Terms and Conditions

By using this site and making use of ProtonMail, a service offered by Proton Technologies AG (Switzerland), you agree to abide by the following Terms and Conditions for use. These Terms and Conditions cover all present and future features offered by your ProtonMail account, individually and collectively referred to as the "Service".

Users of the Service

This Service is provided exclusively to individuals who are at least 16 years of age, or to minors who have obtained parental or legal guardian consent to open and maintain an account. Each user is solely responsible for all of his or her messages sent through the Service.

Use of the Service

By using this Service, you agree to not use this Service for any unlawful or prohibited activities. You also agree to not disrupt the ProtonMail networks and servers. You further agree to not use ProtonMail to send spam or junk mail, or mailing list emails that contain persons that have not specifically agreed to be included on that list.

For the purpose of these Terms and Conditions, spam shall refer to irrelevant or unsolicited messages sent over the Internet, typically to large numbers of users, for the purposes of advertising, phishing, spreading malware or virus ("Spam"). ProtonMail also does not support bulk email sending.

Any account found to be generating Spam will be immediately suspended. We may also terminate accounts which are being used for illegal activity, in particular in response to court orders from the competent authorities informing us of such illegal activity.

ProtonMail has no obligation to store or forward the contents of terminated accounts. We also have no obligations to store messages for accounts that are over their storage quotas. Due to the encrypted nature of ProtonMail, you acknowledge that the Company has no ability or obligation to recover your data if you misplace your decryption password.

Limited Warranties and Liability

The Company does not make any warranty about the reliability of the Service and does not guarantee the security of user data despite best efforts. The Service is provided “as is” and you agree to not hold the Company responsible nor to seek indemnification for any damages that may arise as a result of the loss of use, data, or profits connected to the performance of the Service or failure in such performance. Furthermore, you will not hold the Company liable or seek indemnification if confidential material is unintentionally released as the result of a security failure or vulnerability in the performance of the Service.

Indemnification

You agree that the Company, and any parents, subsidiaries, officers, employees, or third party contractors cannot be held responsible for any third party claim, demand, or damages, including reasonable attorneys' fees, arising out of your use of this Service.

You agree that ProtonMail, its parents, subsidiaries, officers, and employees cannot be held responsible for any third party claim, demand, or damage, including reasonable attorneys’ fees, arising out of your use of this Service.

Privacy

You also agree to our Privacy Policy which can be found here: https://protonmail.com/privacy-policy

Terms of Payment

Due to their nature, the paid Services provided by the Company are generally non-refundable and any refunds or credits given will be at the sole discretion of the Company. Paid accounts which are terminated due to a violation of these Terms and Conditions will incur the loss of all payments and credits and are not eligible for refund. If at the Company chooses to issue a refund for any reason, the Company is only obligated to refund in the original currency of payment. If you request a credit balance to be converted between different currencies which the Company supports, the Company has discretion over the exchange rate applied. We have the right to discontinue service immediately if a fraudulent payment is detected, such as the use of a stolen credit card, and such cases may be further referred to the competent authorities. You authorize the Company to charge any credit card supplied on a monthly or annually re-occurring basis. Credit balances will also automatically be deducted on a monthly or annual basis. You are responsible for keeping card information up to date. Paid accounts that become delinquent may be suspended or eventually deleted after an extended period of delinquency.

Modifications to Terms of Service

Within the limits of applicable law, the Company reserves the right to review and change this agreement at any time. You are responsible for regularly reviewing these Terms and Conditions. Continued use of the Service after such changes shall constitute your consent to such changes. We may make improvements and changes to the Service at any time without notice. The Company may at its sole discretion, terminate service without cause or notice. Although it is not the current practice now, we reserve the right to suspend or delete accounts that are inactive for over three months.

Applicable Law

This Agreement shall be governed in all respects by the substantive laws of Switzerland. Any controversy, claim, or dispute arising out of or relating to the Agreement shall be subject to the jurisdiction of the competent courts of the Canton of Geneva, the jurisdiction of the Swiss Federal Court being expressly reserved.