How to upgrade or downgrade your subscription

You can upgrade or downgrade your ProtonMail subscription plan at any time. If you downgrade your plan, prorated account credits are added to your account. If you upgrade your plan, any existing account credits will be applied towards it, or you can make a new payment. 

Learn more about the different ProtonMail plans

In this article we look at how to upgrade and downgrade your ProtonMail subscription plan.

How to upgrade your ProtonMail plan

Log in to mail.protonmail.com and go to Settings.

  1. In Settings, go to Dashboard -> Plans and prices.
  2. Select your desired plan and whether you want a monthly, annual, or 2-year plan. You can choose the currency you wish to use in the top left corner of the Plans and prices section. Click Upgrade to [Desired Plan Name] when you are ready.
  3. Enter the required information and click Continue.

If you want to add VPN protection to your plan, click on the Add VPN protection button and select the desired VPN plan.

How to downgrade your ProtonMail plan

Log in to mail.protonmail.com and go to Settings.

  1. In Settings, go to Dashboard -> Plans and prices.
  2. Select your desired plan and click Switch to [Desired Plan Name].
  3. Enter the required information and click Continue. If you are switching to our Free plan, you will be asked to Confirm that you wish to downgrade your plan. Note: This action is effective immediately, and your account will be downgraded to the Free tier. 

Keep in mind when downgrading

To downgrade your account you should ensure any custom domains and addresses are disabled to match the specs of the new plan you are downgrading to. If you fail to do so prior to downgrading your account, you will see the following error message: “Error: Please disable all ProtonMail aliases and custom domain addresses before downgrading to the free plan.”

If you continue anyway, any additional Organization users and custom domains will be removed immediately from your account. Additional addresses belonging to your main account will be disabled.

You can disable custom domains by going to Settings -> Domains and clicking the trash can icon next to the domain(s) you wish to delete. You can disable additional addresses (aliases) by going to Settings -> Addresses/Users and clicking the Disable link next to each address.

When you disable an email address, the address will no longer be able to send or receive mail.

It is also necessary to reduce your storage usage until the maximum storage capacity for a plan is met before you can downgrade to it (so 500 mb or less for Free accounts). You can do this by deleting emails in your account.  

Please also note that downgrading to our free plan means you can have only one active custom filter.

Downgrade with a VPN bundle

If you are currently subscribed to one of our plans with a VPN bundle and want to downgrade both services to Free, here’s how to do so:

  1. Navigate to Settings.
  2. Click on Dashboard.
  3. Under Switch to Free, click on the number of connections.
  4. In the ProtonVPN Plans window, click the Remove VPN protection link. 
  5. Click Save
  6. Finally, click Update [Your plan] (step 6* in the screenshot below).

Please note that downgrading to our Free plan will result in the loss of any additional storage space or VPN connections you may otherwise have been entitled to.