Private Users (ProtonMail for Business)

ProtonMail Professional Accounts allow for the creation of sub-users for your organization. These sub-users can be either private or non-private.

By default, all users are non-private, which means that their emails can be read by any of the administrators of the organization. This might be desirable for employee oversight and compliance reasons. Non-private accounts are only accessible by administrators of your organization, it is not possible for ProtonMail to read the emails of ANY user of your organization, including also the non-private users.

During the user creation process, or afterwards through the Addresses/User tab within the settings, it is possible to set a new user as a private user. Private user’s messages are only accessible by that user and nobody else.

How to set a user as Private?

When creating a new user, select the Private button shown in the module:

Private Creating Private Member

For existing users, you can change them to a private user by selecting Make Private in the drop down next to the users information in the Addresses/Users Tab within the Settings.

List of Users to make private

It is important to note that changing a non-private account to private is a one way operation. It is NOT possible to make a private account non-private again. To do this, you would need to delete the account entirely and recreate it.

If a private user loses or forgets their password then they will need to reset it using their recovery email address. The administrator cannot change their password for them.

Below are some additional articles to assist you while setting up ProtonMail Business accounts:

Step 1: Setting up Your Domain(s)

Step 2: Creating your Organization

Step 3: Setting up User(s)

Step 4: Migration of existing email messages

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  1. Maiygyne La Land

    I need help to reset both passwords – I only have one that I know of, and I think it is for the email
    I can’t get into my account at all and I have paid for the business security
    Please support

  2. ProtonMail Support

    Please contact our support team at or using the support form at

  3. Isaac

    How can secondary users create @protonmail email addresses? I am only able to use the custom domains. Thank you

  4. ProtonMail Support

    ProtonMail domain addresses cannot be assigned to sub-users, only to the main ProtonMail user. Sub-users can only use custom domain addresses. Since ProtonMail domain addresses cannot be deleted, you would not be able to manage your users properly. We are working on finding a way to support this in the future, however, we cannot speculate on an ETA.

  5. Irene Bruce

    Hi, i found a grammatical typo on the Terms and conditions page, under terms of payment, 3rd sentence….one word too many.
    I’ll be setting up an account soon. I appreciate this service!
    Irene B.

  6. Isaac

    Is there any way that other users in my organization can create and/or link email addresses?

  7. ProtonMail Support

    Unfortunately no, ProtonMail domain addresses can only be added to the main ProtonMail account. Sub-users can only have custom domain addresses added.

  8. Galatia Politopoulou

    Hello i would liike to buy into protonmail so as to have a better use of my protonmail account, i keep encrypting everything as the account gets attacked and my password stolen and that is NOT very good, are you able to help? I DO NOT understand your guidance re; decrypting if i remember my last password, i remember very well my last password on this occassion, not sure what to do and i need it for my tax return !!!

  9. ProtonMail Support

    To recover your old messages that have been encrypted with an old encryption key, go to Settings > Keys, click on Enable keys and enter your old password. If you enter the correct password, your old encryption keys will be reactivated and you will be able to read your old messages.
    You can read more about restoring keys at

  10. Sheelagh

    Please advise me how to pay my protonmail monthly subscription using PayPal as an option. Where do I find this option? At the moment the only options given seem to be credit card, cash or Bitcoin.

  11. ProtonMail Support

    While PayPal does not show up as a payment option for monthly payments, you can use the Add credits option in the Dashboard, select PayPal and add enough credits for your monthly payment. Then you can use the added credits to pay for the subscription.

  12. Paul

    Can Professional users, (not the admin) tell if their account is private or not?

  13. ProtonMail Support

    If a sub-user is created as private, they will receive a prompt to change their password immediately upon the first login to the account. If a sub-user is created as public, they will not receive the password change prompt.

  14. Michael

    Could you please clarify – the business plan includes 1 user, as in 1 domain? I want to get a email for me and my employees, will I have to pay for each new email extra? Thanks!

  15. ProtonMail Support

    Users are separate from domains. To get separate mailboxes with separate login credentials, you will need to add an additional user to the plan for each person in the company.

  16. Proton user

    If I have two separate organizations set up on proton (one using Visionary subscription and another using Professional) can I use one mobile email client for both? How to set things up on kobile in that case? Thank you!

  17. ProtonMail Support

    The ProtonMail app does not support logging in with multiple accounts at this time.

  18. Jason

    I’m subscriber to Visionary plan and use a custom domain (a couple actually). One of my users on the custom domain forgot her password and cannot access her account. There was also no recovery email address set for her. I want to delete that email address and recreate it with the knowledge that any old messages would be lost. The system won’t let me, because there are still emails in her account (the one she can’t remember). How can I get that deleted so we can recreate it?

  19. ProtonMail Support

    Please contact our support team using the support form at

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