email expiry feature to set an expiry date for all the emails that you send.
With a free email account, you can also receive emails to an unlimited number of aliases by using a “+” symbol after your username in your email address.
ProtonMail does not serve third-party ads, so we rely on donations and our users upgrading to premium plans in order to fund our service. If you want to support ProtonMail and enjoy access to premium features (such as the ability create multiple email addresses, or even use a custom email address if you have your own custom domain) please consider upgrading to a paid plan.
If you already have an account and want to create an additional address, please see Aliases and addresses.
People who applied after me(I applied Aug 4) have received their email id’s. I applied on Aug 4, requesting ‘wildlife@protonmail.com’. Would you know if I am still on the mailing list or if you have not yet issued the id? If you have issued it, can you re-send the notification? Thank you.
0
I have reserved one name earlier and forgot email where invite letter with link should come, and now it says, that desired name is taken. Is it possible to reserve it again in future?
I love what have you done! It’s great and high quality work, keep it going!
0
Hi, I created a account yesterday and was offered to donate in order to get the account immediatly. I did not as I was at work. I wanted to do it at home.
But it seems there is no way to donate a litlle bit after, ie through the email I received ton confirm my request.
Did I miss something or is this impossible to donate after the creation ?
0
Have you get your invitation now? I would like to know when would the service available Orz
0
I have a ‘@protonmail.com’ account. I would like to change to change the address to ‘@protonmail.ch’ domain. Is it possible? Thanks./~
0
Once the account is created, and the domain is chosen it can’t be changed. If you upgrade to a premium plan you can use both domains, but the main domain will always be the one you created your account with.
0
I have reserved my full name earlier but it did not send invite letter with the link, and now it says, that desired name is taken. Is it possible to restore it? Im 100% sure it was me who reserved it.
I would be your client if you let me.
Thanks.
0
Sorry to hear that. Can you please contact us at contact@protonmail.com?
0
I have signed up and was told to wait for an invitation as soon as possible.
This was 11 nov 2015!
I still have not gotten any invite and now that username is occupied.
I have done the same with another username that I can not use anymore either.
How should I do?
0
Can you please contact us at contat@protonmail.com?
0
How does someone create a new account without owning a phone? I don’t have one thus cannot complete the SMS portion of the sign up process. Does this mean I cannot have an account on proton mail? Not cool if true.
0
Please contact us on contact@protonmail.ch or via the Report bug button.
0
Recently I’ve created the account gazol.oscar@protonmail.com. Is it possible to change it to gazol.oscar@protonmail.ch?
0
We have made some changes for the new users. When you create a new account, you can choose which domain you want to use, .com or .ch. Once the account is created you can only use the chosen domain. You can use both domains if you upgrade to a premium pan, but your default domain will always be the one you have registered, and if you go back to a free plan, only that domain will be available.
0
I have 4 separate e mails with you. i just paid the $5 a month. I can find no explanation about how to proceed. Do all the e mails sent to those addresses come to my main e mail address? Do I have to create new e mails?
0
Hi Janet,
You can also combine your free accounts with your premium account. For more information please visit this link: https://protonmail.com/support/knowledge-base/combine-accounts/
0
I also did not get a receipt or confirmation of purchase. Thank you
0
Hi Janet,
Can you please contact us at contact@protonmail.com?
0
I’ve paid, upgradet to pro, but when can I ad new adresses?
0
Hello, for more information please follow this link: https://protonmail.com/support/knowledge-base/aliases-within-protonmail/
0
How can I tell if someone else has added premium service and other email addresses to my accounts:
oakwoodrealty@protonmail.com
greenhousepublishers@protonmail.com
I am considering upgrading this service but need confirmation that I will be the only one using the addresses. There appear to be aliases I don’t have control for and didn’t set up.
0
Hi Marie,
Can you please send us more details about this problem at contact@protonmail.com? Our premium users cannot create existing ProtonMail addresses.
0
It seems to be successful !!! I think so .
0
I cant log in even after i had my login name sent and changed my password
0
Please contact us at contact@protonmail.com
0
I just signed up and it didn’t go past the verifying, i know what my email and password but it wont let me in,
0
The registration process might not have finished properly. You can try resetting the passwords, and gain access to the account.
0
You offer an anonymous and secure email service and then you force users to identify with SMS for “spam” reasons? That really costs you guys a lot of trust, because there are really a lot of other ways to protect against spam then asking for the mobile phone number. (yes i know verify with an email address is also an option but that one is blocked for free email providers)
0
The SMS verification is one of three available options for human verification. The number you use is in no way connected to the account you create.
0
I did not provide a recovery email address. When I log in, I get the message, “Your invitation has been sent but you have not yet setup your ProtonMail account” How do I proceed?
0
Please contact us on contact@protonmail.ch or via the Report bug button.
0
Do you save somewhere phone numbers provided for sms verification? If so, I have to delete my free account which I wanted to upgrade to premium :-( I provided phone number and I understand that it was a mistake!
0
Your phone numbers are not linked to your account.
0
If I want an address but it say it was on deletion how can I get that address
0
Deleted addresses cannot be recovered.
0
Hello,
The sign up page doesn’t work.
Kind regards
0
If you are still experiencing this issue, please contact our support team at contact@protonmail.ch or using the support form at https://protonmail.com/support-form.
0
After I click on Sign Up, nothing happens. I am redirected to a white page. Header, OK. Footer, OK. Body… empty.
Any idea why? I use Ad Blocker (ABP) if that helps but I understand that should not be the case.
0
Please try disabling all browser extensions or try using a different browser. If you need further assistance, please contact our support team at contact@protonmail.com or using the support form at https://protonmail.com/support-form.
0
tried to register – didn*t work ( 2. Time)
Holding a Volksbank Debit Card with meastro. Card Number is rejected as wrong. But it is correct.
Have no other card.
Would like to pay by bill in advance
0
Please contact our support team at contact@protonmail.ch, via the report bug button or using the support form at https://protonmail.com/support-form.
0
proton is supportive to the poor,keep up the spirit,God bless
0
What is the minimum number of characters a username can be? is it 5 characters?
0
There is no minimum number of characters for a username. You can check for available usernames when creating an account on our signup page: https://protonmail.com/signup.
0
Bonjour J’ai crée un compte protonmail, j’ai reçu le code de vérification, puis au moment de valider, j’ai eut un message d’erreur (je ne me rapelle lequel ça disait qu’une erreur était survenu). Impossible de finaliser la création du compte. Compte en question [redacted][at]protonmail[.]com
0
Please contact our support team using the support form at https://protonmail.com/support-form.
0