Show Images by Default

ProtonMail enables you to load the images in the messages you receive automatically or manually. Here you can learn about the difference between both settings and how to change them.

When receiving a message with an image in it, ProtonMail will prompt you to manually select Show Images by default. This is implemented to improve the security of your account by ensuring no code is executed on your system without your knowledge.

 

By selecting Show Images ProtonMail will display all images that are embedded in the message through an external link.

You can make embedded images display automatically by visiting your Settings, within the Account tab of settings you will find Email Images toward the bottom of the page. Select Auto to have all links executed automatically.

Please note: the Show Images feature only applies to images that are embedded in a message through an external link. If the image is stored in the message directly, it will be displayed as an attachment at the bottom of the message.  If you are not seeing images in a message that you were expecting to see, please check the attachments of the message.

 

 

 

 

 

 

 

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21 comments

  1. Anonymous

    ok I get it, but we are not able to see the accepted images

  2. ProtonMail Support

    Are this images sent in attachments or copy and pasted in the body of the message. Can you please contact us at contact@protonmail.com?

  3. Virgile

    Hi, it could be great we can see the image in attachment too… Thanks.

  4. Paul McDonald

    Am I accepted?

  5. ProtonMail Support

    Can you please contact us here: contact@protonmail.com so we can be more of an assistance?

  6. Alexander

    Thanks for all your hard work. It’s a great service!

    Could you add an option to always show images from the same sender?

  7. William

    I was expecting something like that too!

  8. mo

    i’m wondering if there’s a way to change the download destination…?

  9. ProtonMail Support

    If you are referring to the web app, you will need to change your browser settings for downloads.

  10. Etienne

    It would be great to have another option: Auto for whitelist.

  11. Scott

    Yes, having a white list of safe senders would be nice.

  12. David Buckley

    This is also supposed to explain “learn more” about remote content, not just images. Also, searching for “remote content” returns zero results.

    Also, I am logged in, click settings > account > come here to leave a comment and I am still asked to log in and if I do so it reloads my inbox??

    Please fix and thanks for your hard work!

  13. Anonymous

    I think by setting load embedded images and load remote content e-mail trackers will be stopped.

  14. Anon

    Loading an image is sometimes necessary and a security risk at the same time.

    It would be great to have something like this: https://gmail.googleblog.com/2013/12/images-now-showing.html

  15. Ring

    Lol….I can’t help but note the incongruence of your commenting on security risks and then posting a link to a Google blog. No offense.

    😀

  16. Bill

    I have a business which I would like to send and receive images (digital photographs) but I keep getting messages about the danger (security wise) of opening them.

    I once read somewhere that they need to be down loaded in a different program.

    Can you please direct me to where, who or how I am to do that please. I really don’t want to keep using Gmail for the ease of doing that image swapping.

  17. ProtonMail Support

    Please contact our support team at contact@protonmail.com or using the support form at https://protonmail.com/support-form with more details.

  18. ProtonMail user/lover

    i love your service. however today my emails are loading remote content even though it is set to ‘manual’.
    has something been changed?

    thank you

  19. ProtonMail Support

    If you are still experiencing this issue, please contact our support team at contact@protonmail.ch, via the report bug button or using the support form at https://protonmail.com/support-form.

  20. Scott

    Hi, I’m having an issue where I just get spinning donuts where images should be when I click “load” to load remote content. Makes it difficult to scroll through the messages, and also is a resource hog on my laptop when it’s doing this. Any reason images in some emails (from email lists by different companies for example) will load, but most others don’t?

  21. ProtonMail Support

    Can you please contact our support team at contact@protonmail.ch, via the report bug button or using the support form at https://protonmail.com/support-form for more information?

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