If you want to permanently delete your account, please follow the steps below.
Please note that once your account is deleted, there is no way to recover or recreate it. We do not recycle usernames, which means the same username will not be available in the future.
If you want to delete your account and recreate it on your premium account, please click here.
Warning: you cannot delete your username in order to recreate it with different domain (@protonmail.com or @protonmail.ch). Once an account is created, the domain cannot be changed. If you upgrade to premium plan, you can create the other domain as an alias.
1. Log in to your account and navigate to Settings.
2. On the Account tab scroll down and click on the “Delete your account” button.
3. Once you click delete your account enter your Login password in the pop-up window and the account will be deleted. Please leave us feedback in the same window to help us improve our service.
To make it clear, when you say “same username will be not available in the future” does thhat mean for example if my username is knowledge@protonmail.com and I delete my account, does that mean that that username will never be able to be use?
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Hi Karthik,
That is correct. Once your account is deleted, you will not be able to request the same username.
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Not Interested.
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“We do not recycle usernames, which means the same username will be not available in the future.”
Why? For what?
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Deleted usernames are not available in the future for security reasons. Users identity can be easily stolen and exploited if we recycle usernames.
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I wish to delete & or close my account & subscription to ProtonMail; Can you please make this a user friendly event? I’m having problems finding the page to do this. Thank You. Stan
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Hi Stan,
Sorry for the inconvenience. Can you please contact us at contact@protonmail.com?
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I need to delete my ProtonMail account
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To delete your account, please navigate to Settings -> Account -> Delete account.
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Can I recover my delete account
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Please contact us on contact@protonmail.ch or via the Report bug button for more information.
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Hi, how do I delete my account? Sdhopex@ProtonMail. Compare
Thanks, Shaun
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You need to log in on mail.protonmail.com, navigate to Settings>Account and delete your account from there.
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Can i recover a account that I deleted yesterday?
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Please contact us at contact@protonmail.com
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How do i cancel monthly subscription?
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Sorry to hear that you have decided to cancel your monthly subscription. To learn how to do this, please visit this link: https://protonmail.com/support/knowledge-base/removing-your-addresses/
Would you mind letting us know why you decided to downgrade your account at contact@protonmail.ch?
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In the case I want to change from .com to .ch i can’t use the same username then?
Thanks
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Unfortunately, once you create your account with .com you can not switch it to .ch,and vice versa.
You can upgrade your account to Premium and own both of the domains.
We have made some changes for the new users. When you create a new account, you can choose which domain you want to use, .com or .ch. Once the account is created you can only use the chosen domain. You can use both domains if you upgrade to a premium pan, but your default domain will always be the one you have registered, and if you go back to a free plan, only that domain will be available.
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I requested my “free” email account at Proton to be deleted. I tried logging back in to ensure that it was deleted, whilst I was unable to log in, a prompt appeared stating that my “account was scheduled for deletion”, how long does the deletion process take?
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The deletion process can take up to two weeks.
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May I stop an account scheduled for deletion?
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Please contact our support team at contact@protonmail.com or using the support form at https://protonmail.com/support-form.
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Prontomail is crap!!
I should be allowed to DELETE MY ACCOUNT without having to go around in circles!!
I entered my password to login to my account and it was fine, but I am unable to delete my account even though I used the same password. I want to know why I’m prevented from deleting my account.
Notify me of deletion of my account on the email address below.
Thanks.
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This is a security precaution, to prevent another person deleting your account if you happen to leave your email open on a public machine.
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my account was deleted mistakenly how can i restore it?
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Please contact our support team at contact@protonmail.com or using the support form at https://protonmail.com/support-form.
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I want to delete this account but you have explained that we go to settings- account – delete account. No where, can I find account on my page. I find settings but no account.
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Please make sure that you are logged in to the web client using a browser. The option to delete your account is not available in the mobile apps.
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I’ve deleted my account several times today. When I go back to log in to make sure the account is deleted, it logs me back in! Please help me completely delete this account.
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Please contact our support team at contact@protonmail.ch, support@protonmail.ch, via the report bug button or using the support form at https://protonmail.com/support-form.
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Trying to delete one of my accounts. When I go to settings ther is no account tab.
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Make sure that you are logged in to the web version of ProtonMail, this option is not available in the mobile apps.
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Hi, I went on to delete my account for some reason but I would like to recover it back, is it still possible?
When I am trying to log in, it’s saying “account scheduled for deletion”, may be if it’s still not deleted, can you pls help me and give me access again to my account???
ID – sh*********@protonmail.com (email hidden)
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Please contact our support team at contact@protonmail.ch, support@protonmail.ch or using the support form at https://protonmail.com/support-form.
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Someone with the screenname administrator from the email address [redacted] sent me an email stating that I requested my proton mail account closed and is requesting me to click a link to verify it or stop it from happening. Is this real? I didnt request it at all.
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This looks like it could be a scam/phishing message. Please contact our support team using the support form: https://protonmail.com/support-form, at contact@protonmail.ch or support@protonmail.ch.
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Hello,
I lost my password but I still have the mobile application installed and connected to my account, so I can send and receive mails. I think this can be used for recover my password. Please help me! I don’t want to quit the account because I have the same user name on Google, Yahoo and Outlook.
Thank you very much!
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Please contact our support team using the support form: https://protonmail.com/support-form, at contact@protonmail.ch or support@protonmail.ch.
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If I delete my account, does that free up the phone number associated with it?
Reason being i chose a rather unorthodox address and need a more business friendly one.
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The phone numbers used for SMS verification aren’t associated with any accounts, it you delete your account, that phone number cannot be used again. Please contact our Support team using the support form at https://protonmail.com/support-form, via the report bug button or at contact@protonmail.ch and support@protonmail.ch, for help setting up a new account.
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If I delete my account, does that free up the phone number associated with it?
Reason being i chose a rather unorthodox address and need a more business friendly one.
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No, phone numbers are not associated with any account after the verification code is used. If you contact our support team, they can assist you with opening a new account: https://protonmail.com/support-form.
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Hello,
In the extreme event that the US decides to shudown @protonmail.com domain (which even if it should not happen, it does can), what would happen to users who have used that domain to register their accounts? How would they access their accounts? Where is the encrypted information (emails, contacts) stores?
The fact that we cannot deleted and create a new account with the same username under .ch, or just switch from one to the other does not make it feel very US-safe.
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In the highly unlikely event that this happens, we will make sure that our users are not left locked out of their accounts. All data is stored on our servers in Switzerland, so all existing data will be safe.
https://protonmail.com/support/knowledge-base/what-is-the-difference-between-protonmail-com-and-protonmail-ch/
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How do you request to delete the account of a deceased user?
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Please contact our support team using the support form at https://protonmail.com/support-form.
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Hello support , i deleted my account and i want it back , please help
[redacted] @ protonmail.com
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Please contact our support team: https://protonmail.com/support-form.
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I accidentally copy/pasted my recovery e-mail address over the clipboard with my 99-character generated password in it. Now I can’t delete the account, can’t log back in–the very perfect address is essentially destroyed. I can’t change the periods in it to underscores either, so a whole family of perfect addresses is destroyed. Is there ANY way to request it be admin-destroyed? Does it ever time out?
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Please contact our support team: https://protonmail.com/support-form.
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Hi. If I delete my account, do you backup the data in your servers or is my account and all data associated with it deleted within the following timeframe?
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When you delete an account and the deletion is finalized, no data is retained.
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Guys, can you please update your delete account warning to warn that you woundn’t be able to recreate it again. I’ve just wanted to reset my account and start from scratch after some tests with tit and deleted it never realizing that I wouldn’t be able to recreate it again. That’s a critical piece of information missing from that warning and would save your users a lot of trouble!
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If I don’t use my free account, how long before it is automatically deleted?
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Although it is not the current practice, we reserve the right to suspend or delete accounts that are inactive for over three months. Paid accounts with active paid status are not subject to this measure.
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I lost my password. I understood that it was not possible to recover it. The box being empty because it is unused for the moment, I would like to destroy it and recreate it with the same name. Indeed I had business cards printed with this address….
Is there any way to do that?
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Please contact our support team: https://protonmail.com/support-form.
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Hi, yesterday I deleted my account accidentally, how can I get it back?
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Please contact our support team: https://protonmail.com/support-form.
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Hi, I want to recover my mail. It is showing that your account was fround.
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Please contact our support team: https://protonmail.com/support-form.
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The buttons for reporting bugs and for deleting account just doesn’t works on firefox and chromium.
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Please contact our Support Team: https://protonmail.com/support-form.
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I have an old account for which I’ve forgotten the password, and don’t have a recovery address. Is there any way to recover it, and if not can I have it deleted?
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Please contact our Support Team: https://protonmail.com/support-form.
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What information is retained upon deletion?
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Once the deletion process is finalized, all data pertaining to the deleted account is removed from our servers and the username is blacklisted.
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