How to reset your Proton password

This article explains how to reset your password if you no longer have access to it. If you know your password and simply want to update it, follow the instructions here

Important notice about password reset

Your password is used to decrypt your emails and other data. Proton does not have access to it. If you forget your password, you will lose the ability to read your existing emails and access saved data. 

You can regain access to your Proton account only if you remember your previous password by following these steps

The default password setting in ProtonMail is the 1-password mode. If you use the 2-password mode with one password to sign in to your ProtonMail account and a second password to decrypt your mailbox, changing either of these passwords will revert your account to 1-password mode. It will make your emails unreadable.  Similar to the 1-password mode, if you know your mailbox password or remember it later, you can restore your encrypted emails by following these steps.

Resetting your password through your recovery email address

1. If you have forgotten your password, select Need help? when signing into Proton. 

2. Select Reset password.

3. Enter your ProtonMail email address or username and click Next.

4. Enter your recovery email address and click Send code.

5. Enter the code that was sent to your recovery email address and click Reset password.

Resetting your password through your recovery phone number

1. Select Need help? when signing into Proton.

Signing in

2. Select Reset password.

3. Click on the Phone number tab. Enter your phone number and select Send code.

4. Enter the code sent to your recovery phone number. You should now be able to reset your password.