How to delete your account

If you want to permanently delete your account, please follow the steps below.

Please note that once your account is deleted, there is no way to recover or recreate it. We do not recycle usernames, which means the same username will be not available in the future.
If you want to delete your account and recreate it on your premium account, please click here.

Warning: you cannot delete your username in order to recreate it with different domain (@protonmail.com or @protonmail.ch). Once an account is created, the domain cannot be changed. If you upgrade to premium plan, you can create the other domain as an alias.

1. Log in to your account and navigate to Setting.


2. On the Account tab scroll down and click on the “Delete your account” button.


3. Once you click delete your account enter your Login password in the pop-up window and the account will be deleted. Please leave us feedback in the same window to help us improve our service.

Delete account survey for confirming your deletion

Rate This Article

(5 out of 7 people found this article helpful)
Post Comment

41 comments

  1. Karthik Mishra

    To make it clear, when you say “same username will be not available in the future” does thhat mean for example if my username is knowledge@protonmail.com and I delete my account, does that mean that that username will never be able to be use?

  2. ProtonMail Support

    Hi Karthik,

    That is correct. Once your account is deleted, you will not be able to request the same username.

  3. Anonymous

    Not Interested.

  4. Dan

    “We do not recycle usernames, which means the same username will be not available in the future.”

    Why? For what?

  5. ProtonMail Support

    Deleted usernames are not available in the future for security reasons. Users identity can be easily stolen and exploited if we recycle usernames.

  6. Stan Weimer

    I wish to delete & or close my account & subscription to ProtonMail; Can you please make this a user friendly event? I’m having problems finding the page to do this. Thank You. Stan

  7. ProtonMail Support

    Hi Stan,
    Sorry for the inconvenience. Can you please contact us at contact@protonmail.com?

  8. Lloyd Pacini

    I need to delete my ProtonMail account

  9. ProtonMail Support

    To delete your account, please navigate to Settings -> Account -> Delete account.

  10. abc

    Can I recover my delete account

  11. ProtonMail Support

    Please contact us on contact@protonmail.ch or via the Report bug button for more information.

  12. Shaun Hopes

    Hi, how do I delete my account? Sdhopex@ProtonMail. Compare

    Thanks, Shaun

  13. ProtonMail Support

    You need to log in on mail.protonmail.com, navigate to Settings>Account and delete your account from there.

  14. x0ze

    Can i recover a account that I deleted yesterday?

  15. ProtonMail Support

    Please contact us at contact@protonmail.com

  16. Cam

    How do i cancel monthly subscription?

  17. ProtonMail Support

    Sorry to hear that you have decided to cancel your monthly subscription. To learn how to do this, please visit this link: https://protonmail.com/support/knowledge-base/removing-your-addresses/
    Would you mind letting us know why you decided to downgrade your account at contact@protonmail.ch?

  18. Chris

    In the case I want to change from .com to .ch i can’t use the same username then?
    Thanks

  19. ProtonMail Support

    Unfortunately, once you create your account with .com you can not switch it to .ch,and vice versa.

    You can upgrade your account to Premium and own both of the domains.

    We have made some changes for the new users. When you create a new account, you can choose which domain you want to use, .com or .ch. Once the account is created you can only use the chosen domain. You can use both domains if you upgrade to a premium pan, but your default domain will always be the one you have registered, and if you go back to a free plan, only that domain will be available.

  20. Alex

    I requested my “free” email account at Proton to be deleted. I tried logging back in to ensure that it was deleted, whilst I was unable to log in, a prompt appeared stating that my “account was scheduled for deletion”, how long does the deletion process take?

  21. ProtonMail Support

    The deletion process can take up to two weeks.

  22. Tom

    May I stop an account scheduled for deletion?

  23. ProtonMail Support

    Please contact our support team at contact@protonmail.com or using the support form at https://protonmail.com/support-form.

  24. Asha

    Prontomail is crap!!
    I should be allowed to DELETE MY ACCOUNT without having to go around in circles!!
    I entered my password to login to my account and it was fine, but I am unable to delete my account even though I used the same password. I want to know why I’m prevented from deleting my account.
    Notify me of deletion of my account on the email address below.

    Thanks.

  25. ProtonMail Support

    This is a security precaution, to prevent another person deleting your account if you happen to leave your email open on a public machine.

  26. bearassault

    my account was deleted mistakenly how can i restore it?

  27. ProtonMail Support

    Please contact our support team at contact@protonmail.com or using the support form at https://protonmail.com/support-form.

  28. Chez

    I want to delete this account but you have explained that we go to settings- account – delete account. No where, can I find account on my page. I find settings but no account.

  29. ProtonMail Support

    Please make sure that you are logged in to the web client using a browser. The option to delete your account is not available in the mobile apps.

  30. Anonymous

    I’ve deleted my account several times today. When I go back to log in to make sure the account is deleted, it logs me back in! Please help me completely delete this account.

  31. ProtonMail Support

    Please contact our support team at contact@protonmail.ch, support@protonmail.ch, via the report bug button or using the support form at https://protonmail.com/support-form.

  32. Ralph Parker

    Trying to delete one of my accounts. When I go to settings ther is no account tab.

  33. ProtonMail Support

    Make sure that you are logged in to the web version of ProtonMail, this option is not available in the mobile apps.

  34. Shivam Dewan

    Hi, I went on to delete my account for some reason but I would like to recover it back, is it still possible?
    When I am trying to log in, it’s saying “account scheduled for deletion”, may be if it’s still not deleted, can you pls help me and give me access again to my account???

    ID – sh*********@protonmail.com (email hidden)

  35. ProtonMail Support

    Please contact our support team at contact@protonmail.ch, support@protonmail.ch or using the support form at https://protonmail.com/support-form.

  36. Christian Greear

    Someone with the screenname administrator from the email address [redacted] sent me an email stating that I requested my proton mail account closed and is requesting me to click a link to verify it or stop it from happening. Is this real? I didnt request it at all.

  37. ProtonMail Support

    This looks like it could be a scam/phishing message. Please contact our support team using the support form: https://protonmail.com/support-form, at contact@protonmail.ch or support@protonmail.ch.

  38. eugen ivan

    Hello,
    I lost my password but I still have the mobile application installed and connected to my account, so I can send and receive mails. I think this can be used for recover my password. Please help me! I don’t want to quit the account because I have the same user name on Google, Yahoo and Outlook.
    Thank you very much!

  39. ProtonMail Support

    Please contact our support team using the support form: https://protonmail.com/support-form, at contact@protonmail.ch or support@protonmail.ch.

  40. Annon-o

    If I delete my account, does that free up the phone number associated with it?
    Reason being i chose a rather unorthodox address and need a more business friendly one.

  41. ProtonMail Support

    The phone numbers used for SMS verification aren’t associated with any accounts, it you delete your account, that phone number cannot be used again. Please contact our Support team using the support form at https://protonmail.com/support-form, via the report bug button or at contact@protonmail.ch and support@protonmail.ch, for help setting up a new account.

Leave A Comment?