VPN Connections

ProtonVPN Connections

Directly within the your ProtonMail account you have the option of adding a ProtonVPN subscription.  ProtonVPN is built by the ProtonMail team to protect all of your internet activities. It is designed with security as the main focus, drawing upon the lessons we have learned from working with journalists and activists in the field.

ProtonVPN offers 4 different plan. The number of VPN connections your ProtonMail account has access to will depend upon which VPN plan you have selected. As seen in the above image, the Plus account of ProtonVPN provides VPN access to 5 Devices. This represents the total number of VPN connections your account has. If you have a Professional Account, you have the option to assign these connections to your users.

VPN Connections will include the necessary credentials to secure a device’s internet traffic. If you have multiple connections available to you, you can secure your traffic on multiple devices.

Assigning VPN Connections

1. Visit the Addresses/Users tab within the Settings of your account.

2. Find the user you would like to assign the VPN Connection to and select Edit within the drop down next to their name.

Professional Account User Settings

3. Within the VPN Connections Module, you will have the option to increase/decrease the number of VPN Connections assigned to this user.

Distributing VPN Connections amongst users

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  1. travis owens

    What is the approximate ETA of Proton’s native Mac VPN?

  2. ProtonMail Support

    Our ProtonVPN Mac application is currently released in a closed-beta, and only our paid subscribers are eligible to receive an invitation for early access. The application is constantly developed and optimized, and we are unable to provide any specific date or a time-frame regarding the official release.

  3. Tim McGreal

    Hello, with a Pro account is the VPN automatically “on” or is there a different procedure that needs to be followed?

    Also, I have a separate protonmail account (free – (hidden)@protonmail.com), that I added onto the pro (hidden)@protonmail.com as a “user”. Is the (hidden)@protonmail account also via a vpn connection now? Thank-you.

  4. ProtonMail Support

    To use ProtonVPN, you will need to install the ProtonVPN client or an OpenVPN client. You can find more information on setting up the VPN at https://protonvpn.com/.

  5. ricoh customer service

    how to connect VPN through router

  6. ProtonMail Support

    Please follow the instructions found here https://protonvpn.com/support/vpn-router-ddwrt/.
    If you need any assistance, please contact our support team at contact@protonmail.ch, via the report bug button or using the support form at https://protonvpn.com/support-form.

  7. inhousen

    if i buy visionary protonmail version , should i buy visionary protonvpn too ? and how to instal protonvpn ?

  8. ProtonMail Support

    The Visionary plan has both ProtonMail and ProtonPVN included. For help with setting up ProtonVPN, please visit https://protonvpn.com/support/ or contact our VPN support team at https://protonvpn.com/support-form.

  9. hitachi customer service


  10. Anonymous

    with a free account I see that 1 Device is enabled to use VPN. Where it is registered? Can be changed (for example if I change laptop or OS)?

  11. ProtonMail Support

    You can set-up ProtonVPN on numerous devices, but only one of those devices can be connected at a time. You can change the devices per your desire, but you cannot have multiple active connections across the devices that you’ve set-up for ProtonVPN. If you are already connected on one device, you will need to disconnect from that device in order to connect on another device.

  12. Mary

    Hi. I just used VPN to access a USA merchant’s address https://success.teespring.com/lucas-the-spider/ from the UK, using the USA connection. I’m being asked to pay in pounds, which tells me that the VPN is not masking my location. I thought the purpose of a VPN was to mask locations (among other purposes)? How can I fix this problem? I am using Windows 7 with Firefox.

  13. ProtonMail Support

    Please contact our VPN support team at https://protonvpn.com/support-form.

  14. Jeff Cutright

    Hello! Greetings from China. I had Proton VPN on my laptop but suffered a catastrophic data loss,
    including the vpn software. I just had the free version but I loved it! I downloaded proton VPN from softtronic (I think that
    was the name) I cannot get it from protonvpn website because it is blocked here. I can’t get it to install. THe installation
    program gives me “Error1001″and stops. No Proton VPN. What can I do. MY username is nimaatre and I used
    nimaatre@hotmail.com as the email address.
    Thanks for your help.

  15. ProtonMail Support

    Please avoid downloading the ProtonVPN application from third-parties, since we are not cooperating with them at this moment and this can cause complications with the application since it’s not from our official website. You can contact the ProtonVPN team at protonvpn.com/support-form for further assistance.


    I am a protonmail plus client with the paid proton VPN. I am in Australia and have recently not been allocated a Austrlian VPN as it is claimed all are full.
    Please add additional VPN options as it is a service that I have paid for and not at your discretion.

  17. ProtonMail Support

    Please contact the ProtonVPN support team using the support form at https://protonvpn.com/support-form.

  18. Kelly Kicinski MD PhD

    I am a Paid subscriber and my account was hacked. I have PAID $ 12 oer Month for VPN, Professional and secure EMAIL because you ABIDE Federal HIPAA privacy compliance for NATIONAL SECURITY

  19. ProtonMail Support

    Please contact our support team: https://protonmail.com/support-form.

  20. Anonymous

    my protonVPN plan has being blocked in China!
    do you have some remedial measures?

  21. ProtonMail Support

    Please contact the ProtonVPN support team at contact@protonvpn.com or support@protonvpn.com.

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