How to set up a custom domain?

[ProtonMail Business is currently available as a limited technical preview for ProtonMail visionary users, full Business support is coming soon.]

You can set your custom domain to be used with ProtonMail to create a truly personalized secure email experience.

Once you have acquired your own domain and upgraded to a premium ProtonMail plan, you can go to Settings -> Domains to add your domain.

 

Custom domains on ProtonMail

 

After adding the domain name, you can follow the setup wizard, which involves changing your domain’s DNS records. Once you have completed the required steps (Verify, Addresses, and MX), you will be able to send and receive emails in your account using the custom domain addresses that you have set up!

We recommend setting up Anti-spoofing on your custom domain for added security, and for preventing your address to be abused.


Below are some additional articles to assist you while setting up ProtonMail Business accounts:

[You are currently here] Step 1: Setting up Your Domain(s)

Step 2: Creating your Organization

Step 3: Setting up Members(s)

 

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43 Comments

  1. LMQ

    Please document how to use the SAME custom domain within MULTIPLE ProtonMail accounts.

    My situation is a small company whose email will be hosted on ProtonMail. So we want Alice@company.ch, Bob@company.ch, etc.

    Great product!

  2. Palle

    Tempted by this option really. But how would I import mails from another account? Normally it’s easy via a normal mail client and a POP3 or IMAP account, and then drag and drop messages to upload old messages?

  3. What if I already have mailboxes in my hosting plan and only want to host some mailboxes within Protonmail ? is it possible ?

  4. A

    YES = Please document how to use the SAME custom domain within MULTIPLE ProtonMail accounts.

    i already have a pro account, but for some reason only i can be able to have various email addresses on our custom domain instead of others within the company who already have proton mail accounts.

    could you please, PLEASE get this documentation up, LMQ asked for this a whole month ago and there hasn’t even been a response on here from you guys!

  5. Anonymous

    SO agree with LMQ @ top here… Multiple accounts managed from one like Googla Apps but Encrypted and EU 🙂

  6. Trey Bradford

    I want to transfer a domain from godaddy to protonmail.com. The domain is http://www.supertrucker3000.com Can you direct me where to go and what to do ? I want to TRANSFER a DOMAIN to ProtonMail.com

  7. digger

    Yes, my situation is similar to LMQ’s. I have a custom domain for my household. How can I set up so each user has their own login?

  8. Ray

    Any update on “SAME custom domain within MULTIPLE ProtonMail accounts” ?
    That´s the feature many users need now….

  9. EZ

    First I need a Custom Domain name, how do I get such a name? Please add to the page.

  10. Tried to add my custom domain asdf@lanova.biz and it said that the domain was invalid. Are there a list of domains that are invalid? The reason I bought premium was to be able to add my own domain… If it doesn’t work I’ll have to look for a different solution

  11. Tommy

    “Please document how to use the SAME custom domain within MULTIPLE ProtonMail accounts.

    My situation is a small company whose email will be hosted on ProtonMail. So we want Alice@company.ch, Bob@company.ch, etc.

    Great product!”

    I am also very interested in this feature.

  12. Matt

    Ditto regarding multiple accounts on the same domain. Would like to switch for family mail domain.

  13. JAG

    No one appears to have answered this very basic questions: can a custom domain be shared between multiple users on ProtonMail? such as a small company, or a family shared domain. Or will the custom domain be exclusive use to the one individual’s account

  14. Eli

    I would like it to be the same as in gmail:

    1. login to my domain provider/manager
    2. set a forward to my proton mail account
    3. in proton mail there would be an option to send “from” one of my other email accounts, and verify it is mine by sending to that email with a verification number/link
    4. from then on I can choose to send email “from” this email address

    I am not happy with paying $50-60 a year for this feature when proton mail just allows a different “from” email address each time and do no other work for that $50-60 ongoing cost

    This is a deal breaker for me because I have all of my emails sent to/from the email of my private domain (for this exact reason – so I can switch email providers without switching email addresses), so without this I have to tell every company and person I have ever kept contact with to change my email address to my proton email address….

    I really love the interface, and the security and what you stand for and provide, but
    – without free email aliases as described; and
    – without 2 factor authentication
    this can not be something I am able to use.

    Would be great if these became available in the future.

  15. ProtonMail Support

    For now the custom domain addresses can only be used by the ProtonMail account that it has been added to. There are no different login credentials for the addresses you add. We are working on adding sub users and a business premium plan in the future.

  16. ProtonMail Support

    Hello, at this moment you cannot add your custom domain on multiple premium ProtonMail accounts. We are working on adding these features in the near future.

  17. Valdemar

    I’m in the same camp as previous posters, however, I’d like to see the following combination of features for all users

    – 2FA or at least TOTP support (e.g. SMS, RSA token, Google Authenticator, Authy Account etc.)
    – Account Login Restrictions (e.g. IP Address locking)
    – PGP/GPG Private Key management functions, to allow for exporting keys, key rollover, and eventually accessing ProtonMail using IMAP (fat) clients with PGP/GPG plugins to parse the encrypted payloads

    and features for custom domains:

    – Principle Account with either managed sub-accounts or authenticated account to domain alias mappings to share custom domain names (user1@custom.domain authorises alias of user2@custom.domain -> custom_user2@protonmail.com)
    – Custom domain-only users with user principles within domain (user1@custom.domain instead of custom_user1 with aliases applied)
    – Consumption of external Authentication Tokens (e.g. OAUTH or SAML) instead of the Login password
    – Restrictions to enforce user account access only via a private WebClient instance (WebClient client certificate validation or Referrer checking depending on the browser access/WebClient data pathways)
    – Catch-all mappings and unlimited aliases as the default for custom domain names so you can create (for example) firstname@lastname.custom.domain and *@firstname.lastname.custom.domain

  18. ProtonMail Support

    Hi,
    Unfortunately at this moment, you cannot use the same domain on multiple ProtonMail accounts. This feature will be available in the near future.

  19. ProtonMail Support

    We do not host domains, you need to have the domain on a registrar, and you can use it with ProtonMail. For more information you can contact us on contact@protonmail.ch or via the Report bug button.

  20. ProtonMail Support

    At this moment we do not support sub users, which means that you can’t have different login credentials for the addresses you add. We are working on adding this feature in the future.

  21. ProtonMail Support

    In order to set up a custom domain, you need to own one. At this moment we do not provide and host any domains.

  22. Leonhardt Wille

    When will catch-all for custom domains be available? I just signed up for Pro and I’m disappointed that I now have to migrate back to GoogleMail, as I’m always using different name parts of my custom domain when I sign up for internet services (like some-spammy-newsletter@mydomain.com). The lack of this feature renders the service completely useless to me.

  23. ProtonMail Support

    Hi,

    Unfortunately, once the account is created we cannot change your address to .com.

    This is possible by upgrading your account to premium plan and create the .com address into your premium account.

  24. ROBERT

    NO MATTER WHICH PASSWORD I USE OF THOSE I USED WHEN I SIGNED UP I CAN’T ACCESS MY MAIL BOX. WHY? IT IS VERY FRUSTRATING.

  25. Will

    I am lost with the jargon. What is “DNS Records” and where do I access it, so as to edit it/them to what ever?
    The folks I have asked to assist me with both Tor & ProtonMail haven’t come across you fellas before and are skeptical of both. I’d like to think that you’re legit & reading reviews seems like you are. Trouble is, it seems that I have gotta go back to school to learn all this stuff. (Im in mid 50’s)
    If you can point me to a site or assist bit by bit, that would be appreciated.

  26. Viktoria

    Hello! do you provide your own domains to be set after “@”
    We just need addresses that deffer from each other

  27. shirley

    I m totally new to protonmail. Just need a secure mailbox for my small company.

    I used WIX.com for my domain.

    However I didn’t find any information required to change the DNS records. Can anyone help?

    TXT (Text) + Add another
    SPF + Add another
    SRV + Add another
    MX (Mail Exchange) MX records can be edited from the Mailboxes Settings
    NS (Name Servers) NS records are not editable

  28. ProtonMail Support

    We do not offer hosting our own domains. We will consider thid in the future.

  29. Ken

    Hello, we have our own hosting provider and the registrar OnlyDomains only delegates to the hosting DNS. Our MX records are with the Hosting provider. This is where we would need to make the edits correct?

  30. Maciej

    I’d like to switch to ProtonMail from GMail but it seems I won’t be able to setup my work email address because I don’t own the domain. Is there any other way to add an email address to my ProtonMail account? In GMail all it took to use the “send as” feature was a verification email.

  31. ProtonMail Support

    For now this can’t be done. You need to own the domain, to be able to send messages from that address.

  32. David

    Great product but still waiting on the sub-accounts feature. Not practical to move domain MX records for one user which then deprives all others of their mailboxes.
    Would be happy to pay plenty for this feature as I’m sure would many other small businesses.
    You mentioned in this thread you were adding it ‘very soon’ six months ago.

    Also, a .NET API would be a huge help as not only could my server send automated sensitive financial reports but it would allow 3rd party developers to create plugins for existing mail clients.

  33. Can I use a domain I own both for custom protonmail and to set up a website, I have access to my DNS

  34. ProtonMail Support

    Yes, that’s possible. Only the MX record needs to change to use your domain with ProtonMail.

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