How to Report Bug

If you have found a bug in ProtonMail, you can directly report the bug to us through the webmail and mobile apps by using the Report Bug feature. We appreciate you taking the time to improve ProtonMail by reporting a bug!

Webmail

Report Bug ProtonMail webapp

Mobile

Report Bug ProtonMail Mobile app

You can also submit a bug through the Report Bug form on the support page.

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147 comments

  1. RM

    The iOS mobile app doesn’t work. It says it’s not from a trusted developer.

  2. Danny doan

    I signed up for your site and now my password and login was changed it seems like my account was hacked or is being monitored now I cannot login and change settings please let me know what the IP address was that did the change so I could take further action thank you

  3. ProtonMail Support

    We do not keep logs of the access to the account. Please contact us on contact@protonmail.ch or via the Report bug button.

  4. Daniel Augstburger

    Hello

    5 minutes before I tried to create the account: daniel.augstburger@protonmail.ch
    But after having confirmed that I am a real person, the system had trouble. Now I can’t create again the account daniel.augstburger@protonmail.ch because it already exists, but in the same time I can’t enter because of the missing confirmation. Is it possible to confirm it and uxe the created account?

    Best regards

    Daniel Augstburger

  5. ProtonMail Support

    Hi Daniel,
    Sorry for the inconvenience. It looks like your account was fully created. Please try resetting your passwords.
    To reset your Login password please visit this link: https://mail.protonmail.com/help/reset-login-password
    To learn how to reset your Mailbox password please visit this link: https://protonmail.com/support/knowledge-base/resetting-mailbox-password/

  6. mn

    hi
    in protonmail:
    there is text align center
    but there is not rtl direction.

  7. Marcela Chacón

    I can’t log into my second account too. My account email is: marchr99@protonmail.com, I can log in.
    And also in the first one: marcela.chacon@protonmail.com

    I think is too strange. I also gave marcela.chacon@gmail.com as my first recovery email. Please cheek it. My name is Marcela Chacón. Please help me.

    Thanks a lot.
    M.

  8. ProtonMail Support

    Please contact us on contact@protonmail.ch or via the Report bug button.

  9. TM

    Hello, I started having a problem with the IOS mobile app today. The message content is not downloading and I’m getting the error message 503 – service unavailable. Please fix.

  10. ProtonMail Support

    Please contact us on contact@protonmail.com or via the Report bug button.

  11. giselegrana

    Why can’t I have it in French?

  12. ProtonMail Support

    We are planning to support multiple languages in the near future.

  13. Cori

    Why can’t I access older emails?

    I can only access emails on the first page, and nothing prior. This is NOT useful.

    I need to be able to scroll back through the emails I have received previously to those on the first page. I have used a number of webmail services in the past, and this is the first time that I am having to ASK to access earlier emails – this has always been automatically included in the past. Is there a reason why you have left it out?

    Thank you,
    CoriRzecz

  14. ProtonMail Support

    Only 50 messages/conversations are displayed per page. You can go to the next page via the left/right buttons in the top right corner, where the page indicator is located.

  15. Sara Regan

    Hi there!
    I sent an email to a functioning address at hotmail and it was returned but I have no clue why.
    Regards
    Sara

  16. ProtonMail Support

    Please contact us on contact@protonmail.ch or via the Report bug button.

  17. Gualterius

    I just have installed your Android app on my LG G3. I’m pretty sure about username & password but the app returned me an error (Invalid username or password). May it be because the default domain is “protonmail.com” while mine instead is: “protonmail.ch”?

  18. ProtonMail Support

    Please contact us on contact@protonmail.ch or via the Report bug button.

  19. Anon

    I signed up for a craigslist account but now I can’t receive my emails. Is something going on with them? Like why can’t people really reply back to the ad for items online on their website?

  20. Ken Nickerson

    hi! i ordered and setting up for 2 domains (dtaz.com and ibinary.com). dtaz.com is ready, and so i setup the 4 individual accounts for the team. i cannot figure out how to send them their id/logins to get setup? where is that done? i only have 4 users now, but each should be able to see their mail, change passwords, etc… please help, we have been without mail for the move since yesterday. thank you, ken

  21. ProtonMail Support

    At this moment, you cannot setup separate mailboxes and passwords for the custom domains addresses. Also, you cannot add your custom domain on multiple premium ProtonMail accounts.

    We are working on adding these features in the near future.

  22. Anonymous

    I want to donate but when I click the link to pay with paypal, it sends me to the inbox.

  23. ProtonMail Support

    Sorry to hear that. Can you please send us an email on contact@protonmail.com with more information about this issue?

  24. Jeanne conte

    Someone set up a proton email account with the name of my website. I own the domain
    Jeanneconte.com. I did not set up this account. Someone has been hacking into my accounts. I need to know who set this account up. This is illegal.

  25. ProtonMail Support

    Hi,
    Can you please send us all the details at contact@protonmail.com?

  26. Protonmail user

    Dear ProtonMail Team,

    1. Why do you utilize cell phone numbers when registering a new account?
    2. Why do you send SMS text (account activation code) with words indicating that the SMS was sent from ProtonMail or on behalf ProtonMail. It’s very insecure to add additional information rather that only activation code. Please, remove unnecessary information.

  27. ProtonMail Support

    For more details please contact us on contact@protonmail.ch or via the Report Bug button. You can read more about Human Verification on this link https://protonmail.com/support/knowledge-base/human-verification/

  28. Kalimero

    password recovery to secondary email doesn’t work.
    Trying to get fresh new mail created in Proton to work, and doesn’t accept login/pass created.
    Doesn’t retrive login with correct secondary email.
    Please help

  29. ProtonMail Support

    Please contact us on contact@protonmail.ch or via the Report Bug button.

  30. Rainer Boegner

    I get the message “Undelivered Mail Returned to Sender”. His email address is: ”
    mouradelsheriei@hsbc.com“. How can i solve this issue. Thanks for your support.

  31. ProtonMail Support

    Please contact us on contact@protonmail.ch or via the Bug Report button with the details about this.

  32. Donna

    I keep getting the error message ” no connectivity detected. How do I fix this?

  33. ProtonMail Support

    Please try contacting us through the report bug button.

  34. FWitmond

    I keep getting the ‘notification option’ pop-up. Every time I select that I don’t want it but it keeps coming back. How to stop it?

  35. ProtonMail Support

    Can you please send us all the details to contact@protonmail.com?

  36. Anonymous

    When logging in with my second password the login box changed a bit and said something about losing all my data if I forget my password and asked me to type in “Danger” to the password box. I did not do it because it looked like a scam.

  37. ProtonMail Support

    Hi,
    Resetting your Mailbox Password is permanent, and will render all encrypted messages in your inbox. By entering the word Danger you agree that all your old messages will stay permanently encrypted.
    For more information please visit this link: https://protonmail.com/support/knowledge-base/resetting-mailbox-password/

  38. John

    Hello, could you help me please, I have emptied everything in the trash bin and it has deleted the emails I had labled…
    please tell me there is a way on undoing my mistake?
    John

  39. ProtonMail Support

    Unfortunately, once you delete the messages there is no way of retrieve them back.

  40. Dinitro

    Can’t log in! “Too many recent invalid login attempts” But ALL my recent login attempts have been successful as normal; there haven’t been any unsuccessful ones. And if there had been (such as someone trying to hack my account), blocking me from accessing it with my legitimate passwords surely doesn’t help me.

  41. ProtonMail Support

    Sorry to hear that. You will be un-banned in the next few hours. Can you please try again later?

  42. R. Hardy

    Does Protonmail *not* work with certain Firefox addons, or versions of Firefox? Because I can login, and send emails, but I can’t see any emails in my SENT or INBOX (4) ‘folders’ even though there should be messages there.

  43. ProtonMail Support

    ProtonMail works with most modern browsers. We recommend you use the latest versions of your browser for maximum security. Can you please contact us if you are experiencing any issues, at contact@protonmail.com or use the Report Bug button?

  44. Ayax

    Please teach me how to stop undesirable messages

  45. ProtonMail Support

    Hi,
    To learn more about our spam filtering, please visit this link: https://protonmail.com/support/knowledge-base/spam-filtering/

  46. akawaka

    How can I set up subfolders (subjects/contacts) within my In box, or just add extra folders?

  47. ProtonMail Support

    Hi,
    Unfortunately, we do not have option for creating folders at this moment. You can use labels to tag your messages: https://protonmail.com/support/knowledge-base/creating-folders/

  48. srvroman666

    sylpheed setting pop3 incoming messages,smtp outgoing messages????????????????

  49. akawaka

    Sorry to ask again!
    How can I set up subfolders (subjects/contacts) within my In box, or just add extra folders?
    It would be helpful to be able to sort mails out according to Subject at least! Thanks!

  50. ProtonMail Support

    Hi,
    We do not have option for creating sub-folders at this moment. You can use labels to tag your messages: https://protonmail.com/support/knowledge-base/creating-folders/

    We are currently working on auto-filter on labels.

  51. Lind Hutton

    How do I view email content on a mobile browser which happens to be Safari/IOS? Presently I am getting encrypted emails from a physician that I cannot decrypt via IOS/Safari mobile because the screen has no active buttons on the IOS device. Although I have opened/stablished a mobile mil account (grabbing at straws) I do not want to establish a new email address with the ProtonMail sender. Basically I want the ProtonMail senders email to my Outlook acct accessible on a PC and mobile/IOS device. For what it is worth I have not attempted to decrypt an email on a larger IOS device like an iPad.

  52. ProtonMail Support

    Hi,
    Can you please try to contact us from the report bug button? Please include a screenshot from your problem.

  53. ProtonMail

    Your web-based e-mail login hangs after entering the decryption password. I will not take “use a different browser” as acceptable. I use firefox stable, developer, and alpha being that the central intelligence agency bought sun microsystems (owner and developer of java and javascript) with it’s company oracle, and has weakened the language for exploiting it’s security. I sandbox windows in more secure operating systems and will advise you of the flaws in your security starting with the previous facts stated alone. I expect at the very least a solid reply regarding everything stated. People is this the type of Computer/Network Security Administration you trust your privacy with? Not even a reply to mathematically verified facts? I cite PHD Charlie Miller’s skills as well. https://www.secureworldexpo.com/charlie-miller
    Moderators have cowardly deleted 3 posts pertaining to this topic without a reply. Shills.

  54. ProtonMail Support

    For assistance please contact us on contact@protonmail.ch or via the Report bug button.

  55. Anonymous

    Hi ProtonMail,
    I would like to create an account.

    Screen “Are you a human”:
    – ReCaptcha: just “loading…”, waiting and waiting and nothing else…
    – SMS: Never received the SMS
    – Email: I received the code; then typed the code but an error appeared on the next screen – point 1/5 (before the account creation). So I restarted the process, but now protonmail does not want to send me another email on my email adress (“Email verification disabled for this domain name”).So I used my second email adress and now I have the same result.

    So YES I’m a Human and I can’t create an account on ProtonMail !!!

  56. ProtonMail Support

    Sometimes the settings of the browser may interfere with the creation of the account. If you need assistance please contact us on contact@protonmail.ch

  57. Buggy

    The “Report A Bug” button (URL:https://mail.protonmail.com/#) doesn’t work, nothing happens when clicking on the drop-down option for bug reporting.

    What I wanted to report is as follow:
    Hardened browser with restricted web site font dowloading setting (fingerprinting issue) doesn’t allow those tiny “@font-face” (aka. font icon) icons next to a text/button to show up, instead a tiny box with a HEX digit inside it appears.
    It’s something according to this Mozilla support pos which solved my problem:
    https://support.mozilla.org/en-US/questions/979088

    ps. I agree with the previous post, I did also chose “ReCaptcha” to verify as Human but it got stuck with “loading…”, the other options worked though for me.

  58. ProtonMail Support

    If you need assistance you can contact us at contact@protonmail.ch or via the Report bug button. We will look into your comment.

  59. Sean

    Invalid token login failure. Results in erased login and finger print. Tried to manually log back in. Info stayed for 24hrs or less and problem repeated.

  60. ProtonMail Support

    Sorry for the inconvenience. We are working on fixing this problem.

  61. Chris Vickers

    I have had problems logging in, problems with trying to type my text in, and it seems like proton mail isn’t doing anything. You can cancel my account. I AM VERY DISAPPOINTED !

  62. ProtonMail Support

    Hi Chris,
    Sorry for the inconvenience. Did you contact our support team. Can you please write us at contact@protonmail.com?

  63. Stephen

    I have tried several times to change my passwords. I have been able to change my log in password. I have tried several times to change the mail box password. Each time I have tried it won’t let me do it. I believe my account has been compromised.

    Please fix the problem.

    Stephen

  64. ProtonMail Support

    Please contact us on contact@protonmail.ch or via the report bug button.

  65. Heatherk

    Cannot login. Username and Password is correct but I receive it is incorrect. My friend is having the exact problem this morning. Are you have technical issues this morning or is an update happening?

  66. ProtonMail Support

    Please contact us on contact@protonmail.ch or via the report bug button.

  67. Heatherk

    Still cannot login. I had security issues with a previous server so I am a little uneasy that my account again could be hacked. I listed an email address that I will temporary use to have communication with you. Thank you for your help, Im hoping its just a connection issue (ive tried on my phone and desktop)

  68. ProtonMail Support

    If you experience any issues please contact us on contact@protonmail.ch or via the report bug button.

  69. anonymus

    unable to view messages in injbox etc

  70. ProtonMail Support

    Please contact us on contact@protonmail.ch or via the report bug button.

  71. Chris Palmer

    Dear Colleagues,

    I’m having a problem with proton mail as it is showing my account has been disabled.

    I mailed my queries to contact@protonmail.ch but i had received a response to check at Report Bug.

    I had waited for 96 hours, but still i couldn’t login to my account as it still showing that my account has disabled.

    Kindly help me out to sort out mu issue as I’m unable to contact my colleagues and missing my contacts.

    Your support would be appreciated.

    Regards,
    Chris

  72. ProtonMail Support

    Please write to abuse@protonmail.ch.

  73. BitProphet

    There is a hacker kidnaping a domain of a mutual donation community, and using an ProtonMail acount to threaten people and ask for a payment to give back the control of the site. Where can I report this criminal activity?

  74. ProtonMail Support

    Please report this with all relevant details to abuse@protonmail.ch.

  75. Torero

    Tor onion site for protonmail is down; when could I expect it to be up again (I rely on it to access my e-mail)

  76. Christopher Fernandez

    Unable to login to my account. “Incorrect login credentials”..

    My credentials are valid. In case they werent, I tried a couple other pws to no avail. How can i access my account?

  77. ProtonMail Support

    Please contact our support team at contact@protonmail.com or using the support form at https://protonmail.com/support-form.

  78. Art

    Hey guys, this may not be a bug, but I still want to know the answer to this phenomenon. So, let’s say that I want to create an account by the name for example: artvandelay@protonmail.ch or artvandelay@protonmail.com, the system says (obviously) in both cases that the username is taken already. Then, when I try to send an email from a different existing protonmail account to artvandelay@protonmail.com, the system says ‘letter sent’ (hence the account is really live) but when I try to send an email to artvandelay@protonmail.ch, how come the system says that the account does not exist?

  79. ProtonMail Support

    When an account is created using the .com domain, the same address with .ch is reserved for the user that created this account (and vice versa, when creating a .ch account, the .com address is reserved), in case they upgrade and want to add it as an alias. This is why both options are unavailable if you try to create an account with the same username.

  80. Peter Sobek

    did you stop sending notifications for incoming mails ?

  81. Anton

    After startup of the android app I get the following message (dutch): ch.protonmail.andorid.coreProtonmailApplication kan niet worden uitgevoerd yonder Google Play-services, die niet worden ondersteund op je apparaat.

    I do not have Google Play services and I do not intend to do. Other apps work flawlessly. After clicking ok the app works. Is it possible to make an app thats independent of Google Play? It seems strange to me that a privacy loving service like Protonmail is dependent of an privacy denying company like Google,,,,

  82. ProtonMail Support

    We currently utilize Google Play to implement push notifications. We will try to find other ways to support push notifications in the future.

  83. Pablo Vivanco Jara

    I do not use adblock I only use google chrome. What browser do you recommend? Other accounts do not let me use without having VPN says that I have VPN is that account I have linked to this account.

  84. Melori

    Messages from “sent” folder disappeared. I didn’t delete any messages, and have enough free space (my mailbox is only 10-15% full). Is there any chance to see what happens? Maybe advanced logging or something else (i watched authorization logs, but i didn’t see any suspicious activity)? I thought about setting “selfdestruct messsages” , but i and my partner don’t use this option. Could you help me?

  85. ProtonMail Support

    Please contact our support team at contact@protonmail.com or using the support form at https://protonmail.com/support-form.

  86. Juanjo

    Un usuario se esta dedicando a estafar a españoles con esta direccion (address hidden), pueden revisar su mail y lo veran, es un pirata informatico que vende television pirata. Usa su mail para que la policia no le pueda encontrar.

  87. ProtonMail Support

    Please report this user with all information you have available to abuse@protonmail.ch.

  88. Rogers Acosta

    me podrian explicar para que sirve el proton VPN y no me dejen link por favor

  89. ProtonMail Support

    Please contact the ProtonVPN support team at https://protonvpn.com/support-form.

  90. Anonymous

    Create free account does not work on the web App cause Captcha code NEVER appears. So that’s it’s impossible to finish creating it.
    Is it done on propice ?

  91. ProtonMail Support

    Please contact our support team at contact@protonmail.com or using the support form at https://protonmail.com/support-form.

  92. Waqas

    Hi…. i cannot receive email form past 1 month from no_reply@hotcrypto.com please check it out and fix it the email is very important because email has my login code.. Thanks

  93. ProtonMail Support

    Please contact our support team at contact@protonmail.ch, via the report bug button or using the support form at https://protonmail.com/support-form.

  94. William

    I cannot download and open any attachments sent to me

  95. ProtonMail Support

    Please contact us at contact@protonmail.ch, via the report bug button or using the support form at https://protonmail.com/support-form.

  96. Gui

    Hi,

    I am on IOS (last version: 11.2.5) and i can’t open the app anymore ?? Do you work on that ?

    Thanks for your job

  97. ProtonMail Support

    Try uninstalling the app and reinstalling it from the App Store.
    If you need further assistance, please contact our support team at contact@protonmail.com or using the support form at https://protonmail.com/support-form.

  98. Daniel Mart

    Stop logging me out
    Now I can’t get into my email and can’t reset it

  99. ProtonMail Support

    Please contact our support team at contact@protonmail.ch, support@protonmail.ch or using the support form at https://protonmail.com/support-form for assistance.

  100. Justin

    I am having much trouble with using you as my email provider and so much CON-CERN that this is a safe option only after reading all the issues most of the users have also commented here… I have been using (hidden) as my email and it’s what I used as my user ID on a site which I paid to have a membership with and I seem to have forgotten my pass to said site due to becoming reliant on my device to remember my password for said membership…. I just got a new phone and am so excited to finally be caught up to the awesome technology we have today, I digress.. it’s very frustrating that I knew my password for my ProtonMail account and when I tried to log in on my new device it told me that it doesn’t match your records.. so.. I used my recovery email and changed it… well…. I know what I changed it to and now that one doesn’t match either and I’ve tried this a few times hoping it was a user error… I’m not too bright I admit… This is making me angry now because I paid good money for my membership on said site linked to my ProtonMail user name and well… I can’t regain access to that account now too and feel this won’t get fixed… I’m very frustrated to say the least and my CON-CERN is causing me to build resentments I do not wish to have.. Very displeased to say it politely.

  101. ProtonMail Support

    Please contact our support team at contact@protonmail.ch, support@protonmail.ch or using the support form at https://protonmail.com/support-form.

  102. Whip

    I had 2-phase password enabled. I logged in this morning and too my surprise, NO REQUEST FOR AUTH!!!!! So i went into settings to enable it once again. I now have 2 authenticator numbers which none of them work!!!!! WAHAHAHAHAHAHA. Mailbox ******!

  103. ProtonMail Support

    Please contact our support team at contact@protonmail.ch, support@protonmail.ch or using the support form at https://protonmail.com/support-form for assistance.

  104. Anonymous

    Hi @protonmail I have no other means of contacting protonmail so I’m having to post here.

    I need a huge a favour to ask; about a month ago my subscription was running out and I was wondering whether having a premium subscription would benefit me seeing as I didn’t optimize most of the features. I waited till that last day before I downgraded and my account continued to work fine with some of the feature inaccessible which was understood, whereas folders and labels remained like I was told but several days or maybe a week later a notice appeared only allowing me access to the Payments section with a small fee, I’d gladly pay the fee but my Electrum wallet was playing up with a 12-word issue and I can’t seem to recover my coins and I’d like to subscribe to the premium package in the same manner I did last time.

    Would you kindly reopen my account and I’d happily purchase a premium account shortly afterwards. Maybe a week or so later.

    Thanks

    P.s your welcome to delete this comment afterwards

  105. ProtonMail Support

    Please contact our support team at contact@protonmail.ch, support@protonmail.ch, via the report bug button or using the support form at https://protonmail.com/support-form with an alternative address for assistance.

  106. Brian F

    Trying to download multiple attachments to a single email. I inadvertently selected do not allow multiple downloads. This is after it worked previously. How do I reset that indicator?

  107. ProtonMail Support

    This option is set within your browser, not ProtonMail. You can contact our support team with an explanation of your issue and which browser you’re using at contact@protonmail.ch, support@protonmail.ch, via the report bug button or using the support form at https://protonmail.com/support-form, and we will do our best to help.

  108. Ember AR Leona

    I cannot contact you guys since I cannot log into my email also your form to report bug says invalid entry so I am not sure you are getting my bug reports. I cannot even close my account. Did your new login system get rid of >< some symbols now I cannot decrypt my password. Also after getting past the first password I still cannot contact you or close my account. The old login page doesnt work either. I am going to buy new business cards instead of donating to you guys. PS I cannot even get a response from you because I cannot log in to check my email.

  109. ProtonMail Support

    If you are having trouble logging in to your ProtonMail account, please contact our support team at contact@protonmail.ch, support@protonmail.ch or using the support form at https://protonmail.com/support-form using an alternative email address and we’ll be happy to assist you.

  110. Ember AR LEONA

    I figured you guys really have terrible support I cannot contact you it says invalid input also now my decryption password does not work. So Since I have to get another email address to contact you guys why dont just let me close my account And I will not contact you from my new email address.

  111. ProtonMail Support

    Sorry about the inconvenience, all services were restored earlier this morning. We had a failure in one of our systems which unfortunately was not detected quickly. All data is safe and no emails were lost. We have taken steps to prevent this sort of incident in the future.
    If you need any assistance and cannot access your ProtonMail account, we will need another address to contact you at in order to assist you. You can create a new ProtonMail account and contact us from that address and our support team will do their best to help you.

  112. Mike

    API Server not reachable with the iOS app

  113. Alberto

    Error message 503. Deleted it and reinstalled. Still same

  114. Yar

    The login page doesn’t work in either web or mobile version.

    In the web version it says: “503 Service Unavailable
    No server is available to handle this request”

    I’m not sure you are getting my support requests

    What’s going on?

  115. protonmail user

    Your email service has been down. Your status page says it’s operational. There are no announcements on your Twitter or Reddit or blog. What is going on?

  116. ProtonMail Support

    Sorry about the inconvenience, all services were restored earlier this morning. We had a failure in one of our systems which unfortunately was not detected quickly. All data is safe and no emails were lost. We have taken steps to prevent this sort of incident in the future.

  117. Noname

    Dear Sirs
    Today 15th of March 2018 I have faced trouble with logging in my account
    Trying to log in each time I, ve get message
    503 Service Unavailable
    No server is available to handle this request.

    Is it technical problem on your servers or problem with my Mac?

    Hope to hear you soon

  118. James

    I can’t use my email or contact support? I can’t use the app or the web mail. I can’t even get to the screen to login.
    It says “API Server not reachable…”

    ????

  119. ProtonMail Support

    Sorry about the inconvenience, all services were restored earlier this morning. We had a failure in one of our systems which unfortunately was not detected quickly. All data is safe and no emails were lost. We have taken steps to prevent this sort of incident in the future.

  120. Iconiccera@protonmail.com

    I cannot access any of my emails and I am a paying client. It states an error message 503 Server Unavailable.
    Please help. Thismismthrough the web version of your site and I have iOS with a safari browser. I have never had this issue before and need to access my emails for work. Thanks

  121. ProtonMail Support

    Sorry about the inconvenience, all services were restored earlier this morning. We had a failure in one of our systems which unfortunately was not detected quickly. All data is safe and no emails were lost. We have taken steps to prevent this sort of incident in the future.

  122. Nic

    Hi Protonmail team,

    At first, thank you for everything you do !
    My android app is v 1.8.1 and auto completion of contact in destinator field when i send a new mail doesn’t work, whereas it works in the web app.
    I saw a note from Protonmail saying this specific bug should have been fixed in v 1.8.0.
    Do I have to downgrade to 1.8.0 ? Is the bug also corrected in 1.8.1 ? FYI I successfully imported ~2500 contacts and no one work.
    Staying available for more details.
    Thanks in advance,

  123. ProtonMail Support

    Please try updating the ProtonMail app to the latest version. If you are still experiencing the same issue, please contact our support team at https://protonmail.com/support-form.

  124. Frances Morris

    I notice if I send a message with attachments I can only view the attachments in the sent file once – if I go back to look at them a second time, they are unopenable.

    Also, I am a bit concerned my incoming messages being very delayed in arriving – they often arrive with the previous day’s date on them.

  125. ProtonMail Support

    Please contact our support team with more details at https://protonmail.com/support-form.

  126. Rob

    I sent an email to myself and I received this warning when I hit my inbox. Also all the sudden today I was not receiving any new emails. I checked spam and all emails. Eventually I closed everything and restarted my computer. After that they all showed up in my all mail box? All of the senders have always only been sent to my inbox? But wait it gets weirder. So you would say that it was my MacBook, maybe I had too many things open (I always do:), but neither of my cell phones, a LG Stylo 3 and a iPhone X had updated either?? And then I am here wondering if anything is connected?? All I know is I missed two very important emails during that time. I might have to go back to 365 office and I don’t want to. Please help. Here is the message.This email seems to be from a ProtonMail address but came from outside our system and failed our authentication requirements. It may be spoofed or improperly forwarded!

  127. ProtonMail Support

    Please contact our support team at https://protonmail.com/support-form and provide any additional info that is required.

  128. Ricky Kise

    Your sign up link does not load – May 9, 2018 @ 17:00 Eastern time usiing firefox and linux

    tried earlier today with IE and windows 10

  129. ProtonMail Support

    Please contact our support team at https://protonmail.com/support-form for assistance.

  130. King Alpo

    im trying to pay my bll on my account but i only have bitcoin and the balance is like $2 what can i do

  131. ProtonMail Support

    You should be able to select Bitcoin as the payment method when clicking the PAY button for the invoice in Settings > Payments.
    If you need any assistance, please contact our support team at contact@protonmail.ch, via the report bug button or using the support form at https://protonmail.com/support-form.

  132. Anonymous

    How come I’m not receiving any emails? It been two hours since it was sent?

  133. ProtonMail Support

    Please contact our support team at contact@protonmail.ch, support@protonmail.ch, via the report bug button or using the support form at https://protonmail.com/support-form.

  134. Ronald Obvious

    Whenever I attach a photo inline or as an attachment, it rotates the image 90 degrees to the left. This happens with inline as well as normal attachment

  135. ProtonMail Support

    Please contact our support team at contact@protonmail.ch, support@protonmail.ch, via the report bug button or using the support form at https://protonmail.com/support-form.

  136. Anonymous

    On attempt to buy: “Javascript is required. Please enable Javascript and reload this page.”

    At Request help: “Javascript is required to send us a support request.
    You can also email us: support@protonmail.ch

  137. ProtonMail Support

    Javascript is required for ProtonMail to function correctly.
    https://protonmail.com/support/knowledge-base/javascript-session-storage-cookies/

  138. ritik

    please do NOT DELETE MY ACCOUNT,, ALL MY IMPORTANT DATA IS STORED PLEASE DONT,,,,,

    when i tried logging in from [redacted]@protonmail.com it said scheduled for deletion,,, PLZ DO NOT DELETE ITS RLLY IMPORTANT

    its rlly important for me

  139. ProtonMail Support

    If you have deleted your account by mistake, please contact our support team using the support form at https://protonmail.com/support-form, via the report bug button or at contact@protonmail.ch and support@protonmail.ch for assistance.

  140. Carlos Font

    Hi. Gentlemen protonmail, I report that when I login to the mail it indicates that it is not my password and it is invalid, I would like that solved this situation, to be able to change the password .. I also do not remember the alternative email to recover password … thanks .

  141. ProtonMail Support

    Please contact our support team using the support form at https://protonmail.com/support-form, via the report bug button or at contact@protonmail.ch and support@protonmail.ch.

  142. SCOT B.

    My ACCOUNT HAS BEEN HACKED.

  143. ProtonMail Support

    Please contact our support team using the support form at https://protonmail.com/support-form, via the report bug button or at contact@protonmail.ch and support@protonmail.ch.

  144. Negative

    So now you join the ranks of sites which require users to tie their identity to another identity; captcha verification is gone, and SMS/email/cash are the only options.
    Obviously, user privacy is no longer a priority at Protonmail.

  145. ProtonMail Support

    Captcha may be disabled at times if abuse is detected, but it should become available again later.

  146. Ron Albert

    whenever I open a new window on firefox , using free VPN i get this message: ” NO P2P TRAFFIC IS PERMITTED ON THIS SERVER Your connection has been automatically disabled because certain servers (such as free servers and servers with # higher than 100), don’t support P2P traffic. If you wish to use P2P applications with ProtonVPN, please upgrade to a paid plan. ProtonVPN paid plans have special servers for high performance P2P which are designated by the icon in ProtonVPN clients and dashboards. To restore your current connection, wait 5 minutes or disconnect and reconnect to ProtonVPN. Disallowing P2P traffic on free servers is necessary so that ProtonVPN Free can support as many people as possible. Thank you for your understanding.”? I am not using a P2P I am using a browser?

  147. ProtonMail Support

    Please contact the ProtonVPN support team at https://protonvpn.com/support-form.

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