Resetting your password

This article is for those who have forgotten their password and wish to reset it. If you know your password and simply want to update it, please follow the instructions here.

Important notice about password reset

Because of the encryption we use to protect your data, resetting your Login password in ProtonMail is different from other, less secure email services. Your password is used to decrypt your emails, and we do not have access to it. Therefore, if you forget your password, you will lose the ability to read your existing emails. If you reset your password but later remember your old password, then it is possible to restore your emails by following the steps here.

The default password setting in ProtonMail is one-password mode. But some legacy users and those who have opted in to two-password mode use a first password to log in to their ProtonMail account and a second password to decrypt their Mailbox. If you forget your Login or Mailbox passwords and reset either of them, your existing emails will become unreadable and your account will revert to one-password mode. However, if you know your Mailbox password or remember it later, you can restore your encrypted Mailbox by following the instructions on this page.

Resetting your password

If you forgot your Login password, click on the “Need help” button. If you are a two-password mode user resetting your Mailbox password, click on the “forgot password?” button on the Decrypt Mailbox page.

 

Click on the “Reset password” button. (Those resetting their Mailbox password will skip this step.)

 

 

On the reset password page, enter your username and recovery email and click on the “Reset password” button.

 

 

“Confirm” that you would like to reset your password.

 

We will send an email with the reset code to your recovery email address. Please be sure to check for this email in your spam folder if you don’t see it in your inbox. Meanwhile, do not close the reset page, or you will void the recovery code we sent and you will need to repeat the recovery process.

Enter your recovery code and click on “Reset password”.

You will then be shown a warning message informing you that resetting your password is permanent and will render all encrypted messages in your inbox permanently encrypted. This means that you will be able to see the emails in your Mailbox and their metadata (sender, subject, etc.). But you will not be able to see the body of the messages or any attachments.

Once you understand that this step is permanent please enter the word “DANGER” with capital letters and click on the “Reset” button.

Enter your new password twice and click on “Reset password”.

You now have a new ProtonMail password. For two-password mode users, your account has been reverted to one-password mode.