Updating Your Password

Forgot password

If you forgot your password, type your username and recovery email on the reset password page to reset your password. Resetting your password will make it impossible to read your existing emails (due to the encryption that we use to protect your data). If you know your current password, please change your password instead of resetting it.

Important Notice for Legacy Two Password Mode Users

Note, if you are in the legacy Two Password Mode (i.e. you login with both a Login Password and Mailbox Password), resetting your Login Password will also make your existing emails unreadable. However, if you know your Mailbox Password, it will be possible to recover your existing emails after the Login Password reset. Instructions for restoring access to your encrypted messages can be found here.

Important: For Two Password Mode users, resetting either Login Password, or Mailbox Password, will switch you to Single Password Mode.

Change password

To change your ProtonMail password follow the steps listed below:

  1. Go to your ProtonMail Settings page.
  2. In the Password section, click Change Password to set a new password.

Important Tips to Avoid Losing Your Password

We STRONGLY RECOMMEND following these tips when setting a new password.

  1. Write down or save to a document, the new password that you set. Don’t rely only on a password manager to save it.
  2. After you enter your new password, click on show at the right of the password field so that you can view your password to verify that you typed it correctly.
  3. If you are copy and pasting passwords, make sure you have no extra spaces at the end, and make sure you copy the entire password. Due to the possibility of copy/paste errors, we don’t recommend copy and pasting when setting your password. Similarly, if you have problems logging in, try typing the password instead of copy/pasting it.

Creating a strong password

To keep your account safe, here are a few tips on how to create a strong password:

  • Use a different password for each of your important accounts, like your email and online banking accounts. Choosing the same password for each of your online accounts is like using the same key to lock your home, car and office – if a criminal gains access to one, they can break in to all.
  • Use a mix of letters, numbers, and symbols in your password.
  • Try using a phrase that only you know. For example, “My friends Tom and Jasmine send me a funny email once a day” and then use numbers and letters to recreate it. “MfT&Jsmafe1ad” is a password with lots of variations.

If you are having trouble logging into your account. Please see common login problems.

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