Payment Options

ProtonMail offers premium plans for the users that want to have more features, and to have the ability to use their own custom domain. There are several ways to pay when you upgrade to a premium plan.

ProtonMail accepts payments via credit card, PayPal and BitCoin. You can complete your payment by selecting the plan you are interested in the Dashboard tab in your Settings. 

Once you select the plan you are interested you will see the following screen allowing you to input your payment information.

Credit Card

To pay with a credit card you need to:

  1. Select the credit card option in the dropdown menu (this is select by default)
  2. Fill in the details of the card
  3. Click submit

Please be sure to review your payment credentials prior to selecting Submit.

Once you click Submit, your card will be charged the Total amount. If the charge succeeds, your account will automatically be upgraded with the new premium features and higher limits.

PayPal

  1. Select the PayPal option from the drop down menu
  2. Click on “check out with PayPal”
  3. In the pop-up window log in with your PayPal account

Once you log in on PayPal, and confirm in the pop-up window, you will be brought back to your ProtonMail inbox and your account will be upgraded.

Please note: The PayPal payment option for now you need to use the yearly subscription and to pay in USD.

Bitcoin

To use Bitcoin as a payment option, you must first have an existing ProtonMail account. If you do not have a ProtonMail account and you want to pay with Bitcoin, create a free account first at protonmail.com/signup. Then follow the instructions here.

For upgrading with Bitcoin you can also contact us on contact@protonmail.ch for more details.

You can upgrade or downgrade your account at any time and receive prorated pricing based on your existing account level.

Cash

For enhanced privacy, we allow our users to pay for their accounts with cash. But before you send in your payment, you must first have an existing ProtonMail account. You can create a free account at protonmail.com/signup.
Once your account is set up, you must contact the ProtonMail support team to arrange a payment with cash. Send an email to contact@protonmail.com, and be sure to specify your login name and the plan you wish to subscribe to. Our support team will respond to you with details about next steps.

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70 comments

  1. ProtonMail Support

    Please see the invite we just sent you. You can donate through protonmail.com/invite#existing.

  2. Anonymous

    I wish to signup for a “Paid” plan instead of the Free Invite option, there doesn’t seem to be a page where I can do that. Advice ?

  3. Bruno Weihs

    Does the Dashboard tab exist in the 3.0 environment? I cannot seem to find it.

  4. ProtonMail Support

    You can locate the Dashboard tab in your Settings

  5. ZetaEYU

    What about allowing Bitcoin to purchase Premium Subscription?

  6. Anonymous

    Hi there,
    Will you support other methods of payment such as paypal, bitcoin? eventually?

  7. BitcoinGuy

    Man I really hope ProtonMail will accept more than credit card in the future.
    Not going to say I don’t trust ProtonMail but I wouldn’t use my credit card on any website nowadays.

    https://bitpay.com/ is an easy solution for you to accept Bitcoins and I’m sure many users will love it.

  8. BitcoinGuy

    I hope ProtonMail’s going to add other means of payment.
    I kinda of expected to be able to pay with Bitcoin when knowing you can donate with Bitcoin.
    You could just use BitPay to process payments without problems and lots of people would love it.

  9. Joost Koedam

    Please add Paypal or Bitcoin as a payment option.Credit card only won’t work for me

  10. Cam

    Would it be possible to accept alternative methods of payment in the future, for example Bitcoin, for those who do not wish to give out card data?

  11. ProtonMail Support

    You can also donate via PayPal or Bitcoins. For more information, please contact us at contact@protonmail.com

  12. PM User

    I’m interested in upgrading to a paid account, but I see that right now you’re only accepting what looks like “official” credit card accounts. For example, I tried and it looks like I can’t use a Visa gift card (got a notification that it wasn’t a supported payment method), which is my preferred method for online payments made a little more private.

    Do you have any plans to add support for different payment methods in the near future? Would love to upgrade and show my support, but I’d rather not use “my” credit card.

  13. ProtonMail Support

    You can also donate via PayPal or Bitcoins. For more information, please contact us at contact@protonmail.com

  14. Dr C E A

    I too would ‘prefer’ to use a Visa “gift card” to pay for Premium.
    Advise ASAP, as I want to upgrade, yet am in no mood
    to voluntarily relinquish / give the Stasi-NSA more.

  15. Anonymous User

    Credit Card only? The first thing I would do if I wanted to make a fair bit of money from people who are willing to throw it at me, would be adding as many payment options as possible (maybe some through coupon resellers).

    I have money, I want to pay for this, but I refuse to use these cards. Credit Cards… talking about a privacy nightmare, really. Such a shame.

    ———————

    “An anonymous transaction is a suspicious transaction.”

    – Matthew Driver, President (South East Asia) of MasterCard
    Source: https://www.youtube.com/watch?v=bO4jHXjCXw8

  16. ProtonMail Support

    Hi,
    You can also donate via Bitcoins or PayPal. Please send us your payment info at contact@protonmail.com and we will add credits to your account.

  17. Lucy

    When will Bitcoin be available as a payment option? Few days, couple of weeks?

  18. ProtonMail Support

    Hi,
    You can also donate via Bitcoins. Please send us your payment info at contact@protonmail.com and we will add credits to your account.

  19. Jeff

    What about other non-CC, non-autobill methods?

    How about Paypal’s “pay-from-balance” (not their autobill and not their account type that requires a CC)? I see “donate” allows some form of PayPal payment.

    Lastly, how about snail mail and a USD check?

    Thanks.

  20. Anonymous

    I would be happy to make a donation or pay for a basic account if I could do so using a Target pre paid visa card or some other store card. When will you offer a simple means of making an anonymous payment?

  21. Remco Wessels

    I really like to upgrade but I don’t have a credit card. Are you working on other payment methods?

  22. ProtonMail Support

    Hi,

    You can upgrade your account via PayPal or Bitcoins. For more information, please contact us at contact@protonmail.com

  23. marcin

    instant access donate button does not work (IE11, Windows 8.1).
    When creating new account I choose “instant access+mobile
    and I press buton “donate 39” and the buton gets depressed but nothing else happens. I am not redirected to payment page or nothing. I can still change options for donations etc.. I am stuck at this page totally..

  24. ProtonMail Support

    Hi,
    Can you please send us your username and sign up email address to contact@protonmail.com?

  25. Kicked

    Hi, please respond to my invite.

    Support@Kicked.me

    Urgently need to switch my custom domain email provider over to proton mail. I’m ready to upgrade to custom today. Thank you.

  26. ProtonMail Support

    The invite has been sent. Please contact us on contact@protonmail.ch or via the Report bug button for further assistance.

  27. name

    And you guys are storing all the payment data? How is it secure?
    It says no personal information is required, and it is kinda misleading because you store all the credit card info of premium users including full name and address.

  28. ProtonMail Support

    Payment information is protected by Swiss banking secrecy laws, and we also encrypt all payment data.

  29. Anonymous

    Please add Paysafecard into the payment option. Credit cards and Paypal are no option for me because of the privacy issue. I am looking forward to upgrade this email. Thank you.

  30. anon

    Please allow self-service bitcoin payments.

  31. Anonymous

    Please allow for payment via prepaid cards asap!

  32. tn

    For Swiss people, is there a way to pay like any other bill, with a BVR?

  33. ProtonMail Support

    For more details regarding payment options please contact us on contact@protonmail.ch or via the Report bug button.

  34. john

    payment due for renewal of my airbox don’t know how
    to do it thanks

  35. Anonymous

    Will you accept a payment for a premium plan via Paysafe card?

  36. ProtonMail Support

    We will consider of adding this type of payment in the future.

  37. ProtonMail Support

    Please contact us on contact@protonmail.ch or via the Report bug button.

  38. Farid

    I hope in future you adds Webmoney or Shetab payment gateway for Iranian people,
    But you can add a Bitcoin gateway to your system.
    It would be great 😉

  39. ProtonMail Support

    We support payments with BitCoin. For more information you can contact us on contact@protonmail.ch.

  40. Theo

    difficile de me connecter avec Pay pal, ayant changé d’adresse mail.
    Je préfère un prélèvement mensuel si je ne parviens pas à me connecter correctement avec Pay Pal

  41. ProtonMail Support

    Sorry for the inconvenience. Can you please contact us at contact@protonmail.ch?

  42. Joe Winchester

    Please rerun my card again to process my payment for the service. The bank declined the initial charge because it was not turned on for international purposes. It should be turned on now. I just want to make sure that I have paid my bill and I don’t want to have my secure email turned off.

    Thank you – Joe Winchester

  43. ProtonMail Support

    Can you please contact us at contact@protonmail.ch?

  44. Anonymous

    Are you considering adding prepaid credit cards soon? Many comments have been on this. None of your payments are actually private… and you are all about privacy. If yes, how soon?

  45. ProtonMail Support

    We do not have an exact date for this. We are looking into options about enabling this in the future. We provide different options for payment if you don’t want to upgrade with a credit card.

  46. Jeez Louize

    Please accept prepaid credit cards/gift cards. Would make sense. Im actively trying to give you my money, and you wont take it. So it makes me stick to free version.

  47. ProtonMail Support

    Sorry for the inconvenience. Can you please send us the prepaid credit card information to contact@protonmail.com?

  48. Anthony

    Déjà abonné j’aurai souhaité changer de méthode de paiement pour paypal ? ce n’est pas possible ?

    Le problème c’est qu’avec le paiement par CB j’ai chaque mois 2 euros de frais supplémentaire (retrait à l’étranger).

    N’y a t’il pas moyen de payer différemment ? 2 euros donnés chaque mois à la banque … je préfèrerais encore qu’ils vous reviennent.

    ___

    Already a subscriber I have wanted to change method of payment to paypal? It is not possible ?

    The problem is that with the credit card payment each month I have 2 euros extra charge (withdrawal abroad).

    Is there no way to pay you differently? 2 euros given every month to the bank … I still prefer that you come back.

  49. ProtonMail Support

    You can change the payment method in Dashboard>Update plan. There you update your current plan, and you can choose a different payment method if you want.

  50. Erwan

    Would be nice if we could pay also with other currency as ripple, ether or lite.
    Thank you.

  51. ProtonUser

    Payed with a CC for 1year, now I want to remove the card but can’t -“please add another payment method”.
    I may use the service for 1 year after witch maybe I will continue,maybe NOT! (or maybe will pay with bitcoin or something…)

    How can I remove the card from your system?!? – delete the account ?…
    I don’t want my card sitting there for you (or someone hacking you) to be able to get funds out without my knowledge!

  52. ProtonMail Support

    Please contact our support team at contact@protonmail.ch, via the report bug button or using the support form at https://protonmail.com/support-form.

  53. David Leonard

    I am trying to upgrade my account but the debit card service is blocking payment. There is enough money in my account and I have no problem using the same card for other online services and products on the web. Apparently there is no PayPal option to use either.

    Do you have any suggestions as to how I can pay for an upgrade? I do not use bitcoin.

  54. ProtonMail Support

    Please contact our support team at contact@protonmail.ch, via the report bug button or using the support form at https://protonmail.com/support-form.

  55. Sam Roberts

    i have paid with my credit card for the first month and now it says i cant? YOUR CARD DOES NOR SUPPORT THIS KIND OF TRANSACTION….. ???

  56. ProtonMail Support

    Please contact our support team at contact@protonmail.ch, via the report bug button or using the support form at https://protonmail.com/support-form.

  57. George V. Daukantas

    Proton Mail is not recognizing my attempt to pay unpaid balance with my Card . Can you explain or help?
    Thank you !

  58. ProtonMail Support

    Please contact our support team at contact@protonmail.ch, support@protonmail.ch or using the support form at https://protonmail.com/support-form.

  59. Anonymous

    I would really like to donate and or upgrade, but the payment options are not adequate for me.
    Is there a mailing address at which an ordinary check drawn on a US Bank can be sent?

  60. ProtonMail Support

    We do not accept checks, but we do accept cash payments via mail. Please send a message to contact@protonmail.ch for more information about making a cash payment.

  61. Lorna-Jean

    How might one make a hardcopy payment please?

  62. ProtonMail Support

    Please contact our support team using the support form: https://protonmail.com/support-form, at contact@protonmail.ch or support@protonmail.ch.

  63. Francisco Lopes Cardoso Tremoceiro

    Problem: I pressed the button «pay» and a error message appeared: the connection with payment processor failed. During more than one month that has happened. I used Mozzila sometimes; idem. Edge; idem. IE.

  64. ProtonMail Support

    Please contact our support team at https://protonmail.com/support-form.

  65. Bruce Ditnes

    I was charged $57.11 today. Why?

  66. ProtonMail Support

    This was probably a renewal of your ProtonMail subscription. Please contact our support team at contact@protonmail.ch, support@protonmail.ch, via the report bug button or using the support form at https://protonmail.com/support-form.

  67. Jennifer Stratton

    I would like to end my subscription to proton email. My name is below, and I am not sure what you mean by website, I signed up online after googling your company’s name. Please advise me how to do this as soon as possible. Please send response to: [redacted] It is the only place I can receive email right now, it is safe, and I give my permission for you to discuss any and all information regarding this and proton mail in general. I cannot receive your response through my proton account as it has been hacked and the password changed. But, I want to cancel. Please advise me how as soon as possible. Thank you kindly, Jennifer Stratton [redacted]

  68. ProtonMail Support

    Please contact our support team at contact@protonmail.ch, support@protonmail.ch, via the report bug button or using the support form at https://protonmail.com/support-form.

  69. Joey

    Which prepaid credit cards work? Visa ? MasterCard ?

  70. ProtonMail Support

    This depends on each individual card and we cannot be sure beforehand. If your prepaid card is not accepted, please contact our support team at contact@protonmail.ch, via the report bug button or using the support form at https://protonmail.com/support-form for assistance.

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